Analytically Troubleshoot Complex Electrical Systems with Deductive Reasoning

"This course was excellent overall. The equipment and tools provided were excellent. The instructor Ed Rideout, was clear and made you feel comfortable with the material."

“I thought this course was a great approach to improving troubleshooting skills. Ed Rideout did a great job instructing, was very knowledgeable and easy to understand. I could see my skills improving as the week went on. The test sets used for the course were great, as well as the software. All in...

"I think this was a great course. I haven't done a lot of troubleshooting up to this point but certainly feel better prepared to do so now. Joe Kiceniuk is a great instructor and he is very knowledgeable."

“Very knowledgeable instructor with a good attitude explains the hazard material thoroughly. The course teaches you an analytical approach for problem solving that can be applied basically to everything in life, recommended to everyone.”

“The course was an extremely valuable tool to any electrician. Experienced troubleshooters can refine existing skills and less-experienced will gain knowledge that isn't the overly obvious unless taught.”

“This course helps to improve troubleshooting skills by starting with the basics. Shows the importance of documentation for helping you and your coworkers. By planning your testing, you will be more efficient. Course was thorough and well instructed. The instructor made sure everyone was at the same...

“Course overall is very good. A lot of good, on topic information. Very beneficial to anyone having to troubleshoot systems. The instructor was excellent. Very versed at delivering the information at an in depth but widely understood method. His knowledge with the process of troubleshooting is very...

“This course gave me a better understanding of how to analyze problems and minimize time in troubleshooting.”

“I would recommend this course to all electrical workers. This course helps you go through the process on what and how to troubleshoot electrical systems. I believe that this would help people troubleshoot electrical problems faster.”

“The instructor explained the material very well; he was very knowledgeable of the equipment, material and software. He was able to break down problems to a level anyone could understand. I noticed improvement day to day in my troubleshooting abilities.”

"Terry Yonkheym was very patient with our lack of technical "expertise". This was a good course to show us methods to practice in future activities to analyze and plan a method to put into practice."

“This course and the instructor were both exceptional and I highly recommend this course to anyone in the electrical trade.”

“Using logic and better testing (meter) techniques, I am now a much more effective and efficient trouble-shooter.”

"This was by far the most practical electrical course I have taken so far. The instructor was excellent and very knowledgeable in his field. I wish I had taken this course 20 years ago."

“The instructor was extremely helpful, knowledgeable, friendly and understanding of the student’s different levels of experience. The course was probably one of the best I've done to date. I feel more confident when approaching equipment to repair with either experience or little experience working...

“The instructor was knowledgeable about the content of the course, which helps explaining how to dissect and troubleshooting electrical problems and prints. This course is a valuable asset. It's provided knowledge on how to become quicker and more efficient at recognizing the problem in an electrical...

“Everything was great; this course will help me very much to troubleshoot better.”

“The instructor was knowledgeable on course content. He kept everything in informal and made it fun. Emphasized the process on how to solve problems.”

HATCES “I would recommend this course for anyone who was looking to upgrade or start on their troubleshooting knowledge. The structured system taught is a very helpful tool to help pinpoint the problem efficiently. The instructor is very knowledgeable and will help you along without pointing out the...

"Great instruction, I learnt a lot of troubleshooting skills. It was a very informative course!!"

“The instructor, Terry Yonkheym sure knows his stuff which helps a lot. I think in time I will surely benefit from this course (once I make what I learnt common practice). Class size was perfect and overall experience was good.”

“I thought the course was very well done. I liked the hands-on approach. The instructor was very knowledgeable. I would recommend to coworkers. We work on generator systems, kitchen equipment, industrial, overhead crane VFD’s, HVAC Systems on the base, overhead doors, fire pump diesel and electric.”

"I liked this class a lot. I liked the use of the different boards and how hands on the class was. The instructor, Joe Kiceniuk was very knowledgeable and clear on his points."

"The best off-site training I have been to..."

“Course was very good, definitely gave me another way to troubleshoot problems and make sure I document everything. Had very good examples and hands on was awesome, better than looking at a Power Point all day.”

“I found that I should be able to find faults much, much faster now. Thank you tremendously.”

"Course teaches and dictates the importance of keeping focused on issue and document info. Plan a strategic execution of analyzing data, record info, isolate problem areas and control amount of excess testing with meter to minimize false readings.

“Was a good course. Enjoyed the challenges of troubleshooting with a different method. Would highly recommend.”

“This course teaches you about mental state and how it affects your attitude when trying to troubleshoot. It plays an important role in analytical thinking that not many people would realize on their own. I would recommend this course/instructor to not only electricians, but millwrights, mechanics...

"Excellent course. The content and the instructor exceeded my expectations, I have new tools in my toolbox. Most importantly, a new way of thinking. How to come to an issue? How to gather "helpful" info? How to zero in on the problem? The hands on was an invaluable learning tool."

“This was a really good course and instructor(Ed Rideout). I found great improvement in troubleshooting procedures and documentation. It also reduced number of steps to find faults by 50% to 75% (more efficient). I recognized different ways to troubleshoot (both open circuits and short circuits). I...

“ A good variety of content, and a well informed and open instructor. I will be teaching this method amongst my apprentices and co-workers.”

“I thoroughly enjoyed this course. It had lots of hands on exercises, which is the best way to learn. Ed Rideout was very knowledgeable and obviously had a ton of practical experience. Great instructor!”

"This course was fun and challenging at the same time. Instruction was clear, done in a comfortable environment."

“Great course and instructor was great. Will use to help analyze and troubleshoot issues in antenna systems that I work on.”

“This course was very informative and makes you think outside the box. It was challenging troubleshooting. The instructor was knowledgeable and showed you safe troubleshooting techniques. It was a positive atmosphere, effective meter placement, reduced troubleshooting times, visual troubleshooting...

The course was very informative and taught us a good way on how to troubleshoot. The teacher, Terry Yonkheym was good at getting his points across and always had time for each person.

“I found the method of troubleshooting presented to be very helpful in solving the problems during the course. After 2 days the time to solve each problem was reduced significantly. I will try to apply this method with similar problems on the job. I found the day 5 troubleshooting board to be most...

"Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan, it makes troubleshooting the problem easier."

“This was an excellent course with a great layout of the material. It starts with a learning process of systematically breaking down the circuits to narrow down the focus area. By doing this, you have a smaller focus area and less testing, making you more efficient. Also learning the importance of...

"Excellent course and knowledgeable instructor. Relaxed learning pace with no limits on fault findings. The test equipment and labs were easily understood and were easy to operate. Documentation provided was clear and accurate. It changed my process for fault findings."

"I have a much deeper understanding of electrical systems. How to test equipment and find shorts which I believe will be valuable for the rest of my career."

"The course was well presented and the instructor Ed Rideout gave good explanations and answers to the questions asked. He taught us how to look at problems in a different way and showed us other troubleshooting methods."

“Introduction was good, well-paced and concise. This course had the perfect proportion of lecture vs hands on. It had a good variety of troubleshooting diagnostic boards/software, an excellent course for apprentices.”

“This course was a great learning tool and it's hard at times but it was great, good job.”

“The course was challenging and effective in teaching the intended skills. As long as one keeps in mind its intent which is to focus on a troubleshooting system rather than the particular equipment, I think anyone would find it an excellent learning experience.”

“The most useful and helpful electrical course I've ever done with Syncrude. Every electrician should take this course at some point in their career. Makes you think about the problem on a larger scale, then narrow down that your testing area.”

"The course was good, we were shown a different way to approach problems. The instructor, Terry Yonkheym was easy to understand and follow."

“This was a very good course that I will recommend to other electricians that I work with. The instructor was very personable and knowledgeable. This course helped me to analyze and understand circuits that I will come across without seeing them beforehand.”

“This was a great course; I had no experience on troubleshooting prior to the start of this course. Now I feel comfortable. I'm glad it was available for me and it will greatly help me in the future.”

“The course demonstrated the importance of taking notes, which became apparent to prevent yourself from going in circles and checking equipment previously checked. Splitting the circuits into sections is something I will take away from the course and use extensively in the future. I view this as a...

Although I experience many similar troubleshooting scenarios at work, this course helps develop the proper way. Planning, diagrams and a proper course of action that could help me be more effective in the field. I found the last few days interesting as well as being related to electronic systems, some...

"I believe this course will help decrease downtime if we document, analyze and have a plan before we start arc testing."

“This course was very beneficial, learning and brushing up on old skills. The testing boards/equipment is all set up very well. I would certainly suggest this to any and all colleagues. Two thumbs up.”

"This is an excellent course. I learned a lot of valuable information, especially regarding the application of thinking and learning patterns. Draw out your problem area and focus on the underlying issue."

"Although I experience many similar troubleshooting scenarios at work, this course helped develop the proper way. Planning, diagrams, a proper course of action that could help me be more effective in the field."

"This is the first time I have been trained in a step by step approach to troubleshooting. I feel, this will make future troubleshooting and breakdown issues in the future a lot safer and problem solving a lot easier. Increased production, increased safety means...WIN, WIN!!"

“The instructor was very knowledgeable, able to convey the message to the students so they understood. Hands on problem were similar to real-world problems, good layered track approach didn't intimidate students. Gave students confidence to take a good approach to troubleshooting.”

"I liked this course as there were good fault/circuit boards to work on. I liked the heater simulator as it related to a lot of what I would do on a regular troubleshooting day. (A lot of propane furnaces, which are similar) Also, the timing circuit was great, a lot of knowledge came out of that one...

This course is an excellent learning tool for troubleshooting. The way it was taught was excellent for getting though the information. For personal gain this was a very good experience. The hands on showed me a ton of new useful information. Ed Rideout was a great teacher, clear and thorough.

I think the course was useful because it taught me how to plan my troubleshooting. It was a lot of hands on tasks which was good. It gave me a lot of testing experience and the ability to experiment, going about problems in a different way. The instructor, Terry Yonkheym was knowledgeable and kept the...

“Interesting course, I enjoyed it.”

“The information was good. There was lots of hands on, which was excellent. The instructor kept things moving at a good pace. He was knowledgeable about aspects of the course material. The equipment used worked well with the troubleshooting objective. Definitely learnt something.”

Excellent course, Joe Kiceniuk did a great job presenting the material. This was a very good refresher for those of us who have experience troubleshooting electrical/electronics and excellent foundation for those us who did not.

Although troubleshooting is very complex, I believe practice makes it better, and this course gives the essentials to become more confident and tackle any issues

“I thought he did a great job presenting the materials and how to properly and efficiently troubleshoot electrical systems. I think that I can use the information I got to help me diagnose problems I may come across at work. I learnt that a system should be analyzed and a plan made before proceeding...

“The instructor was very knowledgeable and well prepared. He used real time examples to illustrate points. He kept the flow going not allowing us to get side tracked from our goals. Each day started with a review and reinforced course objectives. A great course, highly recommend it.”

“This course is the best I've ever done. Lots of hands-on which is the best and fastest way to learn. This course is making me feel more comfortable in troubleshooting; the instructor was a great teacher and a nice person.”

Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan it makes troubleshooting the problem easier. Instructor, Joe Kiceniuk was knowledgeable and conveyed the intent of the course.

“The course was very effectively laid out and the use of the training aids made the course much easier to stay engaged. The instructor was very knowledgeable and was able to steer you in the proper direction without making you feel stupid. Excellent course overall.”

This course is amazing. I think every maintenance electrician should have the opportunity to take this course.

"This course gets your mind working so you can look at a problem in a different frame of mind."

“ Documentation is the key to successful troubleshooting. Excellent job! I will be recommending to my supervisor that the other techs take this training”

The course was effective at teaching the importance of proper documentation of problems and how to narrow down a problem area.

"This course will pay for itself by the time I repair my first piece of equipment. Ed Rideout is an excellent instructor with a lot of actual hands on experience. Top guy, top course. Material was clear and relevant."

“The instructor is very patient and knowledgeable, offered assistance and gave time to help me understand the task at hand.”

“Instructor was very knowledgeable and the course was great. The course was very hands on which made it easier to learn.”

"This course is an excellent tool for anyone who will be doing troubleshooting on equipment or a plant."

“ Excellent, an invaluable troubleshooting tool.”

I would recommend this training to others, another tool to add to the kit. The instructor, Ed Rideout was easy going and helpful. I also liked the....no question is a stupid question.

“I would recommend this course to my co-workers. I learnt how to document everything and how to approach and solve problems in a different way.”

"I enjoyed the troubleshooting and especially the methodology"

“Very fun course with a wide variety of equipment. Good practice for troubleshooting, unfamiliar equipment also good practice for using your logic for solving unknown electrical problems. The instructor was very helpful and made the course very interesting.”

“The instructor did a great job, very informative, very helpful, lots of knowledge. This is one of the best courses I have ever been involved in; I learnt a lot from this experience.

"This was another amazing course! It is always good and informative when you learn doing hands on. The instructor paced it out perfect to learn the proper steps to troubleshooting circuits. It was very clear and understandable. The circuit boards that were used were well put together and the instructor...

"Very good tips on how to break down a problem into manageable steps. And on eliminating problem areas to break down problems. Good teaching."

I believe the course was very helpful in helping me with my troubleshooting skills and a refresher to help with what I may have been rusty. The instructor kept the mood light and entertaining to keep an enjoyable learning environment.

I enjoyed this class a lot. I liked the use of the different boards and how hands-on the class was.

“I was very happy with the course. I learned a lot. My troubleshooting skills have improved more than what I was expecting. The teacher was awesome and very knowledgeable.”

“ I enjoyed it. It was very mixed. You were not overdoing just one aspect but always covering something new. I like the troubleshooting tools…thinking, observing, analysis, then test!”

“As a maintenance electrician, I think the course was great and should be made mandatory for all journeymen. I will continue to use a consistent systematic approach when troubleshooting. Our instructor was very knowledgeable on the material presented, very patient, and made the course fun and entertaining.”

“The instructor was very knowledgeable about the course material. The content of the course was very interesting and valuable for my personal benefit as well as the company. I had very little exposure to prints and troubleshooting before the course and I feel now way ahead in this troubleshooting than...

"I gained the ability to take my troubleshooting to the next level by doing it faster and safer. I believe I have the ability to troubleshoot any problem by applying the steps that I learned in this course."

“The course will help me a lot in troubleshooting. It made me learn to troubleshoot quicker and able to split the problem in half the time. The instructor was really good at what he teaches and that made the course better. Thanks.”

“ If you want everyone playing on the same team to work correctly and in an efficient manner, do this training”

“He was amazing from the beginning till the end for his in-depth knowledge of the course materials. He speaks in a tone that could be understood. If you call his attention on any topic, he spent time with you and made sure you got it. I loved the course.”

The course would be highly beneficial to electricians, whether they are brand new or have been in the trade for years.

“I found this course to be very precise and to the point, teaching an effective and expedient means to troubleshoot a system that is more or less universal. I found the method this course taught to even be effective on systems I was not familiar with; using this method I was able to successfully troubleshoot...

“ Good course content and lots of hands on to solidify the theory. This course will pay for itself in two weeks”