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This five-day program is designed for electrical troubleshooters and is guaranteed to improve their troubleshooting processes and significantly reduce downtime costs.

This system was developed by a team of Master Troubleshooters and then honed over twenty years of continuous improvement. During this time hundreds of programs were taught to several thousand participants with constant feedback and refinement. Participants spend 90% of their time troubleshooting realistic faults utilizing both hardwired and software simulators under the guidance of a Master Troubleshooter.

Based on Canada Training Group's proprietary Analytical Electrical Troubleshooting TM methodology, this program is flexible enough to develop strong processes in younger troubleshooters and still challenge experienced troubleshooters to fine-tune their skills.

Our experience shows that we can improve the skills of experienced troubleshooters 25%, 200-300% in others and immeasurably for some. This translates into major reductions in unplanned downtime.

A major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.

Any troubleshooter determined to improve their game will be able to apply our Analytical Electrical Troubleshooting TM methodology to electrical and other systems, collectively saving hundreds of thousands of dollars of downtime during the career of the successful participant.

Our instructors have 30-40 years of electrical troubleshooting experience, including 15-20 years as troubleshooting instructors, and work closely with each participant to advise them on how to improve every aspect of their troubleshooting skills.









Hi, Dave Smith here, President of Canada Training Group and one of the instructor/developers of

“How to Analytically Troubleshoot Complex Electrical Systems”

I am writing to tell you about this amazing course.

Not amazing because I helped develop or teach it but because we wanted significant, measurable and provable results and our students achieve that in every course. In 2000, myself and the other instructors, set ourselves the goal to redesign an electrical troubleshooting course, with 30 years of successful history, into an analytical thinking and deductive reasoning course whereby the successful graduates would have the skills to solve problems, whether they were electrical or whatever, on any kind of system, whether the students had ever seen it or not. Huge challenge but we have nailed it.

I know you get a lot of information about courses but I guarantee you won't regret taking eight minutes to learn how we do this. HATCES is a five day analytical thinking and deductive reasoning course that significantly improves the troubleshooting speed, accuracy, and confidence of electrical troubleshooters.

Bob Skinner, a senior refinery electrician for 32 years, had this to say: “What used to take me days will now take me hours; what used to take me hours will now take me minutes.”

This system was developed by a team of Master Troubleshooters and then honed over thirty years of continuous improvement. During this time hundreds of programs were taught to several thousand participants with constant feedback and refinement. Participants spend 90% of their time troubleshooting realistic faults utilizing both hardwired and software simulators under the guidance of a Master Troubleshooter providing a program flexible enough to develop strong processes in younger troubleshooters and yet still challenge experienced troubleshooters to fine-tune their skills.

Our experience shows that we can improve the skills of experienced troubleshooters 25-50%, 100-200% in others and immeasurably for some. This translates into major reductions in your unplanned downtime.

John Power of Newfoundland Power evaluated HATCES and this was what he told his manager:

“The troubleshooting course that I recently completed will benefit me greatly. The techniques I learned during the week were very helpful and as a bonus my confidence level has improved as well. I highly recommend that we move forward with bringing this to other people in our department.”

His co-worker, Ray Bartlett also evaluated HATCES and had the same advice to their management about HATCES:

“I just completed the troubleshooting course and it was excellent. It gave me some good troubleshooting tools to use in my job. I learned to approach a problem from different ways to come to a solution. I think all my co-workers should be given the same course.”

Ray Bartlett

John and Ray were members of a select team of senior troubleshooters from Newfoundland Power chosen to critically evaluate HATCES.

The team's response was unanimous and overwhelming for choosing HATCES as the troubleshooting standard for their power company.

We have now completed several rounds of HATCES training for Newfoundland Power’s E&I troubleshooters.

Detailed entrance, exit and project measurements proved conclusively that the skills of their troubleshooters improved up to 300% meaning massive reductions in unplanned downtime.

As you can imagine, these increases in troubleshooting speed and accuracy will make a huge impact on their production outages and lost revenues.

If your troubleshooters are troubleshooting regularly, and your downtime costs you significant money, then this training course will pay for itself in no time. Many students claim that return on investment will be less than 1 month.

We have spent years developing and evolving this course. HATCES is the end result of extensive international research and is a distillation of the best concepts from dozens of troubleshooting methods and mental processes. What other courses lack, but is the entire foundation of HATCES, is the teaching of deductive reasoning and analytical thinking skills.

I have been a member of Mensa since 1984. Mensa is an international high IQ organization and you need to test in the top 2% of the population to belong. These people are not brilliant or geniuses but they do have high speed processors. As a member you are continuously exposed to excellent thinking processes and the working of the human mind. I am keenly interested in this, both from a safety perspective and from a troubleshooting perspective. We have evaluated and trained thousands of troubleshooters and we are always looking at how their minds work and teaching them how to use their minds more effectively in any situation.

We regularly find experienced troubleshooters who are effective and poor at the same time. Effective because they can eventually find problems but poor because it takes so much longer than it should unless they have seen the problem before.

Where these people, and their methods, fall down is when they are presented with something they have never experienced. When we watch these troubleshooters in slow motion on an unfamiliar problem we see that more than half of their testing is wasted because they do not use a logical, analytical, planned approach. Hours, and sometimes days, drag on before faults are found.

A common complaint a manager hears is “I can’t fix it; I haven’t been trained on it.” As it is not possible to train everyone on every machine, we improve the speed and accuracy of even the best of troubleshooters on any machine or system by teaching them deductive reasoning and developing analytical thinking skills they can apply to any situation.

Additionally, our experience, supported by our research and observations, has shown that even the best troubleshooters make expensive mistakes. An example is the smelter foreman called in at 2 a.m. because a 125 ton overhead travelling crane was down and the two night shift journeymen could not find the problem after several hours of consternation. The foreman was understandably choked when he discovered the clue that had been missed.

Another example is the grinding line that was down for 5 hours in the mill of an open pit mine. Troubleshooter #1 was at the scene when troubleshooter #2 arrived and asked, “Did you check the resets?” T/S #1 said “Yes”, forgetting that on that system there was another set of resets. T/S #2 assumed T/S #1 was referring to all of the resets, never inquired further and proceeded to help with the troubleshooting. 5 hours later, a third troubleshooter checked the second resets and found them open. The lost profit from that was enormous, well over $300,000.00.

Both of these happened to typical experienced journeymen; they had years of experience troubleshooting but had never been taught to think and to reason, analytically and deductively.

In HATCES we train your troubleshooters so that mistakes like these should never happen again. We give them tools and methods that prevent them from overlooking basic items, clear up bewilderment and give them a clear path to solving complex problems.

HATCES is not just designed to make your people better troubleshooters but to improve all of their analytical thinking processes and to make cognition over-rule the emotions at play during troubleshooting.

We will teach your troubleshooters logic, analysis and systems thinking to solve failures and problems in any type of system, the same kind of thinking taught in engineering schools.

A major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.

Many actual industry examples of troubleshooting mistakes are used to illustrate the importance of using these skills properly.

They will learn these skills and more, and then they will hone them razor sharp on 4 progressively more complex hardwired simulators, 18 software simulators, 5 instructor-led case studies and a number of paper based projects.

Your troubleshooters will be amazed at their results because their results will be amazing!

Psychologist Mihaly Csikszentmihalyi of the University of Chicago pioneered a concept he called “Flow”. He defines flow as a mental state of operation in which the person is fully immersed in what he or she is doing, characterized by a feeling of energized focus, full involvement, and success in the process of the activity. In his research he worked with athletes, artists, musicians, surgeons and others to determine what they were feeling at those moments of peak unconscious maximum achievement.

Musicians for decades have referred to this as being “in the groove”; others call it being “on a roll”, or “batting a 1000.”

Whatever you call it, your mental and physical processes are operating seamlessly, cohesively and very successfully.

In Dean’s video clip, this is his spontaneous reaction to experiencing “Flow” while troubleshooting.

In our HATCES research we have reviewed the studies done with sophisticated brain scanners called Functional Magnetic Resonance Imaging machines. These show blood flow to specific parts of the brain during particular tasks as evidenced in these pictures:

For instance, we know that one critical aspect of troubleshooting involves sequential decision-making and neuro-scientists know that the neural pathways controlling these processes involve areas of the brain such as the ventral medial prefrontal cortex and the anterior cingulate cortex.

When a person is “in flow”, “in the groove”, “on a roll”, “batting a 1000”, etc. the proper areas of the brain have to be engaged to begin learning the skill and then they have to be engaged and re-engaged time after time until the person has mastered or begun to master the skill.

Developing Troubleshooting Mastery is just one thing your troubleshooters will gain from HATCES.

Remember, we are not just interested in teaching your troubleshooters how to fix a circuit or system; we want them to be able to fix any circuit or system, whether it is electrical, mechanical, electro-mechanical, electronic, robotic or whatever.

We researched the mental processes used to solve technical problems and created projects and systems to engage these.

Then we built this course to give your troubleshooters these mental processes that can be successfully applied to any problem. In a recent course for one of the world’s largest mines, two mechanics participated in the course. They are responsible for troubleshooting on the 400 ton ore trucks. At the end of the course they told our instructor their change in thinking skills was going to “seriously help our mechanical troubleshooting.”

With the use of over $ 50,000.00 worth of electrical, electronic and computer simulators we create problems that require troubleshooters to engage the parts of their brains that are used during ALL troubleshooting situations. To drill this into your troubleshooters we provide them with over 200 real life problems and as they gain mastery they slowly and then quickly increase their speed and accuracy.

HATCES is designed as a highly structured learning experience that commits 90% of class time to personal hands-on skill development under the mentorship of master troubleshooters.

Just like a golf pro reviewing your grip, we start right at the basics to make sure nothing is missed and then we guide them through an escalating series of increasingly complex problems. At critical milestones, we give your troubleshooters innovative tools and concepts that significantly accelerate their troubleshooting speed and accuracy, resulting in huge gains in their confidence to solve complex industrial problems correctly in record time!

Perhaps your troubleshooters won't become 3 times better but can you imagine them:

Being twice as fast with their troubleshooting speed and accuracy?

Having the analytical tools to be able to tackle and solve any problem?

Having total confidence in their troubleshooting ability?

How much more valuable would they be to your organization?!

Your investment to improve their skills will be quickly repaid; most of our clients report that this investment is returned within months; in fact,

Max Hutchcraft, Utilities Superintendent with Abitibi, stated that their payback was within weeks!

Your payback will depend on the hours per week your troubleshooters are troubleshooting and your cost of downtime. If you have high downtime costs and regular troubleshooting you will have a very quick return. Or perhaps you are in a health care facility and lives are at risk or in an entertainment venue and you have thousands of frustrated fans wanting it fixed right and fixed now.

No matter what industry you are in, HATCES teaches the concepts and skills to solve problems anywhere on anything.

This is why HATCES will be a great opportunity for you and why I wanted to let you know about this course.

If you have any other questions, call 1-800-661-1663, ask for me and I will answer all of them.

Thanks for your time; we love doing this.



Sincerely





Canada Training Group

Training superior troubleshooters since 1980

Any troubleshooter determined to improve their game will be able to apply HATCES to your electrical and other systems, collectively saving you hundreds of thousands of dollars of downtime during the career of the successful participant.

Who should attend: Electricians, Instrumentation Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical systems.

You will be able to: Significantly reduce electrical equipment downtime by rigourously applying our proprietary troubleshooting process

Next How To Analytically Troubleshoot Complex Electrical Systems with Deductive Reasoning Courses
November 20 – 24, 2017 Edmonton, AB OR17083 $2799.00 + Tax Per Attendee Register
December 11 – 15, 2017 Calgary, AB OR17097 $2799.00 + Tax Per Attendee Register
January 15 – 19, 2018 Trenton, ON OR18001 $2799.00 + Tax Per Attendee Register
February 12 – 16, 2018 Edmonton, AB OR18013 $2799.00 + Tax Per Attendee Register
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March 26 – 30, 2018 Pickering, ON OR18018 $2799.00 + Tax Per Attendee Register
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June 25 – 29, 2018 Edmonton, AB OR18045 $2799.00 + Tax Per Attendee Register
September 24 – 28, 2018 Calgary, AB OR18062 $2799.00 + Tax Per Attendee Register
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  • Dustin Yarosh, Imperial Oil Ltd.
    "Although I experience many similar troubleshooting scenarios at work, this course helped develop the proper way. Planning, diagrams, a proper course of action that could help me be more effective in the field."
  • Craig Knee, Electrical Maintenance, Newfoundland Power
    “ Very effective and efficient way of how to solve a problem…from start to finish”
  • Dan Rogers, Newfoundland Power
    “I thoroughly enjoyed this course. It had lots of hands on exercises, which is the best way to learn. Ed Rideout was very knowledgeable and obviously had a ton of practical experience. Great instructor!”
  • Eugene Comeau, David Bell Mine
    "This is the first time I have been trained in a step by step approach to troubleshooting. I feel, this will make future troubleshooting and breakdown issues in the future a lot safer and problem solving a lot easier. Increased production, increased safety means...WIN, WIN!!"
  • Steven Gordon, Suncor
    "This is a great course. I learnt lots about how to organize and prepare for troubleshooting. Well worth attending."

Course topics

I. TROUBLESHOOT USING AN ANALYTICAL PROCEDURE

Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.

II. PREPARE TO TROUBLESHOOT

Objective: Develop preparatory skills.

III. ANALYZE THE FAULTED SYSTEM

Objective: Use a systematic process to localize the problem.

View all topics

I. TROUBLESHOOT USING AN ANALYTICAL PROCEDURE

Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.

  • Describe Analytical Thinking
  • Apply Convergent Thinking Skills
  • Apply Divergent Thinking Skills
  • Apply Deductive Reasoning Skills
  • Apply Inductive Reasoning Skills
  • Develop an Analytical Troubleshooting Procedure
  • Develop an Analytical Electrical Troubleshooting Procedure

II. PREPARE TO TROUBLESHOOT

Objective: Develop preparatory skills.

  • Gather Data
  • Make Factual Observations
  • Select Troubleshooting Tools

III. ANALYZE THE FAULTED SYSTEM

Objective: Use a systematic process to localize the problem.

  • Deduce Fault Type
  • Deduce Location

IV. PLAN YOUR TROUBLESHOOTING APPROACH

Objective: Use both empirical and inferred data to plan your steps.

  • Evaluate Hazards
  • Select Starting Point
  • Plan Minimum Troubleshooting Steps
  • Deduce Test Results

V. TROUBLESHOOT THE SYSTEM

Objective: Apply a non-redundant series of tests supported with documentation of the process.

  • Control Hazards
  • Conduct Tests
  • Record Tests and Results

VI. INTERPRET DATA

Objective: Utilize results of troubleshooting to both fix the current problem but to also deduce root cause.

  • Evaluate Test Results
  • Adjust Troubleshooting Approach
  • Identify Cause of Failure

VII. TROUBLESHOOT DC SYSTEM PROBLEMS

Objective: Apply analytical electrical troubleshooting procedure to dc circuits.

  • Open Circuits
  • Short Circuits
  • Voltage Drops
  • Grounded Circuits
  • Crossed Circuits

VIII. TROUBLESHOOT SINGLE PHASE SYSTEM PROBLEMS

Objective: Apply analytical electrical troubleshooting procedure to single-phase circuits.

  • Open Circuits
  • Short Circuits
  • Grounded Circuits
  • Crossed Circuits

IX. TROUBLESHOOT THREE PHASE MOTOR CIRCUIT PROBLEMS

Objective: Apply analytical electrical troubleshooting procedure to three-phase motor circuits.

  • Open Circuits
  • Short Circuits
  • Grounded Circuits
  • Crossed Circuits

X. TROUBLESHOOT ELECTRICAL CONTROL SYSTEM PROBLEMS

Objective: Apply analytical electrical troubleshooting procedure to electrical control circuits.

  • Open Circuits
  • Short Circuits
  • Grounded Circuits
  • Crossed Circuits

XI. TROUBLESHOOT UNKNOWN SYSTEM PROBLEMS

Objective: Apply analytical electrical troubleshooting procedure to unknown systems

  • What is Known
  • What is Unknown
  • Applying the Process

XII. CONCLUSION

Objective: Conclude course and evaluate troubleshooting skill progression in both speed and accuracy.

  • Evaluation of Learned Skills
  • Review of Course Goals

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  • Joe Kiceniuk

    Years of Experience
    49

    Joe Kiceniuk was educated at University of Alberta and University of British Columbia and has technical training in electronics with over 40 years experience in electronic circuit construction, troubleshooting and service. Joe has a working knowledge of multiple programming languages and extensive experience with quality control in analytical systems. He has designed and built equipment and is the...

     
    • Colwyn Meredith, Suncor
      “Joe Kiceniuk left lots of time to review all the classroom material. He was very helpful in answering any questions. Also, was effective in explaining what troubleshooting techniques work best for each particular problem. The course will improve your way of approaching future problems in your job...
    • James Larsen, City of Red Deer
      "Joe Kiceniuk was well prepared and managed time and learning perfectly, good read on when people were getting tired. Good job!! He also went above and beyond to help me with a manual and extra foundation work as I'm not an electrician."
    • Brian Ethier, Spectra Energy
      Joe has lots of experience in the electrical/electronics field and he has transferred this information to us very well. Good job to Joe and Al.
    See Joe Kiceniuk CV
  • Dave Neal

    Years of Experience
    44

    With 33 years of on the job experience at Hydro One, doing consulting work for McGregor Allsop, Trow Engineering Consultants and Dillion and Associates, Dave has acquired extensive knowledge of electrical equipment, installations and legislative requirements. While with Hydro One, Dave was involved with many projects including: - Held the lead role in the implementation of the new Training Development...

    • Abe Abernethy, SMS Equipment
      "Dave Neal was an awesome instructor. He was very personable, friendly and engaging. I really enjoyed the 2 days training with him and I learnt a lot of valuable information from him. I would like to see Dave come back for some hands on training in the future, if possible."
    • John Wallbank, Custom Foam Systems
      “Dave Neal presented a lot of information in one day. The subject matter is serious and potentially lifesaving.”
    • Mark Wilson, Ozcan Services
      “I can’t thank Dave Neal enough for all his information and stories. This was a wake-up call to my job. He kept the class very involved and this is a very important course. Thank you very much, this class can help save lives.”
    See Dave Neal CV
  • Edward Rideout

    Years of Experience
    48

    Ed Rideout has been involved with the electrical field in many ways for nearly 35 years. His electrical experience started when he was just out of vocational school and was hired as the sole electrician at a local fish plant in charge of six fishing trawlers, a power house and a fish plant facility. In 1975 Ed went on to work with Nova Scotia Power, first as an apprentice electrician in a generating...

    • Hein de Jager, Suncor
      "Ed Rideout was friendly and a very knowledgeable instructor. He kept the course interesting and makes your head work hard."
    • Pat Onions, Syncrude Canada
      "Good natured, easy to understand. Ed was very knowledgeable and practical."
    • Bruce Barrett, Lynk Electric
      "Instructor was very clear and professional about his job and explained course details very well. Ed took the time to go over the details and showed lots of interesting videos."
    See Edward Rideout CV
  • Terry Yonkheym

    Years of Experience
    55

    Terry Yonkheym brings over 28 years experience in training and practical electrical maintenance to Canada Training Group's electrical, safety and high voltage programs. Terry's extensive service record for Ontario Hydro began as a Power Maintenance Electrician Apprentice, progressing through attaining the Inter-Provincial Construction and Maintenance Electrician's license, Journeyperson status and...

    • David Payjack, Ridley Terminals Inc.
      “I found Terry to be an excellent instructor with a vast about of knowledge and experience. I would like to see a version of this course offered to our fellow trades and also the managers so that they have an idea of the dangers we face on a regular basis.”
    • G. Armstead, Co-Op Refinery Complex
      "Terry was excellent. He planned out days effectively and taught in an understanding method. I enjoyed learning under his guidance."
    • Matt Thompson, DMI Peace River Pulp
      "Terry Yonkheym had a clear understanding and a wealth of knowledge on the subject matter. He managed the time well and covered the information clearly and thoroughly."
    See Terry Yonkheym CV
  • “I would recommend this course to my co-workers. I learnt how to document everything and how to approach and solve problems in a different way.”

    Kris Samociuk, City of Ottawa
  • “I found the method of troubleshooting presented to be very helpful in solving the problems during the course. After 2 days the time to solve each problem was reduced significantly. I will try to apply this method with similar problems on the job. I found the day 5 troubleshooting board to be most...

    Jeff Shewan, Skookumchuck Pulp Group
  • “This course gave me a better understanding of how to analyze problems and minimize time in troubleshooting.”

    P Duncan, City of Ottawa
  • “The first day I thought I should get a little more instructions, but I got into it and I started to see the objective, what the objective was to get me thinking and figuring out methods to improve my troubleshooting. In the beginning I was frustrated but as my troubleshooting improved, frustration...

    Terry Wardrobe, Weyerhaeuser
  • "Thought the course was very informative. It taught extra ways of thinking to use for problems. The instructor, Ed Rideout was very experienced and showed poise when asked to go over/show different ways of explaining a problem to the class."

    Alex McKee, Suncor Energy
  • "This course gets your mind working so you can look at a problem in a different frame of mind."

    Kirk Barron, Shell Canada
  • "I enjoyed the troubleshooting and especially the methodology"

    Dave Cox, Koch Fertilizers
  • "Although I experience many similar troubleshooting scenarios at work, this course helped develop the proper way. Planning, diagrams, a proper course of action that could help me be more effective in the field."

    Dustin Yarosh, Imperial Oil Ltd.
  • Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan it makes troubleshooting the problem easier. Instructor, Joe Kiceniuk was knowledgeable and conveyed the intent of the course.

    Martin Fleming, Irving Tissue
  • "The course was good, we were shown a different way to approach problems. The instructor, Terry Yonkheym was easy to understand and follow."

    Quentin Attwater, Agrium
  • The course was effective at teaching the importance of proper documentation of problems and how to narrow down a problem area.

    Mike Gallant, Irving Tissue
  • “Course overall is very good. A lot of good, on topic information. Very beneficial to anyone having to troubleshoot systems. The instructor was excellent. Very versed at delivering the information at an in depth but widely understood method. His knowledge with the process of troubleshooting is very...

    Dave McDonald, Canada Training Group
  • This course is an excellent learning tool for troubleshooting. The way it was taught was excellent for getting though the information. For personal gain this was a very good experience. The hands on showed me a ton of new useful information. Ed Rideout was a great teacher, clear and thorough.

    Rob Gaudreau, Argus Machine Co Ltd.
  • “ How to analyze, document and test efficiently... this course is for anyone who works on electrical systems.”

    Michael Irving, Maintenance Electrician, Shell Canada
  • “The course was very helpful in developing a better technique to approach troubleshooting faults, thinking more about the test you are going to perform. I would recommend this course.”

    Jake Couture, Syncrude
  • “ If you want everyone playing on the same team to work correctly and in an efficient manner, do this training”

    Thomas Veysey, Technician, Vermont Electric Company
  • “Course was very good, challenging and informative.”

    Wayne Geizer, Department of National Defense
  • "The props and test equipment make it easier to understand and learn. Computer apps were an interesting challenge. Even with a lot of years experience it is helpful to see troubleshooting from another structured perspective."

    Dennis Riesterer, Velco
  • “The instructor was very knowledgeable, able to convey the message to the students so they understood. Hands on problem were similar to real-world problems, good layered track approach didn't intimidate students. Gave students confidence to take a good approach to troubleshooting.”

    Marc Bibeau, Winnipeg Airport Authority
  • “I think the course was very well presented and helped emphasize the use of a meter and how to interpret the readings you get.”

    Mike Funk, LP Peace Valley OSB
  • “I fully enjoyed the course and I would highly rate this course for the rest of my coworkers. The equipment was excellent and there was a lot of troubleshooting areas which were great.”

    Rodney Rice BC Hydro,
  • “This course made me look at the big picture, then find my way to the problem faster by not doing unnecessary testing and checks. Having to write a bubble around the problem area made it easy to reason and test my way through to find the problem quicker and easier.”

    Jeff S., Co-Op Refinery Complex
  • “I thought he did a great job presenting the materials and how to properly and efficiently troubleshoot electrical systems. I think that I can use the information I got to help me diagnose problems I may come across at work. I learnt that a system should be analyzed and a plan made before proceeding...

    Vance Gnyp, CO-OP Refinery Complex
  • “The instructor was knowledgeable on course content. He kept everything in informal and made it fun. Emphasized the process on how to solve problems.”

    Daryl Magerl, TransAlta, TransGas
  • "The course was well presented and the instructor Ed Rideout gave good explanations and answers to the questions asked. He taught us how to look at problems in a different way and showed us other troubleshooting methods."

    Chris Osmond, Suncor
  • “The instructor was knowledgeable about the content of the course, which helps explaining how to dissect and troubleshooting electrical problems and prints. This course is a valuable asset. It's provided knowledge on how to become quicker and more efficient at recognizing the problem in an electrical...

    Jim Ellis, Barrick – Williams Operating Corporation
  • “Good hands on training in a controlled setting. Trains you on an approach to troubleshooting. Proves that the importance of documenting your finding, shows how to divide and conquer the problem. Lots of different troubleshooting problems to work on so there is something for everyone.”

    Russell Penson, Weyerhaeuser
  • "I believe this course will help decrease downtime if we document, analyze and have a plan before we start arc testing."

    Aaron Staudinger, Syncrude Canada
  • “This was a great course; I had no experience on troubleshooting prior to the start of this course. Now I feel comfortable. I'm glad it was available for me and it will greatly help me in the future.”

    Alan MacDonald, Corner Brook Pulp and Paper
  • “I personally enjoyed this course. It helps me a lot when troubleshooting any electrical system. How to break down a circuit and where to pinpoint a problem, it was challenging at times, but that's the valuable part of the course. It really makes you think. The instructor was very informative and knowledgeable...

    Alex Hansen, Syncrude Canada Ltd.
  • “As a maintenance electrician, I think the course was great and should be made mandatory for all journeymen. I will continue to use a consistent systematic approach when troubleshooting. Our instructor was very knowledgeable on the material presented, very patient, and made the course fun and entertaining.”

    Pat Buis, Syncrude
  • “I think that after taking this course, I will become a faster and better trouble-shooter. The instructor was very well informed and came across so that I could understand it easily.”

    Neil Felt, Weyerhaeuser Canada
  • “Very good course. I would recommend to my coworkers if they felt they needed to improve their troubleshooting skills, or develop proper skills. This course will take them to where they would want to be. This course had given me valuable skills and knowledge to make my job as a maintenance electrician...

    Kevin Smerek, Cameco
  • "I think this was a great course. I haven't done a lot of troubleshooting up to this point but certainly feel better prepared to do so now. Joe Kiceniuk is a great instructor and he is very knowledgeable."

    Andrew Sheaves, Suncor
  • “The most useful and helpful electrical course I've ever done with Syncrude. Every electrician should take this course at some point in their career. Makes you think about the problem on a larger scale, then narrow down that your testing area.”

    Graham Pittman, Syncrude Canada Ltd.
  • “ Very effective and efficient way of how to solve a problem…from start to finish”

    Craig Knee, Electrical Maintenance, Newfoundland Power
  • “I thoroughly enjoyed this course. It had lots of hands on exercises, which is the best way to learn. Ed Rideout was very knowledgeable and obviously had a ton of practical experience. Great instructor!”

    Dan Rogers, Newfoundland Power
  • "The contents of this course will be an invaluable asset to me and I would recommend that other technicians also take this course."

    John Taylor, Ontario Power Generation
  • “The course was challenging and effective in teaching the intended skills. As long as one keeps in mind its intent which is to focus on a troubleshooting system rather than the particular equipment, I think anyone would find it an excellent learning experience.”

    Peter Pavich, Weyerhaeuser Canada
  • “The instructor, Terry Yonkheym sure knows his stuff which helps a lot. I think in time I will surely benefit from this course (once I make what I learnt common practice). Class size was perfect and overall experience was good.”

    Daniel Goebel, Argus Machine Co. Ltd.
  • "Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan, it makes troubleshooting the problem easier."

    Martin Fleming, Irving Tissue
  • Although I experience many similar troubleshooting scenarios at work, this course helps develop the proper way. Planning, diagrams and a proper course of action that could help me be more effective in the field. I found the last few days interesting as well as being related to electronic systems, some...

    Dustin Yarosh, Imperial Oil
  • “Had a good time learning about troubleshooting. The instructor was good and answered all of my questions. He showed us how and where to begin troubleshooting so we didn’t have to go through the whole circuit. I would tell anyone to take this course as it was very helpful.”

    Kevin Mason, Syncrude Canada
  • “The instructor explained the material very well; he was very knowledgeable of the equipment, material and software. He was able to break down problems to a level anyone could understand. I noticed improvement day to day in my troubleshooting abilities.”

    Steve Terry, Corner Brook Pulp and Paper
  • "I liked this course as there were good fault/circuit boards to work on. I liked the heater simulator as it related to a lot of what I would do on a regular troubleshooting day. (A lot of propane furnaces, which are similar) Also, the timing circuit was great, a lot of knowledge came out of that one...

    James Churchill, Cameco Corporation
  • "The course did a great job in teaching me how to approach troubleshooting a piece of equipment that I'm not familiar with. It taught techniques and provided lots of practical and hands-on practice using those techniques. The classroom exercises were all very different from each other and all were similar...

    Myron Janzen, Agrium
  • “This course helps to show how to focus on the problem and how to narrow down where in your circuit the fault is. The instructor was helpful in showing how to prove you have located the fault through testing. This will be helpful in my work on board HMC ships and submarines.”

    Liam Muldoon, Department of National Defense
  • "Course is hard for the first coupe of days, but in the middle of the course it starts to get easy or better. I have learnt lots and will take it to my work place. The instructor, Joe Kiceniuk is very good, easy going and very smart. I had fun, thanks for the course Canada Training Group."

    Jeff Ferns, TransCanada Pipelines
  • “The course was well thought out, had good equipment, good pace, and relevant training material. The instructor was friendly and relatable, good instruction, good at presenting ideas in different ways to help with understanding.”

    Justin Power, BC Hydro
  • “This was a very good course that I will recommend to other electricians that I work with. The instructor was very personable and knowledgeable. This course helped me to analyze and understand circuits that I will come across without seeing them beforehand.”

    Aaron Belanger, Syncrude Canada Ltd.
  • "This is an excellent course. I learned a lot of valuable information, especially regarding the application of thinking and learning patterns. Draw out your problem area and focus on the underlying issue."

    Steven Crane, Substation Electrician, Newfoundland Power
  • "This is the first time I have been trained in a step by step approach to troubleshooting. I feel, this will make future troubleshooting and breakdown issues in the future a lot safer and problem solving a lot easier. Increased production, increased safety means...WIN, WIN!!"

    Eugene Comeau, David Bell Mine
  • "I liked this class a lot. I liked the use of the different boards and how hands on the class was. The instructor, Joe Kiceniuk was very knowledgeable and clear on his points."

    Matt Hawkins, Velco
  • “This course was very beneficial in helping you to think about how to breakdown problems to reduce troubleshooting time. The idea of documenting everything so that others can pick up where you left off will help with cross shift issues.”

    Darcy Orthner, Cameco
  • "This course was very informative and interesting. Good information which is reinforced by the hands on practice provided."

    Dean Burant, Ontario Power Generation
  • HATCES “I would recommend this course for anyone who was looking to upgrade or start on their troubleshooting knowledge. The structured system taught is a very helpful tool to help pinpoint the problem efficiently. The instructor is very knowledgeable and will help you along without pointing out the...

    Nevin Edmundson, Winnipeg Airport Authority
  • “Course was very good, definitely gave me another way to troubleshoot problems and make sure I document everything. Had very good examples and hands on was awesome, better than looking at a Power Point all day.”

    Scott Purcell, TransGas
  • “The information was good. There was lots of hands on, which was excellent. The instructor kept things moving at a good pace. He was knowledgeable about aspects of the course material. The equipment used worked well with the troubleshooting objective. Definitely learnt something.”

    Bruce Bell, Winnipeg Airport Authority
  • “Very fun course with a wide variety of equipment. Good practice for troubleshooting, unfamiliar equipment also good practice for using your logic for solving unknown electrical problems. The instructor was very helpful and made the course very interesting.” Roch Lavergne, Norbord

    Roch Lavergne, Norbord
  • “I think that most of the materials presented were a great exercise in practicing trouble shooting skills.”

    Derek Deuling, LP Peace Valley OSB
  • “This course is the best I've ever done. Lots of hands-on which is the best and fastest way to learn. This course is making me feel more comfortable in troubleshooting; the instructor was a great teacher and a nice person.”

    Darren Buckle, Corner Brook Pulp and Paper
  • This course was definitely beneficial to me. It opened my eyes on how to look at a circuit differently and use less steps to identify a problem. This training proved the importance of recording ALL information gathered about a problem, at the same time also knowing how the circuits should operate under...

    Brandon Sacrey, Nabors Drilling
  • “The course demonstrated the importance of taking notes, which became apparent to prevent yourself from going in circles and checking equipment previously checked. Splitting the circuits into sections is something I will take away from the course and use extensively in the future. I view this as a...

    Matt Goyer, Skookumchuck Pulp Group
  • “The instructor Ed Rideout, presented the course content in a clear efficient manner. New troubleshooting techniques were well presented and received. By the end of the course I had noticed overall improvement in circuit troubleshooting ability.”

    Brent Green, Newfoundland Power
  • "The hands on work was well organized and the computer word was a nice change from the norm, both of which made you think. This is a must have course for technologists."

    Jason Dalton, Substation Electrician, Newfoundland Power
  • “The instructor has lots of experience and demonstrated the information very well. I will make use of the information presented. Great course.”

    Byron Olsen, Olsen Audio
  • I would recommend this training to others, another tool to add to the kit. The instructor, Ed Rideout was easy going and helpful. I also liked the....no question is a stupid question.

    Geof Ansell, Suncor Energy
  • “This course teaches you about mental state and how it affects your attitude when trying to troubleshoot. It plays an important role in analytical thinking that not many people would realize on their own. I would recommend this course/instructor to not only electricians, but millwrights, mechanics...

    Curtis Walch, Graymont
  • “I was very happy with the course. I learned a lot. My troubleshooting skills have improved more than what I was expecting. The teacher was awesome and very knowledgeable.”

    Michael Downing, Syncrude Canada Ltd.
  • "The best off-site training I have been to..."

    Lee Morsette, Boeing
  • “I thought the course was very well done. I liked the hands-on approach. The instructor was very knowledgeable. I would recommend to coworkers. We work on generator systems, kitchen equipment, industrial, overhead crane VFD’s, HVAC Systems on the base, overhead doors, fire pump diesel and electric.”

    Jeff Bird, Department of National Defense
  • “Very good to think of troubleshooting in a more effective manner and safer to record results and findings for information sharing’s and recording. WebCAT will send all people to course in electrical field.”

    Tom Rustige, Syncrude Canada Ltd.
  • Excellent course, Joe Kiceniuk did a great job presenting the material. This was a very good refresher for those of us who have experience troubleshooting electrical/electronics and excellent foundation for those us who did not.

    Rick Farrington, Velco
  • "Great instruction, I learnt a lot of troubleshooting skills. It was a very informative course!!"

    Brian Weir, Suncor
  • "This course was fun and challenging at the same time. Instruction was clear, done in a comfortable environment."

    Vanessa Baker, Suncor
  • “This course helps to improve troubleshooting skills by starting with the basics. Shows the importance of documentation for helping you and your coworkers. By planning your testing, you will be more efficient. Course was thorough and well instructed. The instructor made sure everyone was at the same...

    David Brown, Barrick – Williams Operating Corporation
  • "This course was excellent overall. The equipment and tools provided were excellent. The instructor Ed Rideout, was clear and made you feel comfortable with the material."

    Tyler Romanchuk, Suncor Energy
  • I enjoyed the course. It refreshed things that I have not had to troubleshoot in a long time. I will recommend this course to everyone in my shop. Thanks for the knowledge Joe Kiceniuk.

    Scott Felton, SaskPower
  • "Joe Kicenuik left lots of time to review all the classroom material. He was very helpful in answering any questions and was effective in explaining what troubleshooting techniques work best for each particular problem. This course will improve your way of approaching future problems in your job field."

    Colwyn Meredith, Suncor
  • “I found this course to be very precise and to the point, teaching an effective and expedient means to troubleshoot a system that is more or less universal. I found the method this course taught to even be effective on systems I was not familiar with; using this method I was able to successfully troubleshoot...

    T.W. Garvey, Department of National Defence
  • I found that the course was good and it made me think about narrowing down the problem and planning it out before starting my troubleshooting. I liked the fact it was a small class ad it was easier to get help if you needed it.

    Blaine Romanovich, Imperial Oil
  • "The instructor, Terry Yonkheym was very knowledgeable and came across well wth his presentation. He was very good at explaining the problems encountered and what to look for. Also, explained this course was about "how" to troubleshoot with the 5 step system. This technique should help to figure out...

    Rob Lefebvre, Agrium
  • “The course was useful in the sense that it teaches the importance of finding your starting point and staying calm while troubleshooting. The course would be best suited for apprentices, journeymen with little or no troubleshooting experience. There are lessons to be taken from it and about the mental...

    Tristan R, LP Peace Valley OSB
  • “I found that I should be able to find faults much, much faster now. Thank you tremendously.”

    G. Armstead, Co-Op Refinery Complex
  • “Everything was great; this course will help me very much to troubleshoot better.”

    Kent Pilon, City of Ottawa
  • “This course was very informative and makes you think outside the box. It was challenging troubleshooting. The instructor was knowledgeable and showed you safe troubleshooting techniques. It was a positive atmosphere, effective meter placement, reduced troubleshooting times, visual troubleshooting...

    Taylor Angers, Barrick – Williams Operating Corporation
  • "The course was effective at teaching the importance of proper documentation of problems and how to narrow down a problem area."

    Mike Gallant, Irving Tissue
  • “The course was an extremely valuable tool to any electrician. Experienced troubleshooters can refine existing skills and less-experienced will gain knowledge that isn't the overly obvious unless taught.”

    Mason Richard, Syncrude Canada Ltd.
  • “My troubleshooting skills are better after finding a method to break apart electrical problems. This course shows you efficient ways to analyze information and plan tests.”

    Landon Walker, CO-OP Refinery Complex
  • “This course and the instructor were both exceptional and I highly recommend this course to anyone in the electrical trade.”

    Travis Cluett, Syncrude Canada Ltd.
  • "This course was good and definitely changed my thought process. The hands on/practical portion I found to be the most effective. The computer programs were also very effective."

    Jeff Henderson, Pengrowth Energy Corp.
  • “Enforced the importance of good documentation, know what to expect from meter readings before the readings, understanding the problem, get all the available info, if stuck on a problem, take a short break.”

    Tom Fischer, Weyerhaeuser Canada
  • "This is a great course. I learnt lots about how to organize and prepare for troubleshooting. Well worth attending."

    Steven Gordon, Suncor
  • “I really enjoyed my practical class. Thank you for sharing your expertise, I hopefully will be able to implement it further into the field. Thanks.”

    Sergei Martynenko, Winnipeg Airport Authority
  • “ I enjoyed it. It was very mixed. You were not overdoing just one aspect but always covering something new. I like the troubleshooting tools…thinking, observing, analysis, then test!”

    Wade Harrogate, Maintenance Supervisor, Molson Breweries
  • "Terry Yonkheym was very patient with our lack of technical "expertise". This was a good course to show us methods to practice in future activities to analyze and plan a method to put into practice."

    Scott Cooke, Agrium
  • “Very knowledgeable instructor with a good attitude explains the hazard material thoroughly. The course teaches you an analytical approach for problem solving that can be applied basically to everything in life, recommended to everyone.”

    Felix Kirsher, City of Ottawa
  • “Interesting course, I enjoyed it.”

    J. Kezema, Weyerhaeuser
  • "This course will pay for itself by the time I repair my first piece of equipment. Ed Rideout is an excellent instructor with a lot of actual hands on experience. Top guy, top course. Material was clear and relevant."

    Joe Van Niekerk, Suncor
Day 1
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 2
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 3
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 4
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 5
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
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