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This three-day program is designed for electrical troubleshooters and is guaranteed to improve their troubleshooting processes and significantly reduce downtime costs.

We have distilled our 5-day course down to an essential masterclass over 3 days with a max class size of 5 (Down from 8). You will have direct video and audio communication between yourself and the instructor and other attendees at all times.

This system is a product of over 30 years of refined development. Thousands of electrical professionals from every industry in the world have attended, and the testimonials speak for themselves. Based on Canada Training Group's proprietary Analytical Electrical Troubleshooting TM methodology, this program will greatly challenge experienced troubleshooters in their skills and their preconceptions but is also flexible enough to develop strong fundamental processes in newer troubleshooters.

They do not teach this methodology in university or technical college, as you cannot begin to appreciate and fully understand it until you are already a credentialed electrical professional. Any troubleshooter determined to improve their game will be able to apply our Analytical Electrical Troubleshooting TM methodology to electrical and other systems, collectively saving hundreds of thousands of dollars of downtime during the career of the successful participant.

It is easy to troubleshoot a familiar system but what happens when they are presented with something they have never experienced? When we watch these troubleshooters in slow motion on an unfamiliar problem, we see that more than half of their testing is wasted because they do not use a logical, analytical, planned approach. Hours, and sometimes days, drag on before faults are found. Our experience shows that we can improve the skills of experienced troubleshooters 25%, 200-300% in others and immeasurably for some. This translates into major reductions in unplanned downtime.

Learn the mental processes used to best solve technical problems with engaging and sometimes infuriating projects and systems!

This course will give your troubleshooters the logic roadmap that can be successfully applied to any problem, even mechanical or coding. With a large array of electrical, electronic and other simulators we create problems that require troubleshooters to engage the parts of their brains that are used during ALL troubleshooting situations. To drill this into your troubleshooters we provide them with an unlimited amount of real life problems and as they gain mastery they slowly and then quickly increase their speed and accuracy.

Just like an NBA shooting coach or a PGA swing coach, we start right at the basics to make sure nothing is missed and then we guide them through an escalating series of increasingly complex problems. At critical milestones, we give your troubleshooters innovative tools and concepts that significantly accelerate their troubleshooting speed and accuracy, resulting in huge gains in their confidence to solve complex industrial problems correctly in record time!

A major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.

Who should attend: Electricians, Instrumentation Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical systems.

You will be able to: Significantly reduce electrical equipment downtime by rigorously applying our proprietary troubleshooting process.

Next Analytically Troubleshoot Complex Electrical Systems with Deductive Reasoning Courses
November 7 – 9, 2023 LIVE 2-Way Video Training 8am-4pm Edmonton Time OR23779 $2200.00 + Tax Per Attendee Register
November 28 – 30, 2023 LIVE 2-Way Video Training 8am-4pm Halifax time OR23782 $2200.00 + Tax Per Attendee Register
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  • Rodney Rice BC Hydro,
    “I fully enjoyed the course and I would highly rate this course for the rest of my coworkers. The equipment was excellent and there was a lot of troubleshooting areas which were great.”
  • Wayne Geizer, Department of National Defense
    “Course was very good, challenging and informative.”
  • Aaron Belanger, Syncrude Canada Ltd.
    “This was a very good course that I will recommend to other electricians that I work with. The instructor was very personable and knowledgeable. This course helped me to analyze and understand circuits that I will come across without seeing them beforehand.”
  • Martin Fleming, Irving Tissue
    "Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan, it makes troubleshooting the problem easier."
  • Mike Ferguson, Ainsworth Engineered
    “I found the course and the instructor challenged me in ways that revealed my weaknesses and provided the skills and system to overcome them. Well worth it!”

Course topics


Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.


Objective: Develop preparatory skills.


Objective: Use a systematic process to localize the problem.

View all topics


Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.

  • Describe Analytical Thinking
  • Apply Convergent Thinking Skills
  • Apply Divergent Thinking Skills
  • Apply Deductive Reasoning Skills
  • Apply Inductive Reasoning Skills
  • Develop an Analytical Troubleshooting Procedure
  • Develop an Analytical Electrical Troubleshooting Procedure


Objective: Develop preparatory skills.

  • Gather Data
  • Make Factual Observations
  • Select Troubleshooting Tools


Objective: Use a systematic process to localize the problem.

  • Deduce Fault Type
  • Deduce Location


Objective: Use both empirical and inferred data to plan your steps.

  • Evaluate Hazards
  • Select Starting Point
  • Plan Minimum Troubleshooting Steps
  • Deduce Test Results


Objective: Apply a non-redundant series of tests supported with documentation of the process.

  • Control Hazards
  • Conduct Tests
  • Record Tests and Results


Objective: Utilize results of troubleshooting to both fix the current problem but to also deduce root cause.

  • Evaluate Test Results
  • Adjust Troubleshooting Approach
  • Identify Cause of Failure


Objective: Apply analytical electrical troubleshooting procedure to dc circuits.

  • Open Circuits
  • Short Circuits
  • Voltage Drops
  • Grounded Circuits
  • Crossed Circuits


Objective: Apply analytical electrical troubleshooting procedure to single-phase circuits.

  • Open Circuits
  • Short Circuits
  • Grounded Circuits
  • Crossed Circuits


Objective: Apply analytical electrical troubleshooting procedure to three-phase motor circuits.

  • Open Circuits
  • Short Circuits
  • Grounded Circuits
  • Crossed Circuits


Objective: Apply analytical electrical troubleshooting procedure to electrical control circuits.

  • Open Circuits
  • Short Circuits
  • Grounded Circuits
  • Crossed Circuits


Objective: Apply analytical electrical troubleshooting procedure to unknown systems

  • What is Known
  • What is Unknown
  • Applying the Process


Objective: Conclude course and evaluate troubleshooting skill progression in both speed and accuracy.

  • Evaluation of Learned Skills
  • Review of Course Goals



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Next Analytically Troubleshoot Complex Electrical Systems with Deductive Reasoning Courses

Date City & prov Venue Code
November 7 – 9, 2023 LIVE 2-Way Video MST/GMT-6 Teleconference OR23779 Register
November 28 – 30, 2023 LIVE 2-Way Video AST/GMT-3 Teleconference OR23782 Register
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  • Joe Kiceniuk

    Years of Experience

    Joe Kiceniuk was educated at University of Alberta and University of British Columbia and has technical training in electronics with over 40 years experience in electronic circuit construction, troubleshooting and service. Joe has a working knowledge of multiple programming languages and extensive experience with quality control in analytical systems. He has designed and built equipment and is the...

    • Justin Lynch, Syncrude Canada
      "Joe was very helpful and very good at explaining how the system worked."
    • Reuben Peters, La Crete Sawmills
      Joe is very knowledgeable and respectful. He did a good job explaining the course and keeping everyone involved, so I would say he did great.
    • Troy Barton, Department of National Defense
      “I found Joe to be very knowledgeable, interesting and able to deliver course content very effectively. The equipment was challenging. I feel I have gained a different way to look at my troubleshooting practices. Should have a better success working on generators, overhead cranes and kitchen equipment.”
    See Joe Kiceniuk CV
  • Wayne Jeffrey

    Years of Experience

    Wayne brings 41 years of experience in the electrical and instrumentation industry. He is a master electrician and a journeyman instrument mechanic. He started in the early 80’s with a petroleum company in the Lloydminster area performing maintenance duties. He then started and ran his own contracting company for 15 yrs. in Lloydminster. After he sold the company, he started working with a local...

    • Zachary Lee, EDS Pumps & Water Treatment
      Wayne was a great teacher who was very knowledgeable and had a great teaching style. I really enjoyed learning from him.
    • Steven Murphy, Keyera Corp.
      Wayne is very knowledgeable and presents in a very good manner.
    • Rick Burroughs, Blue Ridge Lumber
      I found Wayne to be very informative and the course to be fulfilling.
    See Wayne Jeffrey CV
  • Dave Cox

    Years of Experience

    Dave began his career in commercial high rises in Calgary. He then spent time working industrial oilfield maintenance electrical in Alberta followed by General Motors in Oshawa Ontario, Koch fertilizer and Husky Oil in Manitoba, Baffin Island at an iron ore mine and commissioning in the Alberta oildsands sector.Dave is also an avid whitewater rafting professional, and has served as a guide in Ontario...

    • Ryan Taylor, Global Container Group
      I found Dave very calm, professional, and patient.
    • Zach Berthier, Global Container Terminals
      Dave was very clear with instructions and helpful with problem-solving and fault finding.
    • Ravi Ludu, Global Container Terminals
      Dave is a very good teacher, making sure everyone understands the info in the course. 2 Thumbs Up!
    See Dave Cox CV
  • Edward Rideout

    Years of Experience

    Ed Rideout has been involved with the electrical field in many ways for nearly 54 years. His electrical experience started when he was just out of vocational school and was hired as the sole electrician at a local fish plant in charge of six fishing trawlers, a power house and a fish plant facility. In 1975 Ed went on to work with Nova Scotia Power, first as an apprentice electrician in a generating...

    • Brad Rogers, Enbridge Pipelines
      “I'm very pleased with Ed and the way he delivers the content. I do better when I have minimal class instruction and more hands on and this course really fit the bill in this respect. The labs were laid out quite well and were relevant to the content as well. I would recommend this course to any electrician...
    • Carlos Alejos, Syncrude Canada
      Ed was Very knowledgeable about electrical equipment. Always had answers to our questions.
    • Jen Furrow, McCain Foods Canada
      “Ed was a great presenter! He was very knowledgeable and able to keep everyone’s attention, I really appreciated that.”
    See Edward Rideout CV
  • Jim Roberts

    Years of Experience

    Jim Roberts brings over 43 years of experience in the electrical field. A graduate from the Georgian College Electrical Engineering program, he started his career at Toronto Hydro Electrical Systems as a High Voltage Underground Cable Fault Technician then proceeded to Toronto Transit Commission where he obtained his red seal 309A electrical license and became a Maintenance/Construction Electrician...

    • Mike Tomassetti, Toronto Transit Commission
      “Jim is great at his job and has taught me a lot of information on high voltage safety.”
    • Denise Athaide, Cummins Inc.
      Jim did a good job of focusing on important material, keeping everyone's attention, and explaining important concepts.
    • Steve Fritterer, GCT Deltaport
      Jim Roberts kept the course humorous and interesting. He kept us all under his supervision and helped when needed.
    See Jim Roberts CV
  • Terry Yonkheym

    Years of Experience

    Terry Yonkheym brings over 61 years experience in training and practical electrical maintenance to Canada Training Group's electrical, safety and high voltage programs. Terry's extensive service record for Ontario Hydro began as a Power Maintenance Electrician Apprentice, progressing through attaining the Inter-Provincial Construction and Maintenance Electrician's license, Journeyperson status and...

    • Bert Cunningham, TransCanada
      "The instructor, Terry Yonkheym had the knowledge and expertise. His delivery was excellent."
    • Teuvo Tuohimaa, Technical Director, General Electric
      "Excellent Presentation"
    • Adam Lord, Syncrude Canada
      "Terry is a man with many years in the industry, with such an obvious faith in what he is teaching. He is the right man for the job."
    See Terry Yonkheym CV
  • HATCES “I would recommend this course for anyone who was looking to upgrade or start on their troubleshooting knowledge. The structured system taught is a very helpful tool to help pinpoint the problem efficiently. The instructor is very knowledgeable and will help you along without pointing out the...

    Nevin Edmundson, Winnipeg Airport Authority
  • “I would recommend this course to my co-workers. I learnt how to document everything and how to approach and solve problems in a different way.”

    Kris Samociuk, City of Ottawa
  • “The instructor has lots of experience and demonstrated the information very well. I will make use of the information presented. Great course.”

    Byron Olsen, Olsen Audio
  • “I fully enjoyed the course and I would highly rate this course for the rest of my coworkers. The equipment was excellent and there was a lot of troubleshooting areas which were great.”

    Rodney Rice BC Hydro,
  • “Course was very good, challenging and informative.”

    Wayne Geizer, Department of National Defense
  • I enjoyed the course. It refreshed things that I have not had to troubleshoot in a long time. I will recommend this course to everyone in my shop. Thanks for the knowledge Joe Kiceniuk.

    Scott Felton, SaskPower
  • “The instructor and course was very good. The instructor was well-prepared and very knowledgeable. I would tell all my co-workers how excellent this course was taught.”

    Terry Chipp, Syncrude Canada Ltd.
  • "This is the first time I have been trained in a step by step approach to troubleshooting. I feel, this will make future troubleshooting and breakdown issues in the future a lot safer and problem solving a lot easier. Increased production, increased safety means...WIN, WIN!!"

    Eugene Comeau, David Bell Mine
  • “I really enjoyed my practical class. Thank you for sharing your expertise, I hopefully will be able to implement it further into the field. Thanks.”

    Sergei Martynenko, Winnipeg Airport Authority
  • The course was effective at teaching the importance of proper documentation of problems and how to narrow down a problem area.

    Mike Gallant, Irving Tissue
  • "This course was excellent overall. The equipment and tools provided were excellent. The instructor Ed Rideout, was clear and made you feel comfortable with the material."

    Tyler Romanchuk, Suncor Energy
  • “Very fun course with a wide variety of equipment. Good practice for troubleshooting, unfamiliar equipment also good practice for using your logic for solving unknown electrical problems. The instructor was very helpful and made the course very interesting.”

    Roch Lavergne, Norbord
  • "Excellent course and knowledgeable instructor. Relaxed learning pace with no limits on fault findings. The test equipment and labs were easily understood and were easy to operate. Documentation provided was clear and accurate. It changed my process for fault findings."

    Dave McIntyre, Ontario Power Generation
  • “I think the course was very well presented and helped emphasize the use of a meter and how to interpret the readings you get.”

    Mike Funk, LP Peace Valley OSB
  • Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan it makes troubleshooting the problem easier. Instructor, Joe Kiceniuk was knowledgeable and conveyed the intent of the course.

    Martin Fleming, Irving Tissue
  • “Interesting course, I enjoyed it.”

    J. Kezema, Weyerhaeuser
  • “This was a great course; I had no experience on troubleshooting prior to the start of this course. Now I feel comfortable. I'm glad it was available for me and it will greatly help me in the future.”

    Alan MacDonald, Corner Brook Pulp and Paper
  • “ Excellent, an invaluable troubleshooting tool.”

    Jim King, Electrician, Williams Operating Corp
  • "Great instruction, I learnt a lot of troubleshooting skills. It was a very informative course!!"

    Brian Weir, Suncor
  • "I have gained the confidence in analyzing and learning how to find a problem, by not getting my mind stuck in one spot. Just that alone has already made me better at my trade. The amount I have learned during this course would have satisfied me by the end of the second day. So, having a full five days...

    Chris Bodnariuk, Tembec Industries
  • “This was a very good course. It helps you to get in a proper mind set when you come up on a problem to troubleshoot. It teaches you that documentation is key to shorten your troubleshooting time. The instructor was on point and had a lot of knowledge to pass on.”

    Calvin Delhon, Syncrude Canada Ltd.
  • "This course was fun and challenging at the same time. Instruction was clear, done in a comfortable environment."

    Vanessa Baker, Suncor
  • “Great course and instructor was great. Will use to help analyze and troubleshoot issues in antenna systems that I work on.”

    Fred Dollivier, Department of National Defense
  • “Good hands on training in a controlled setting. Trains you on an approach to troubleshooting. Proves that the importance of documenting your finding, shows how to divide and conquer the problem. Lots of different troubleshooting problems to work on so there is something for everyone.”

    Russell Penson, Weyerhaeuser
  • “ Excellent content with plenty of hands-on troubleshooting and demo-circuits to use/test the techniques.”

    James Froese, Instrumentation Tech, Abitibi Consolidated
  • “ Very effective and efficient way of how to solve a problem…from start to finish”

    Craig Knee, Electrical Maintenance, Newfoundland Power
  • "Very good tips on how to break down a problem into manageable steps. And on eliminating problem areas to break down problems. Good teaching."

    Karsten Harms, Agrium
  • I found that the course was good and it made me think about narrowing down the problem and planning it out before starting my troubleshooting. I liked the fact it was a small class ad it was easier to get help if you needed it.

    Blaine Romanovich, Imperial Oil
  • “I learnt more than I thought I would have learnt. I’ve learned that having more information and being organized is the key to the problem solving. Having a place to start is better than staring at the wall. The instructor was informative and explained things so I could understand them. Definitely...

    Ron Barrett, Otis
  • “The instructor was very knowledgeable, able to convey the message to the students so they understood. Hands on problem were similar to real-world problems, good layered track approach didn't intimidate students. Gave students confidence to take a good approach to troubleshooting.”

    Marc Bibeau, Winnipeg Airport Authority
  • “I thought he did a great job presenting the materials and how to properly and efficiently troubleshoot electrical systems. I think that I can use the information I got to help me diagnose problems I may come across at work. I learnt that a system should be analyzed and a plan made before proceeding...

    Vance Gnyp, CO-OP Refinery Complex
  • “I thought the course was very well done. I liked the hands-on approach. The instructor was very knowledgeable. I would recommend to coworkers. We work on generator systems, kitchen equipment, industrial, overhead crane VFD’s, HVAC Systems on the base, overhead doors, fire pump diesel and electric.”

    Jeff Bird, Department of National Defense
  • “ How to analyze, document and test efficiently... this course is for anyone who works on electrical systems.”

    Michael Irving, Maintenance Electrician, Shell Canada
  • “This course was a great learning tool and it's hard at times but it was great, good job.”

    Keith Biggin, Corner Brook Pulp and Paper
  • “This was a very good course that I will recommend to other electricians that I work with. The instructor was very personable and knowledgeable. This course helped me to analyze and understand circuits that I will come across without seeing them beforehand.”

    Aaron Belanger, Syncrude Canada Ltd.
  • I think the course was useful because it taught me how to plan my troubleshooting. It was a lot of hands on tasks which was good. It gave me a lot of testing experience and the ability to experiment, going about problems in a different way. The instructor, Terry Yonkheym was knowledgeable and kept the...

    Mike Sliva, Agrium
  • “ A good variety of content, and a well informed and open instructor. I will be teaching this method amongst my apprentices and co-workers.”

    Ed Wilhelm, Station Electrician, SaskPower
  • “This course was very beneficial, learning and brushing up on old skills. The testing boards/equipment is all set up very well. I would certainly suggest this to any and all colleagues. Two thumbs up.”

    Marris Romaniuk, Syncrude Canada
  • "This was another amazing course! It is always good and informative when you learn doing hands on. The instructor paced it out perfect to learn the proper steps to troubleshooting circuits. It was very clear and understandable. The circuit boards that were used were well put together and the instructor...

    Roger Marsden, Syncrude Canada
  • “Very knowledgeable instructor with a good attitude explains the hazard material thoroughly. The course teaches you an analytical approach for problem solving that can be applied basically to everything in life, recommended to everyone.”

    Felix Kirsher, City of Ottawa
  • “ I enjoyed it. It was very mixed. You were not overdoing just one aspect but always covering something new. I like the troubleshooting tools…thinking, observing, analysis, then test!”

    Wade Harrogate, Maintenance Supervisor, Molson Breweries
  • Excellent course, Joe Kiceniuk did a great job presenting the material. This was a very good refresher for those of us who have experience troubleshooting electrical/electronics and excellent foundation for those us who did not.

    Rick Farrington, Velco
  • "The contents of this course will be an invaluable asset to me and I would recommend that other technicians also take this course."

    John Taylor, Ontario Power Generation
  • “This course was a great eye opener on how planning before troubleshooting, will save you a lot of pain and time. As anew worker to the industrial workplace it is a great way to boost my troubleshooting skills. The instructor was great and made sure we all got the points before we moved on and gave...

    Robbie Bath, Corner Brook Pulp and Paper
  • “The instructor explained the material very well; he was very knowledgeable of the equipment, material and software. He was able to break down problems to a level anyone could understand. I noticed improvement day to day in my troubleshooting abilities.”

    Steve Terry, Corner Brook Pulp and Paper
  • “I think that after taking this course, I will become a faster and better trouble-shooter. The instructor was very well informed and came across so that I could understand it easily.”

    Neil Felt, Weyerhaeuser Canada
  • “This was a well paired course with plenty of time and exercises to complete, very knowledgeable instruction for planning.”

    Andrew Luxton, LP Peace Valley OSB
  • “This was a really good course and instructor(Ed Rideout). I found great improvement in troubleshooting procedures and documentation. It also reduced number of steps to find faults by 50% to 75% (more efficient). I recognized different ways to troubleshoot (both open circuits and short circuits). I...

    Tony Cranford, Newfoundland Power
  • "The hands on work was well organized and the computer word was a nice change from the norm, both of which made you think. This is a must have course for technologists."

    Jason Dalton, Substation Electrician, Newfoundland Power
  • "The instructor, Terry Yonkheym was very knowledgeable and came across well wth his presentation. He was very good at explaining the problems encountered and what to look for. Also, explained this course was about "how" to troubleshoot with the 5 step system. This technique should help to figure out...

    Rob Lefebvre, Agrium
  • “Using logic and better testing (meter) techniques, I am now a much more effective and efficient trouble-shooter.”

    Colin Lynn, Co-Op Refinery Complex
  • “I found that I should be able to find faults much, much faster now. Thank you tremendously.”

    G. Armstead, Co-Op Refinery Complex
  • “I was very happy with the course. I learned a lot. My troubleshooting skills have improved more than what I was expecting. The teacher was awesome and very knowledgeable.”

    Michael Downing, Syncrude Canada Ltd.
  • “The course demonstrated the importance of taking notes, which became apparent to prevent yourself from going in circles and checking equipment previously checked. Splitting the circuits into sections is something I will take away from the course and use extensively in the future. I view this as a...

    Matt Goyer, Skookumchuck Pulp Group
  • “He was amazing from the beginning till the end for his in-depth knowledge of the course materials. He speaks in a tone that could be understood. If you call his attention on any topic, he spent time with you and made sure you got it. I loved the course.”

    Johnny Quayson, Syncrude
  • “Course overall is very good. A lot of good, on topic information. Very beneficial to anyone having to troubleshoot systems. The instructor was excellent. Very versed at delivering the information at an in depth but widely understood method. His knowledge with the process of troubleshooting is very...

    Dave McDonald, Canada Training Group
  • “Was a good course. Enjoyed the challenges of troubleshooting with a different method. Would highly recommend.”

    Laurie Tischler, TransGas
  • “The course will help me a lot in troubleshooting. It made me learn to troubleshoot quicker and able to split the problem in half the time. The instructor was really good at what he teaches and that made the course better. Thanks.”

    Jeremy Buchart, Syncrude Canada Ltd.
  • "Excellent course. The content and the instructor exceeded my expectations, I have new tools in my toolbox. Most importantly, a new way of thinking. How to come to an issue? How to gather "helpful" info? How to zero in on the problem? The hands on was an invaluable learning tool."

    Christian Wells, Agrium
  • "I gained the ability to take my troubleshooting to the next level by doing it faster and safer. I believe I have the ability to troubleshoot any problem by applying the steps that I learned in this course."

    Dustin Kavanagh, Husky Energy
  • “I think that most of the materials presented were a great exercise in practicing trouble shooting skills.”

    Derek Deuling, LP Peace Valley OSB
  • "This course is an excellent tool for anyone who will be doing troubleshooting on equipment or a plant."

    Sean Callahan, Suncor
  • “The course was challenging and effective in teaching the intended skills. As long as one keeps in mind its intent which is to focus on a troubleshooting system rather than the particular equipment, I think anyone would find it an excellent learning experience.”

    Peter Pavich, Weyerhaeuser Canada
  • "This is a great course. I learnt lots about how to organize and prepare for troubleshooting. Well worth attending."

    Steven Gordon, Suncor
  • "Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan, it makes troubleshooting the problem easier."

    Martin Fleming, Irving Tissue
  • Although I experience many similar troubleshooting scenarios at work, this course helps develop the proper way. Planning, diagrams and a proper course of action that could help me be more effective in the field. I found the last few days interesting as well as being related to electronic systems, some...

    Dustin Yarosh, Imperial Oil
  • "This was by far the most practical electrical course I have taken so far. The instructor was excellent and very knowledgeable in his field. I wish I had taken this course 20 years ago."

    Rod McColman, Shell Canada
  • “The first day I thought I should get a little more instructions, but I got into it and I started to see the objective, what the objective was to get me thinking and figuring out methods to improve my troubleshooting. In the beginning I was frustrated but as my troubleshooting improved, frustration...

    Terry Wardrobe, Weyerhaeuser
  • “The instructor did a great job, very informative, very helpful, lots of knowledge. This is one of the best courses I have ever been involved in; I learnt a lot from this experience.

    Shannon Park, Corner Brook Pulp and Paper
  • “The instructor was knowledgeable about the content of the course, which helps explaining how to dissect and troubleshooting electrical problems and prints. This course is a valuable asset. It's provided knowledge on how to become quicker and more efficient at recognizing the problem in an electrical...

    Jim Ellis, Barrick – Williams Operating Corporation
  • "The course was well presented and the instructor Ed Rideout gave good explanations and answers to the questions asked. He taught us how to look at problems in a different way and showed us other troubleshooting methods."

    Chris Osmond, Suncor
  • “Very good course. I would recommend to my coworkers if they felt they needed to improve their troubleshooting skills, or develop proper skills. This course will take them to where they would want to be. This course had given me valuable skills and knowledge to make my job as a maintenance electrician...

    Kevin Smerek, Cameco
  • “The instructor was very knowledgeable about the course material. The content of the course was very interesting and valuable for my personal benefit as well as the company. I had very little exposure to prints and troubleshooting before the course and I feel now way ahead in this troubleshooting than...

    Bruno Courty, Barrick - Williams Operating Corporation
  • Although troubleshooting is very complex, I believe practice makes it better, and this course gives the essentials to become more confident and tackle any issues

    Julio Aguilar Delgado, Qulliq Energy Corporation
  • This course was definitely beneficial to me. It opened my eyes on how to look at a circuit differently and use less steps to identify a problem. This training proved the importance of recording ALL information gathered about a problem, at the same time also knowing how the circuits should operate under...

    Brandon Sacrey, Nabors Drilling
  • “The course was well thought out, had good equipment, good pace, and relevant training material. The instructor was friendly and relatable, good instruction, good at presenting ideas in different ways to help with understanding.”

    Justin Power, BC Hydro
  • “The instructor let us know the focus of the course and really showed us the method which we were to follow. Easy to talk to and made you think through the problems.”

    Dale Buhler, Ainsworth Engineered
  • "I enjoyed the troubleshooting and especially the methodology"

    Dave Cox, Koch Fertilizers
  • "This course was good and definitely changed my thought process. The hands on/practical portion I found to be the most effective. The computer programs were also very effective."

    Jeff Henderson, Pengrowth Energy Corp.
  • “I found this course to be very precise and to the point, teaching an effective and expedient means to troubleshoot a system that is more or less universal. I found the method this course taught to even be effective on systems I was not familiar with; using this method I was able to successfully troubleshoot...

    T.W. Garvey, Department of National Defence
  • "This course will pay for itself the first time a critical motor is down. If it saves one hour of downtime that is $100,000.00"

    Patrick Kachur, Electrician, Syncrude Canada
  • “Wish I had been given the opportunity to take this training years back. Learning in the classroom, rather than learning in the field, costs the company less down time. This easily pays for the training. Thanks for letting me attend. I will be promoting this to have our 9 control techs take the training.”

    George Fischer, TransGas
  • The props/test equipment makes it easier to understand and learn. Computer apps were an interesting challenge. Even with years of experience, it is helpful to see troubleshooting from another structured perspective.

    Dennis Riesterer, Velco
  • This is a good course for learning and practicing the fundamentals of electrical troubleshooting, I wish I had done something like this earlier in my industrial career. The scope of the course has lots of applications throughout the industry and Joe clearly has a lot of knowledge and experience in the...

    Adam de Jong, Skookumchuck Pulp Inc.
  • “This course and the instructor were both exceptional and I highly recommend this course to anyone in the electrical trade.”

    Travis Cluett, Syncrude Canada Ltd.
  • “I found the course and the instructor challenged me in ways that revealed my weaknesses and provided the skills and system to overcome them. Well worth it!”

    Mike Ferguson, Ainsworth Engineered
  • “I found the method of troubleshooting presented to be very helpful in solving the problems during the course. After 2 days the time to solve each problem was reduced significantly. I will try to apply this method with similar problems on the job. I found the day 5 troubleshooting board to be most...

    Jeff Shewan, Skookumchuck Pulp Group
  • "I think this was a great course. I haven't done a lot of troubleshooting up to this point but certainly feel better prepared to do so now. Joe Kiceniuk is a great instructor and he is very knowledgeable."

    Andrew Sheaves, Suncor
  • “Course was very good, definitely gave me another way to troubleshoot problems and make sure I document everything. Had very good examples and hands on was awesome, better than looking at a Power Point all day.”

    Scott Purcell, TransGas
  • “My troubleshooting skills are better after finding a method to break apart electrical problems. This course shows you efficient ways to analyze information and plan tests.”

    Landon Walker, CO-OP Refinery Complex
  • “This course gave me a better understanding of how to analyze problems and minimize time in troubleshooting.”

    P Duncan, City of Ottawa
  • "Course teaches and dictates the importance of keeping focused on issue and document info. Plan a strategic execution of analyzing data, record info, isolate problem areas and control amount of excess testing with meter to minimize false readings.

    Todd Giesbrecht, Agrium
  • “Enforced the importance of good documentation, know what to expect from meter readings before the readings, understanding the problem, get all the available info, if stuck on a problem, take a short break.”

    Tom Fischer, Weyerhaeuser Canada
  • “This course was valuable in terms of learning documentation and a methodical approach to troubleshooting. It was practical and engaging and provided valuable tips and practice in implementing the method. I would have liked a little more coaching on how to divide the circuits and theory. However, after...

    Craig Stephenson, BC Hydro
  • “Very good training, very much like back to the trade school. Best training I have been on in a long time. It really helped with logical process for troubleshooting. Example, more analysis less testing.”

    Drew Cameron, City of Ottawa.
  • "I liked this course as there were good fault/circuit boards to work on. I liked the heater simulator as it related to a lot of what I would do on a regular troubleshooting day. (A lot of propane furnaces, which are similar) Also, the timing circuit was great, a lot of knowledge came out of that one...

    James Churchill, Cameco Corporation
  • "Joe Kicenuik left lots of time to review all the classroom material. He was very helpful in answering any questions and was effective in explaining what troubleshooting techniques work best for each particular problem. This course will improve your way of approaching future problems in your job field."

    Colwyn Meredith, Suncor
  • “The course was very helpful in developing a better technique to approach troubleshooting faults, thinking more about the test you are going to perform. I would recommend this course.”

    Jake Couture, Syncrude
  • "The best off-site training I have been to..."

    Lee Morsette, Boeing
Day 1
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 2
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 3
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
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