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This five-day program is designed for electrical troubleshooters and is guaranteed to improve their troubleshooting processes and significantly reduce downtime costs.
This system was developed by a team of Master Troubleshooters and then honed over twenty years of continuous improvement. During this time hundreds of programs were taught to several thousand participants with constant feedback and refinement. Participants spend 90% of their time troubleshooting realistic faults utilizing both hardwired and software simulators under the guidance of a Master Troubleshooter.
Based on Canada Training Group's proprietary Analytical Electrical Troubleshooting TM methodology, this program is flexible enough to develop strong processes in younger troubleshooters and still challenge experienced troubleshooters to fine-tune their skills.
Our experience shows that we can improve the skills of experienced troubleshooters 25%, 200-300% in others and immeasurably for some. This translates into major reductions in unplanned downtime.
A major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.
Any troubleshooter determined to improve their game will be able to apply our Analytical Electrical Troubleshooting TM methodology to electrical and other systems, collectively saving hundreds of thousands of dollars of downtime during the career of the successful participant.
Our instructors have 30-40 years of electrical troubleshooting experience, including 15-20 years as troubleshooting instructors, and work closely with each participant to advise them on how to improve every aspect of their troubleshooting skills.
Hi, Dave Smith here, President of Canada Training Group and one of the instructor/developers of
“How to Analytically Troubleshoot Complex Electrical Systems”
I am writing to tell you about this amazing course.
Not amazing because I helped develop or teach it but because we wanted significant, measurable and provable results and our students achieve that in every course. In 2000, myself and the other instructors, set ourselves the goal to redesign an electrical troubleshooting course, with 30 years of successful history, into an analytical thinking and deductive reasoning course whereby the successful graduates would have the skills to solve problems, whether they were electrical or whatever, on any kind of system, whether the students had ever seen it or not. Huge challenge but we have nailed it.
I know you get a lot of information about courses but I guarantee you won't regret taking eight minutes to learn how we do this. HATCESDR is a five day analytical thinking and deductive reasoning course that significantly improves the troubleshooting speed, accuracy, and confidence of electrical troubleshooters.
Bob Skinner, a senior refinery electrician for 32 years, had this to say: “What used to take me days will now take me hours; what used to take me hours will now take me minutes.”
This system was developed by a team of Master Troubleshooters and then honed over thirty years of continuous improvement. During this time hundreds of programs were taught to several thousand participants with constant feedback and refinement. Participants spend 90% of their time troubleshooting realistic faults utilizing both hardwired and software simulators under the guidance of a Master Troubleshooter providing a program flexible enough to develop strong processes in younger troubleshooters and yet still challenge experienced troubleshooters to fine-tune their skills.
Our experience shows that we can improve the skills of experienced troubleshooters 25-50%, 100-200% in others and immeasurably for some. This translates into major reductions in your unplanned downtime.
John Power of Newfoundland Power evaluated HATCESDR and this was what he told his manager:
“The troubleshooting course that I recently completed will benefit me greatly. The techniques I learned during the week were very helpful and as a bonus my confidence level has improved as well. I highly recommend that we move forward with bringing this to other people in our department.”
His co-worker, Ray Bartlett also evaluated HATCESDR and had the same advice to their management about HATCESDR:
“I just completed the troubleshooting course and it was excellent. It gave me some good troubleshooting tools to use in my job. I learned to approach a problem from different ways to come to a solution. I think all my co-workers should be given the same course.”
Ray Bartlett
John and Ray were members of a select team of senior troubleshooters from Newfoundland Power chosen to critically evaluate HATCESDR.
The team's response was unanimous and overwhelming for choosing HATCESDR as the troubleshooting standard for their power company.
We have now completed several rounds of HATCESDR training for Newfoundland Power’s E&I troubleshooters.
Detailed entrance, exit and project measurements proved conclusively that the skills of their troubleshooters improved up to 300% meaning massive reductions in unplanned downtime.
As you can imagine, these increases in troubleshooting speed and accuracy will make a huge impact on their production outages and lost revenues.
If your troubleshooters are troubleshooting regularly, and your downtime costs you significant money, then this training course will pay for itself in no time. Many students claim that return on investment will be less than 1 month.
We have spent years developing and evolving this course. HATCESDR is the end result of extensive international research and is a distillation of the best concepts from dozens of troubleshooting methods and mental processes. What other courses lack, but is the entire foundation of HATCESDR, is the teaching of deductive reasoning and analytical thinking skills.
I have been a member of Mensa since 1984. Mensa is an international high IQ organization and you need to test in the top 2% of the population to belong. These people are not brilliant or geniuses but they do have high speed processors. As a member you are continuously exposed to excellent thinking processes and the working of the human mind. I am keenly interested in this, both from a safety perspective and from a troubleshooting perspective. We have evaluated and trained thousands of troubleshooters and we are always looking at how their minds work and teaching them how to use their minds more effectively in any situation.
We regularly find experienced troubleshooters who are effective and poor at the same time. Effective because they can eventually find problems but poor because it takes so much longer than it should unless they have seen the problem before.
Where these people, and their methods, fall down is when they are presented with something they have never experienced. When we watch these troubleshooters in slow motion on an unfamiliar problem we see that more than half of their testing is wasted because they do not use a logical, analytical, planned approach. Hours, and sometimes days, drag on before faults are found.
A common complaint a manager hears is “I can’t fix it; I haven’t been trained on it.” As it is not possible to train everyone on every machine, we improve the speed and accuracy of even the best of troubleshooters on any machine or system by teaching them deductive reasoning and developing analytical thinking skills they can apply to any situation.
Additionally, our experience, supported by our research and observations, has shown that even the best troubleshooters make expensive mistakes. An example is the smelter foreman called in at 2 a.m. because a 125 ton overhead travelling crane was down and the two night shift journeymen could not find the problem after several hours of consternation. The foreman was understandably choked when he discovered the clue that had been missed.
Another example is the grinding line that was down for 5 hours in the mill of an open pit mine. Troubleshooter #1 was at the scene when troubleshooter #2 arrived and asked, “Did you check the resets?” T/S #1 said “Yes”, forgetting that on that system there was another set of resets. T/S #2 assumed T/S #1 was referring to all of the resets, never inquired further and proceeded to help with the troubleshooting. 5 hours later, a third troubleshooter checked the second resets and found them open. The lost profit from that was enormous, well over $300,000.00.
Both of these happened to typical experienced journeymen; they had years of experience troubleshooting but had never been taught to think and to reason, analytically and deductively.
In HATCESDR we train your troubleshooters so that mistakes like these should never happen again. We give them tools and methods that prevent them from overlooking basic items, clear up bewilderment and give them a clear path to solving complex problems.
HATCESDR is not just designed to make your people better troubleshooters but to improve all of their analytical thinking processes and to make cognition over-rule the emotions at play during troubleshooting.
We will teach your troubleshooters logic, analysis and systems thinking to solve failures and problems in any type of system, the same kind of thinking taught in engineering schools.
A major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.
Many actual industry examples of troubleshooting mistakes are used to illustrate the importance of using these skills properly.
They will learn these skills and more, and then they will hone them razor sharp on 4 progressively more complex hardwired simulators, 18 software simulators, 5 instructor-led case studies and a number of paper based projects.
Your troubleshooters will be amazed at their results because their results will be amazing!
Psychologist Mihaly Csikszentmihalyi of the University of Chicago pioneered a concept he called “Flow”. He defines flow as a mental state of operation in which the person is fully immersed in what he or she is doing, characterized by a feeling of energized focus, full involvement, and success in the process of the activity. In his research he worked with athletes, artists, musicians, surgeons and others to determine what they were feeling at those moments of peak unconscious maximum achievement.
Musicians for decades have referred to this as being “in the groove”; others call it being “on a roll”, or “batting a 1000.”
Whatever you call it, your mental and physical processes are operating seamlessly, cohesively and very successfully.
In Dean’s video clip, this is his spontaneous reaction to experiencing “Flow” while troubleshooting.
In our HATCESDR research we have reviewed the studies done with sophisticated brain scanners called Functional Magnetic Resonance Imaging machines. These show blood flow to specific parts of the brain during particular tasks as evidenced in these pictures:
For instance, we know that one critical aspect of troubleshooting involves sequential decision-making and neuro-scientists know that the neural pathways controlling these processes involve areas of the brain such as the ventral medial prefrontal cortex and the anterior cingulate cortex.
When a person is “in flow”, “in the groove”, “on a roll”, “batting a 1000”, etc. the proper areas of the brain have to be engaged to begin learning the skill and then they have to be engaged and re-engaged time after time until the person has mastered or begun to master the skill.
Developing Troubleshooting Mastery is just one thing your troubleshooters will gain from HATCESDR.
Remember, we are not just interested in teaching your troubleshooters how to fix a circuit or system; we want them to be able to fix any circuit or system, whether it is electrical, mechanical, electro-mechanical, electronic, robotic or whatever.
We researched the mental processes used to solve technical problems and created projects and systems to engage these.
Then we built this course to give your troubleshooters these mental processes that can be successfully applied to any problem. In a recent course for one of the world’s largest mines, two mechanics participated in the course. They are responsible for troubleshooting on the 400 ton ore trucks. At the end of the course they told our instructor their change in thinking skills was going to “seriously help our mechanical troubleshooting.”
With the use of over $ 50,000.00 worth of electrical, electronic and computer simulators we create problems that require troubleshooters to engage the parts of their brains that are used during ALL troubleshooting situations. To drill this into your troubleshooters we provide them with over 200 real life problems and as they gain mastery they slowly and then quickly increase their speed and accuracy.
HATCESDR is designed as a highly structured learning experience that commits 90% of class time to personal hands-on skill development under the mentorship of master troubleshooters.
Just like a golf pro reviewing your grip, we start right at the basics to make sure nothing is missed and then we guide them through an escalating series of increasingly complex problems. At critical milestones, we give your troubleshooters innovative tools and concepts that significantly accelerate their troubleshooting speed and accuracy, resulting in huge gains in their confidence to solve complex industrial problems correctly in record time!
Perhaps your troubleshooters won't become 3 times better but can you imagine them:
Being twice as fast with their troubleshooting speed and accuracy?
Having the analytical tools to be able to tackle and solve any problem?
Having total confidence in their troubleshooting ability?
How much more valuable would they be to your organization?!
Your investment to improve their skills will be quickly repaid; most of our clients report that this investment is returned within months; in fact,
Max Hutchcraft, Utilities Superintendent with Abitibi, stated that their payback was within weeks!
Your payback will depend on the hours per week your troubleshooters are troubleshooting and your cost of downtime. If you have high downtime costs and regular troubleshooting you will have a very quick return. Or perhaps you are in a health care facility and lives are at risk or in an entertainment venue and you have thousands of frustrated fans wanting it fixed right and fixed now.
No matter what industry you are in, HATCESDR teaches the concepts and skills to solve problems anywhere on anything.
This is why HATCESDR will be a great opportunity for you and why I wanted to let you know about this course.
If you have any other questions, call 1-800-661-1663, ask for me and I will answer all of them.
Thanks for your time; we love doing this.
Sincerely
Canada Training Group
Training superior troubleshooters since 1980
Any troubleshooter determined to improve their game will be able to apply HATCESDR to your electrical and other systems, collectively saving you hundreds of thousands of dollars of downtime during the career of the successful participant.
Who should attend: Electricians, Instrumentation Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical systems.
You will be able to: Significantly reduce electrical equipment downtime by rigourously applying our proprietary troubleshooting process
Who should attend: Electricians, Instrumentation Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical systems.
You will be able to: Significantly reduce electrical equipment downtime by rigourously applying our proprietary troubleshooting process
| Next How To Analytically Troubleshoot Complex Electrical Systems with Deductive Reasoning Courses | ||||
|---|---|---|---|---|
| April 20 – 24, 2026 | Edmonton, AB | OR26216 | $4799.00 + Tax Per Attendee | Register |
| June 1 – 5, 2026 | Mississauga, ON | OR26463 | $4799.00 + Tax Per Attendee | Register |
| June 15 – 19, 2026 | Saskatoon, SK | OR26462 | $4799.00 + Tax Per Attendee | Register |
| View schedule | ||||
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Marris Romaniuk, SyncrudeThis course is very beneficial. Dave is a very good instructor. He shows a lot of knowledge and patience. The labs are very good. The course was well put together, organized and efficient.
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Rick Farrington, VelcoExcellent course, Joe Kiceniuk did a great job presenting the material. This was a very good refresher for those of us who have experience troubleshooting electrical/electronics and excellent foundation for those us who did not.
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Steven Gordon, Suncor"This is a great course. I learnt lots about how to organize and prepare for troubleshooting. Well worth attending."
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Dave McDonald, Canada Training Group“Course overall is very good. A lot of good, on topic information. Very beneficial to anyone having to troubleshoot systems. The instructor was excellent. Very versed at delivering the information at an in depth but widely understood method. His knowledge with the process of troubleshooting is very...
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Ron Barrett, Otis“I learnt more than I thought I would have learnt. I’ve learned that having more information and being organized is the key to the problem solving. Having a place to start is better than staring at the wall. The instructor was informative and explained things so I could understand them. Definitely...
Course topics
I. TROUBLESHOOT USING AN ANALYTICAL PROCEDURE
Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.
II. PREPARE TO TROUBLESHOOT
Objective: Develop preparatory skills.
III. ANALYZE THE FAULTED SYSTEM
Objective: Use a systematic process to localize the problem.
View all topicsI. TROUBLESHOOT USING AN ANALYTICAL PROCEDURE
Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.
- Describe Analytical Thinking
- Apply Convergent Thinking Skills
- Apply Divergent Thinking Skills
- Apply Deductive Reasoning Skills
- Apply Inductive Reasoning Skills
- Develop an Analytical Troubleshooting Procedure
- Develop an Analytical Electrical Troubleshooting Procedure
II. PREPARE TO TROUBLESHOOT
Objective: Develop preparatory skills.
- Gather Data
- Make Factual Observations
- Select Troubleshooting Tools
III. ANALYZE THE FAULTED SYSTEM
Objective: Use a systematic process to localize the problem.
- Deduce Fault Type
- Deduce Location
IV. PLAN YOUR TROUBLESHOOTING APPROACH
Objective: Use both empirical and inferred data to plan your steps.
- Evaluate Hazards
- Select Starting Point
- Plan Minimum Troubleshooting Steps
- Deduce Test Results
V. TROUBLESHOOT THE SYSTEM
Objective: Apply a non-redundant series of tests supported with documentation of the process.
- Control Hazards
- Conduct Tests
- Record Tests and Results
VI. INTERPRET DATA
Objective: Utilize results of troubleshooting to both fix the current problem but to also deduce root cause.
- Evaluate Test Results
- Adjust Troubleshooting Approach
- Identify Cause of Failure
VII. TROUBLESHOOT DC SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to dc circuits.
- Open Circuits
- Short Circuits
- Voltage Drops
- Grounded Circuits
- Crossed Circuits
VIII. TROUBLESHOOT SINGLE PHASE SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to single-phase circuits.
- Open Circuits
- Short Circuits
- Grounded Circuits
- Crossed Circuits
IX. TROUBLESHOOT THREE PHASE MOTOR CIRCUIT PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to three-phase motor circuits.
- Open Circuits
- Short Circuits
- Grounded Circuits
- Crossed Circuits
X. TROUBLESHOOT ELECTRICAL CONTROL SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to electrical control circuits.
- Open Circuits
- Short Circuits
- Grounded Circuits
- Crossed Circuits
XI. TROUBLESHOOT UNKNOWN SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to unknown systems
- What is Known
- What is Unknown
- Applying the Process
XII. CONCLUSION
Objective: Conclude course and evaluate troubleshooting skill progression in both speed and accuracy.
- Evaluation of Learned Skills
- Review of Course Goals
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2027
Next How To Analytically Troubleshoot Complex Electrical Systems with Deductive Reasoning Courses
| Date | City & prov | Venue | Code | |
| April 20 – 24, 2026 | Edmonton , AB | Hampton Inn Edmonton/Sherwood Park | OR26216 | Register |
| June 1 – 5, 2026 | Mississauga , ON | RS Breakers & Controls | OR26463 | Register |
| June 15 – 19, 2026 | Saskatoon , SK | RS Breakers & Controls | OR26462 | Register |
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Joe Kiceniuk
Years of Experience58Joe Kiceniuk was educated at University of Alberta and University of British Columbia and has technical training in electronics with over 40 years experience in electronic circuit construction, troubleshooting and service. Joe has a working knowledge of multiple programming languages and extensive experience with quality control in analytical systems. He has designed and built equipment and is the...
See Joe Kiceniuk CVExpertise
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Justin Lynch, Syncrude Canada"Joe was very helpful and very good at explaining how the system worked."
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Jeff Ferns, TransCanada PipelinesJoe Kiceniuk is a very good, easy going and very smart instructor. I had fun, thanks for the course Canada Training Group.
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Blaire Burke, Department of National Defense“Joe was very knowledgeable in many aspects of troubleshooting, pertaining to the part that his vast experience in the scientific work that requires you to take notes, plan your direction in troubleshooting. The course required you to think of your comfort zone and to plan your way through troubleshooting...
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Doug Baker
Years of Experience50Doug brings over forty five years experience in the electrical industry, working for utility, utility contractors, engineering firm, and educational institute. Most recently finishing a career at NAIT as an instructor/academic chair (Northern Alberta Institute of Technology) in Power Lineman, Power System Electrician, Electrician and Electrical Engineering Technology programs. He has constructed and...
See Doug Baker CVExpertise
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Matt Will, Plains MidstreamDoug moved through the material in an efficient matter, allowing us all to understand the information.
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Luke Young, Midlite Powerline ConstructionDoug is a very nice and helpful instructor; he always helped and gave good explanations when needed.
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Shane Robinson, PembinaDoug was very knowledgeable. He was able to explain situations and give real life examples to us. He was very good at making sure the class was kept engaged and helped us better understand.
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Norm Jewitt
Years of Experience41He began his career in the electrical trade by engaging in construction activities at a potash mine located west of Saskatoon, Saskatchewan. Since then, he has accumulated experience in various facets of the electrical trade, including construction, commissioning, and maintenance.Norm has contributed his skills to the commercial, industrial, and mining sectors. Additionally, he successfully managed...
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Nathan Janz, Inter Pipeline LtdNorm was very knowledgeable. He would throw in an example or have a story about a job he had done, which had helped me understand the material we were going through.
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Shawn Thistle, Syncrude CanadaNorm was great, a very knowledgeable guy, and answered questions with relatable stories.
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Kasey Russel, Maka PowerNorm is awesome. Our crew was green on a lot of the course content. Norm did a great job taking the time to explain all the presentations and all of the questions that came up during the hands-on training. He did a great job explaining things in a way that was very easy to understand explaining things...
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Wayne Jeffrey
Years of Experience44Wayne joined Canada Training Group with over 40 years of knowledge and experience in the Electrical and Instrumentation industry. As a Master Electrician and Journeyman Instrument Mechanic, Wayne offers a unique perspective to training that provides solid theory with practical applications gained through years of work in the industry. Wayne’s oilfield and agriculture experience encompasses maintenance...
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Jordan Butler, Alberta Health ServicesWayne was an excellent teacher and brought lots of practical experience to the course.
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Todd Bicklmeier, Canfor PulpWayne is very knowledgeable and provides a good learning environment.
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Darrell Stover, Trans Northern Pipeline Inc.Wayne is a great instructor, who keeps it interesting by providing real-life examples from personal experience. Engages class to provide their own experiences based on the topic at hand.
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Dave Cox
Years of Experience46Dave began his career in commercial high rises in Calgary. He then spent time working industrial oilfield maintenance electrical in Alberta followed by General Motors in Oshawa Ontario, Koch fertilizer and Husky Oil in Manitoba, Baffin Island at an iron ore mine and commissioning in the Alberta oildsands sector.Dave is also an avid whitewater rafting professional, and has served as a guide in Ontario...
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Amanda Cardinal, SyncrudeDave has a fantastic demeanor, and his relaxed teaching style made the class enjoyable while learning his troubleshooting style. I appreciate his methods and will be adopting his style in my work. I would be interested in taking any class he instructs.
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Jordan Bell, Department of National DefenseDave was knowledgeable about the subject matter and helpful when students were having difficulties.
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Ravi Ludu, Global Container TerminalsDave is a very good teacher, making sure everyone understands the info in the course. 2 Thumbs Up!
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Edward Rideout
Years of Experience57Ed Rideout has been involved with the electrical field in many ways for nearly 54 years. His electrical experience started when he was just out of vocational school and was hired as the sole electrician at a local fish plant in charge of six fishing trawlers, a power house and a fish plant facility. In 1975 Ed went on to work with Nova Scotia Power, first as an apprentice electrician in a generating...
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Steven Clarke, Halifax International Airport Authority“Ed was very informative and knowledgeable on what he teaches. His own personal experience and encounters make the material become more of a reality.”
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Reid Davis, Suncor"Ed Rideout is very knowledgeable and is able to sit one on one to instruct those having problems. He is also able to explain in a way that makes things easier to understand."
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Eric Feader, TransGas“Ed is a very knowledgeable instructor with a wealth of troubleshooting experience. He kept everyone on task throughout the week to make sure all of the information was covered. It was nice to be challenged on some of the lab work and should prove valuable when I return to work.”
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Dave Neal
Years of Experience53With 33 years of on the job experience at Hydro One, doing consulting work for McGregor Allsop, Trow Engineering Consultants and Dillion and Associates, Dave has acquired extensive knowledge of electrical equipment, installations and legislative requirements. While with Hydro One, Dave was involved with many projects including: - Held the lead role in the implementation of the new Training Development...
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Tom Young, Kiewit Energy Canada Corp.“The instructor, Dave Neal, was extremely knowledgeable and experienced and got the points across very effectively.”
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Traian Miu, Technical Closures Centre“Dave is very knowledgeable and has a great deal of experience with the subject matter, which makes him a great asset when teaching this course.”
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John Slaney, Kiewit Energy Canada Corp.“Dave brought a lot of experience with him to the course. He was very knowledgeable and answered all questions. Dave Neal was a great instructor.”
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Jim Roberts
Years of Experience46Jim Roberts brings over 43 years of experience in the electrical field. A graduate from the Georgian College Electrical Engineering program, he started his career at Toronto Hydro Electrical Systems as a High Voltage Underground Cable Fault Technician then proceeded to Toronto Transit Commission where he obtained his red seal 309A electrical license and became a Maintenance/Construction Electrician...
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Greg Lyon, Newalta“Jim was extremely knowledgeable and kept the material interesting. He was extremely in depth and very helpful.”
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Kevin Aikenhead, Pattern EnergyJim did a great job with the material. He was very knowledgeable and used real-life examples that are always helpful!
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Travis Lewis, Pinnacle Renewable EnergyJim was very thorough with his training. I have been to many training courses throughout the years, and Jim engaged with the whole class better than I have ever previously seen.
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“The instructor was knowledgeable about the content of the course, which helps explaining how to dissect and troubleshooting electrical problems and prints. This course is a valuable asset. It's provided knowledge on how to become quicker and more efficient at recognizing the problem in an electrical...
Jim Ellis, Barrick – Williams Operating Corporation -
“The instructor was very knowledgeable, able to convey the message to the students so they understood. Hands on problem were similar to real-world problems, good layered track approach didn't intimidate students. Gave students confidence to take a good approach to troubleshooting.”
Marc Bibeau, Winnipeg Airport Authority -
“The instructor was very knowledgeable in troubleshooting and course content very interesting and worthwhile course.”
Mark Johnstone, Syncrude -
"Terry Yonkheym was very patient with our lack of technical "expertise". This was a good course to show us methods to practice in future activities to analyze and plan a method to put into practice."
Scott Cooke, Agrium -
I found this course to be very informative and directly applicable to tasks I perform on a daily basis in my role as a controls technologist. I would recommend this course to anybody working in a technician/engineering position.
Darcy Dawe, Newfoundland Hydro -
“ I enjoyed it. It was very mixed. You were not overdoing just one aspect but always covering something new. I like the troubleshooting tools…thinking, observing, analysis, then test!”
Wade Harrogate, Maintenance Supervisor, Molson Breweries -
“ Very effective and efficient way of how to solve a problem…from start to finish”
Craig Knee, Electrical Maintenance, Newfoundland Power -
Although I experience many similar troubleshooting scenarios at work, this course helps develop the proper way. Planning, diagrams and a proper course of action that could help me be more effective in the field. I found the last few days interesting as well as being related to electronic systems, some...
Dustin Yarosh, Imperial Oil -
This course is very beneficial. Dave is a very good instructor. He shows a lot of knowledge and patience. The labs are very good. The course was well put together, organized and efficient.
Marris Romaniuk, Syncrude -
"I have gained the confidence in analyzing and learning how to find a problem, by not getting my mind stuck in one spot. Just that alone has already made me better at my trade. The amount I have learned during this course would have satisfied me by the end of the second day. So, having a full five days...
Chris Bodnariuk, Tembec Industries -
I really enjoyed how hands-on this course was. This course gave me more confidence for the next time I need to troubleshoot something.
Nick Thomas, Department of National Defense -
"I liked this course as there were good fault/circuit boards to work on. I liked the heater simulator as it related to a lot of what I would do on a regular troubleshooting day. (A lot of propane furnaces, which are similar) Also, the timing circuit was great, a lot of knowledge came out of that one...
James Churchill, Cameco Corporation -
Excellent course, Joe Kiceniuk did a great job presenting the material. This was a very good refresher for those of us who have experience troubleshooting electrical/electronics and excellent foundation for those us who did not.
Rick Farrington, Velco -
"Very good tips on how to break down a problem into manageable steps. And on eliminating problem areas to break down problems. Good teaching."
Karsten Harms, Agrium -
"The course was well presented and the instructor Ed Rideout gave good explanations and answers to the questions asked. He taught us how to look at problems in a different way and showed us other troubleshooting methods."
Chris Osmond, Suncor -
“I fully enjoyed the course and I would highly rate this course for the rest of my coworkers. The equipment was excellent and there was a lot of troubleshooting areas which were great.”
Rodney Rice BC Hydro, -
“I thought the course was very well done. I liked the hands-on approach. The instructor was very knowledgeable. I would recommend to coworkers. We work on generator systems, kitchen equipment, industrial, overhead crane VFD’s, HVAC Systems on the base, overhead doors, fire pump diesel and electric.”
Jeff Bird, Department of National Defense -
“I thought this course was a great approach to improving troubleshooting skills. Ed Rideout did a great job instructing, was very knowledgeable and easy to understand. I could see my skills improving as the week went on. The test sets used for the course were great, as well as the software. All in...
Neil Woodman, Newfoundland Power -
"This was by far the most practical electrical course I have taken so far. The instructor was excellent and very knowledgeable in his field. I wish I had taken this course 20 years ago."
Rod McColman, Shell Canada -
“I found this course to be very precise and to the point, teaching an effective and expedient means to troubleshoot a system that is more or less universal. I found the method this course taught to even be effective on systems I was not familiar with; using this method I was able to successfully troubleshoot...
T.W. Garvey, Department of National Defence -
“The instructor, Terry Yonkheym sure knows his stuff which helps a lot. I think in time I will surely benefit from this course (once I make what I learnt common practice). Class size was perfect and overall experience was good.”
Daniel Goebel, Argus Machine Co. Ltd. -
“I found the course and the instructor challenged me in ways that revealed my weaknesses and provided the skills and system to overcome them. Well worth it!”
Mike Ferguson, Ainsworth Engineered -
“Great course and instructor was great. Will use to help analyze and troubleshoot issues in antenna systems that I work on.”
Fred Dollivier, Department of National Defense -
“The course was useful in the sense that it teaches the importance of finding your starting point and staying calm while troubleshooting. The course would be best suited for apprentices, journeymen with little or no troubleshooting experience. There are lessons to be taken from it and about the mental...
Tristan R, LP Peace Valley OSB -
“Very good training, very much like back to the trade school. Best training I have been on in a long time. It really helped with logical process for troubleshooting. Example, more analysis less testing.”
Drew Cameron, City of Ottawa. -
This course is well put together. It teaches how to speed up troubleshooting by taking notes and uses fewer steps to find a problem. It is worth taking the training. Whether you have ten years or twenty, you will pick up a few things.
Carl Shonhiwa, Syncrude -
This course was very good, we brushed up on skills that I was taught many years ago.
Brent Tyldsley, GCT Deltaport -
"This is a great course. I learnt lots about how to organize and prepare for troubleshooting. Well worth attending."
Steven Gordon, Suncor -
“The course will help me a lot in troubleshooting. It made me learn to troubleshoot quicker and able to split the problem in half the time. The instructor was really good at what he teaches and that made the course better. Thanks.”
Jeremy Buchart, Syncrude Canada Ltd. -
"This course will pay for itself by the time I repair my first piece of equipment. Ed Rideout is an excellent instructor with a lot of actual hands on experience. Top guy, top course. Material was clear and relevant."
Joe Van Niekerk, Suncor -
“I found this instructor to be very knowledgeable and engaging. He presented the course material in an organized manner, making it easy to follow. The concepts presented will be of great benefit to troubleshooting. I would recommend this course and instructor.”
Bruce Starkes, Barrick - Williams Operating Corporation -
“I personally enjoyed this course. It helps me a lot when troubleshooting any electrical system. How to break down a circuit and where to pinpoint a problem, it was challenging at times, but that's the valuable part of the course. It really makes you think. The instructor was very informative and knowledgeable...
Alex Hansen, Syncrude Canada Ltd. -
This course is amazing. I think every maintenance electrician should have the opportunity to take this course.
Jordan Brass, Syncrude -
"Thought the course was very informative. It taught extra ways of thinking to use for problems. The instructor, Ed Rideout was very experienced and showed poise when asked to go over/show different ways of explaining a problem to the class."
Alex McKee, Suncor Energy -
"This is the first time I have been trained in a step by step approach to troubleshooting. I feel, this will make future troubleshooting and breakdown issues in the future a lot safer and problem solving a lot easier. Increased production, increased safety means...WIN, WIN!!"
Eugene Comeau, David Bell Mine -
HATCES “I would recommend this course for anyone who was looking to upgrade or start on their troubleshooting knowledge. The structured system taught is a very helpful tool to help pinpoint the problem efficiently. The instructor is very knowledgeable and will help you along without pointing out the...
Nevin Edmundson, Winnipeg Airport Authority -
"Course is hard for the first coupe of days, but in the middle of the course it starts to get easy or better. I have learnt lots and will take it to my work place. The instructor, Joe Kiceniuk is very good, easy going and very smart. I had fun, thanks for the course Canada Training Group."
Jeff Ferns, TransCanada Pipelines -
“Was a good course. Enjoyed the challenges of troubleshooting with a different method. Would highly recommend.”
Laurie Tischler, TransGas -
“My troubleshooting skills are better after finding a method to break apart electrical problems. This course shows you efficient ways to analyze information and plan tests.”
Landon Walker, CO-OP Refinery Complex -
“Very knowledgeable instructor with a good attitude explains the hazard material thoroughly. The course teaches you an analytical approach for problem solving that can be applied basically to everything in life, recommended to everyone.”
Felix Kirsher, City of Ottawa -
The course would be highly beneficial to electricians, whether they are brand new or have been in the trade for years.
Matthew Storkson, Resolute Forest Products -
“I would recommend this course to my co-workers. I learnt how to document everything and how to approach and solve problems in a different way.”
Kris Samociuk, City of Ottawa -
“This is an excellent course to build confidence in troubleshooting, building a solid base from which to troubleshoot. The instructor, Terry Yonkheym, sets a good pace, is knowledgeable and is easy to understand.”
Stephen Sherwin, Ainsworth Engineered -
This course was excellent, with relevant and relatable issues to troubleshoot. I highly recommend this course.
Jordana Peaks, Syncrude -
I enjoyed the course a lot. The hands-on element was both fun and knowledgeable. I feel I will have a much better approach to troubleshooting problems.
Corey Blom, International Paper -
"I think this was a great course. I haven't done a lot of troubleshooting up to this point but certainly feel better prepared to do so now. Joe Kiceniuk is a great instructor and he is very knowledgeable."
Andrew Sheaves, Suncor -
“The instructor explained the material very well; he was very knowledgeable of the equipment, material and software. He was able to break down problems to a level anyone could understand. I noticed improvement day to day in my troubleshooting abilities.”
Steve Terry, Corner Brook Pulp and Paper -
“The instructor has lots of experience and demonstrated the information very well. I will make use of the information presented. Great course.”
Byron Olsen, Olsen Audio -
It was very helpful in getting a better understanding of electrical systems and confidence in troubleshooting them. I would recommend this course to anyone interested in electrical.
Owen Paquette, EDS Pumps & Water -
"Joe Kicenuik left lots of time to review all the classroom material. He was very helpful in answering any questions and was effective in explaining what troubleshooting techniques work best for each particular problem. This course will improve your way of approaching future problems in your job field."
Colwyn Meredith, Suncor -
“This course was very beneficial in helping you to think about how to breakdown problems to reduce troubleshooting time. The idea of documenting everything so that others can pick up where you left off will help with cross shift issues.”
Darcy Orthner, Cameco -
"Course teaches and dictates the importance of keeping focused on issue and document info. Plan a strategic execution of analyzing data, record info, isolate problem areas and control amount of excess testing with meter to minimize false readings.
Todd Giesbrecht, Agrium -
“This course gave me a better understanding of how to analyze problems and minimize time in troubleshooting.”
P Duncan, City of Ottawa -
“Course overall is very good. A lot of good, on topic information. Very beneficial to anyone having to troubleshoot systems. The instructor was excellent. Very versed at delivering the information at an in depth but widely understood method. His knowledge with the process of troubleshooting is very...
Dave McDonald, Canada Training Group -
“ Good course content and lots of hands on to solidify the theory. This course will pay for itself in two weeks”
Dion Antle, Electrical Supervisor, Kruger Pulp and Paper -
“He was amazing from the beginning till the end for his in-depth knowledge of the course materials. He speaks in a tone that could be understood. If you call his attention on any topic, he spent time with you and made sure you got it. I loved the course.”
Johnny Quayson, Syncrude -
"Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan, it makes troubleshooting the problem easier."
Martin Fleming, Irving Tissue -
“I thoroughly enjoyed this course. It had lots of hands on exercises, which is the best way to learn. Ed Rideout was very knowledgeable and obviously had a ton of practical experience. Great instructor!”
Dan Rogers, Newfoundland Power -
“The course demonstrated the importance of taking notes, which became apparent to prevent yourself from going in circles and checking equipment previously checked. Splitting the circuits into sections is something I will take away from the course and use extensively in the future. I view this as a...
Matt Goyer, Skookumchuck Pulp Group -
This course provided a practical approach to testing and troubleshooting with software. It was a good experience trying something outside my expertise. I am familiar with the theory, but it is nice to mix the practical side of things as well. This course provided a practical approach to testing and troubleshooting...
Haneet Randhawa, Arcelormittal Dofasco -
“Enforced the importance of good documentation, know what to expect from meter readings before the readings, understanding the problem, get all the available info, if stuck on a problem, take a short break.”
Tom Fischer, Weyerhaeuser Canada -
“Very fun course with a wide variety of equipment. Good practice for troubleshooting, unfamiliar equipment also good practice for using your logic for solving unknown electrical problems. The instructor was very helpful and made the course very interesting.”
Roch Lavergne, Norbord -
“This course helps to show how to focus on the problem and how to narrow down where in your circuit the fault is. The instructor was helpful in showing how to prove you have located the fault through testing. This will be helpful in my work on board HMC ships and submarines.”
Liam Muldoon, Department of National Defense -
I would recommend this course to any electrician. With the hands on labs and new techniques learned, I feel more confident troubleshooting complex systems.
Brad Pendlington, Department of National Defense -
A very thorough course that teaches the steps and thinking required to be a good troubleshooter
Steven Barleit, GCT Deltaport -
"This course gets your mind working so you can look at a problem in a different frame of mind."
Kirk Barron, Shell Canada -
“Course was very good, challenging and informative.”
Wayne Geizer, Department of National Defense -
"This course was fun and challenging at the same time. Instruction was clear, done in a comfortable environment."
Vanessa Baker, Suncor -
“ Documentation is the key to successful troubleshooting. Excellent job! I will be recommending to my supervisor that the other techs take this training”
William Patey, Technician, GN Plastics -
"The props and test equipment make it easier to understand and learn. Computer apps were an interesting challenge. Even with a lot of years experience it is helpful to see troubleshooting from another structured perspective."
Dennis Riesterer, Velco -
“I learnt more than I thought I would have learnt. I’ve learned that having more information and being organized is the key to the problem solving. Having a place to start is better than staring at the wall. The instructor was informative and explained things so I could understand them. Definitely...
Ron Barrett, Otis -
The course was good and was mostly hands-on training, so worthwhile use of time and effort. Instructors seemed knowledgeable, and test stations were complex enough to allow the use of deductive reasoning as per course instruction. I could not think of a better teaching curriculum pertinent to employee...
Derek Fowler, International Paper -
“I was very happy with the course. I learned a lot. My troubleshooting skills have improved more than what I was expecting. The teacher was awesome and very knowledgeable.”
Michael Downing, Syncrude Canada Ltd. -
The props/test equipment makes it easier to understand and learn. Computer apps were an interesting challenge. Even with years of experience, it is helpful to see troubleshooting from another structured perspective.
Dennis Riesterer, Velco -
"I have a much deeper understanding of electrical systems. How to test equipment and find shorts which I believe will be valuable for the rest of my career."
Mahamat Moussa Cherif, Syncrude Canada -
"The course was effective at teaching the importance of proper documentation of problems and how to narrow down a problem area."
Mike Gallant, Irving Tissue -
"I liked this class a lot. I liked the use of the different boards and how hands on the class was. The instructor, Joe Kiceniuk was very knowledgeable and clear on his points."
Matt Hawkins, Velco -
The course was excellent. The instructor was very knowledgeable, hands-on training was great, and equipment was nice to work with.
Gord Kavanagh, Newfoundland Hydro -
“The course was an extremely valuable tool to any electrician. Experienced troubleshooters can refine existing skills and less-experienced will gain knowledge that isn't the overly obvious unless taught.”
Mason Richard, Syncrude Canada Ltd. -
“Very good course. I would recommend to my coworkers if they felt they needed to improve their troubleshooting skills, or develop proper skills. This course will take them to where they would want to be. This course had given me valuable skills and knowledge to make my job as a maintenance electrician...
Kevin Smerek, Cameco -
I enjoyed the course and its material. I thought it improved my troubleshooting skills, not only in electrical systems but in any application.
Christian Hachache, EDS Pumps & Water Treatment -
“This course was very beneficial, learning and brushing up on old skills. The testing boards/equipment is all set up very well. I would certainly suggest this to any and all colleagues. Two thumbs up.”
Marris Romaniuk, Syncrude Canada -
“Instructor was very knowledgeable and the course was great. The course was very hands on which made it easier to learn.”
Blake Martel, City of Ottawa -
“The course was challenging and effective in teaching the intended skills. As long as one keeps in mind its intent which is to focus on a troubleshooting system rather than the particular equipment, I think anyone would find it an excellent learning experience.”
Peter Pavich, Weyerhaeuser Canada -
"The instructor, Terry Yonkheym was very knowledgeable and came across well wth his presentation. He was very good at explaining the problems encountered and what to look for. Also, explained this course was about "how" to troubleshoot with the 5 step system. This technique should help to figure out...
Rob Lefebvre, Agrium -
“This course made me look at the big picture, then find my way to the problem faster by not doing unnecessary testing and checks. Having to write a bubble around the problem area made it easy to reason and test my way through to find the problem quicker and easier.”
Jeff S., Co-Op Refinery Complex -
I found this course to be very beneficial. The hands-on test panels were useful exercises, and our instructor David was very helpful and knowledgeable. The course content is practical and can apply to my day-to-day work. It is important to refresh your troubleshooting skills frequently using these courses.
Shea Goodwin, Syncrude -
"The course was good, we were shown a different way to approach problems. The instructor, Terry Yonkheym was easy to understand and follow."
Quentin Attwater, Agrium -
“Introduction was good, well-paced and concise. This course had the perfect proportion of lecture vs hands on. It had a good variety of troubleshooting diagnostic boards/software, an excellent course for apprentices.”
Troy Gold, Co-Op Refinery Complex -
"Great instruction, I learnt a lot of troubleshooting skills. It was a very informative course!!"
Brian Weir, Suncor -
“This course is the best I've ever done. Lots of hands-on which is the best and fastest way to learn. This course is making me feel more comfortable in troubleshooting; the instructor was a great teacher and a nice person.”
Darren Buckle, Corner Brook Pulp and Paper -
"The contents of this course will be an invaluable asset to me and I would recommend that other technicians also take this course."
John Taylor, Ontario Power Generation -
This course helped me slow down my thinking and be a little more efficient in my testing.
Ryan Krulitski, GCT Deltaport -
“Wish I had been given the opportunity to take this training years back. Learning in the classroom, rather than learning in the field, costs the company less down time. This easily pays for the training. Thanks for letting me attend. I will be promoting this to have our 9 control techs take the training.”
George Fischer, TransGas -
“This course was very informative and makes you think outside the box. It was challenging troubleshooting. The instructor was knowledgeable and showed you safe troubleshooting techniques. It was a positive atmosphere, effective meter placement, reduced troubleshooting times, visual troubleshooting...
Taylor Angers, Barrick – Williams Operating Corporation -
The course was effective at teaching the importance of proper documentation of problems and how to narrow down a problem area.
Mike Gallant, Irving Tissue -
"I believe this course will help decrease downtime if we document, analyze and have a plan before we start arc testing."
Aaron Staudinger, Syncrude Canada -
“Course was very good, definitely gave me another way to troubleshoot problems and make sure I document everything. Had very good examples and hands on was awesome, better than looking at a Power Point all day.”
Scott Purcell, TransGas -
"This course was excellent overall. The equipment and tools provided were excellent. The instructor Ed Rideout, was clear and made you feel comfortable with the material."
Tyler Romanchuk, Suncor Energy
| Day 1 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 2 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 3 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 4 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 5 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
