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This five-day program is designed for electrical troubleshooters and is guaranteed to improve their troubleshooting processes and significantly reduce downtime costs.

This system was developed by a team of Master Troubleshooters and then honed over twenty years of continuous improvement. During this time hundreds of programs were taught to several thousand participants with constant feedback and refinement. Participants spend 90% of their time troubleshooting realistic faults utilizing both hardwired and software simulators under the guidance of a Master Troubleshooter.

Based on Canada Training Group's proprietary Analytical Electrical Troubleshooting TM methodology, this program is flexible enough to develop strong processes in younger troubleshooters and still challenge experienced troubleshooters to fine-tune their skills.

Our experience shows that we can improve the skills of experienced troubleshooters 25%, 200-300% in others and immeasurably for some. This translates into major reductions in unplanned downtime.

A major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.

Any troubleshooter determined to improve their game will be able to apply our Analytical Electrical Troubleshooting TM methodology to electrical and other systems, collectively saving hundreds of thousands of dollars of downtime during the career of the successful participant.

Our instructors have 30-40 years of electrical troubleshooting experience, including 15-20 years as troubleshooting instructors, and work closely with each participant to advise them on how to improve every aspect of their troubleshooting skills.









Hi, Dave Smith here, President of Canada Training Group and one of the instructor/developers of

“How to Analytically Troubleshoot Complex Electrical Systems”

I am writing to tell you about this amazing course.

Not amazing because I helped develop or teach it but because we wanted significant, measurable and provable results and our students achieve that in every course. In 2000, myself and the other instructors, set ourselves the goal to redesign an electrical troubleshooting course, with 30 years of successful history, into an analytical thinking and deductive reasoning course whereby the successful graduates would have the skills to solve problems, whether they were electrical or whatever, on any kind of system, whether the students had ever seen it or not. Huge challenge but we have nailed it.

I know you get a lot of information about courses but I guarantee you won't regret taking eight minutes to learn how we do this. HATCES is a five day analytical thinking and deductive reasoning course that significantly improves the troubleshooting speed, accuracy, and confidence of electrical troubleshooters.

Bob Skinner, a senior refinery electrician for 32 years, had this to say: “What used to take me days will now take me hours; what used to take me hours will now take me minutes.”

This system was developed by a team of Master Troubleshooters and then honed over thirty years of continuous improvement. During this time hundreds of programs were taught to several thousand participants with constant feedback and refinement. Participants spend 90% of their time troubleshooting realistic faults utilizing both hardwired and software simulators under the guidance of a Master Troubleshooter providing a program flexible enough to develop strong processes in younger troubleshooters and yet still challenge experienced troubleshooters to fine-tune their skills.

Our experience shows that we can improve the skills of experienced troubleshooters 25-50%, 100-200% in others and immeasurably for some. This translates into major reductions in your unplanned downtime.

John Power of Newfoundland Power evaluated HATCES and this was what he told his manager:

“The troubleshooting course that I recently completed will benefit me greatly. The techniques I learned during the week were very helpful and as a bonus my confidence level has improved as well. I highly recommend that we move forward with bringing this to other people in our department.”

His co-worker, Ray Bartlett also evaluated HATCES and had the same advice to their management about HATCES:

“I just completed the troubleshooting course and it was excellent. It gave me some good troubleshooting tools to use in my job. I learned to approach a problem from different ways to come to a solution. I think all my co-workers should be given the same course.”

Ray Bartlett

John and Ray were members of a select team of senior troubleshooters from Newfoundland Power chosen to critically evaluate HATCES.

The team's response was unanimous and overwhelming for choosing HATCES as the troubleshooting standard for their power company.

We have now completed several rounds of HATCES training for Newfoundland Power’s E&I troubleshooters.

Detailed entrance, exit and project measurements proved conclusively that the skills of their troubleshooters improved up to 300% meaning massive reductions in unplanned downtime.

As you can imagine, these increases in troubleshooting speed and accuracy will make a huge impact on their production outages and lost revenues.

If your troubleshooters are troubleshooting regularly, and your downtime costs you significant money, then this training course will pay for itself in no time. Many students claim that return on investment will be less than 1 month.

We have spent years developing and evolving this course. HATCES is the end result of extensive international research and is a distillation of the best concepts from dozens of troubleshooting methods and mental processes. What other courses lack, but is the entire foundation of HATCES, is the teaching of deductive reasoning and analytical thinking skills.

I have been a member of Mensa since 1984. Mensa is an international high IQ organization and you need to test in the top 2% of the population to belong. These people are not brilliant or geniuses but they do have high speed processors. As a member you are continuously exposed to excellent thinking processes and the working of the human mind. I am keenly interested in this, both from a safety perspective and from a troubleshooting perspective. We have evaluated and trained thousands of troubleshooters and we are always looking at how their minds work and teaching them how to use their minds more effectively in any situation.

We regularly find experienced troubleshooters who are effective and poor at the same time. Effective because they can eventually find problems but poor because it takes so much longer than it should unless they have seen the problem before.

Where these people, and their methods, fall down is when they are presented with something they have never experienced. When we watch these troubleshooters in slow motion on an unfamiliar problem we see that more than half of their testing is wasted because they do not use a logical, analytical, planned approach. Hours, and sometimes days, drag on before faults are found.

A common complaint a manager hears is “I can’t fix it; I haven’t been trained on it.” As it is not possible to train everyone on every machine, we improve the speed and accuracy of even the best of troubleshooters on any machine or system by teaching them deductive reasoning and developing analytical thinking skills they can apply to any situation.

Additionally, our experience, supported by our research and observations, has shown that even the best troubleshooters make expensive mistakes. An example is the smelter foreman called in at 2 a.m. because a 125 ton overhead travelling crane was down and the two night shift journeymen could not find the problem after several hours of consternation. The foreman was understandably choked when he discovered the clue that had been missed.

Another example is the grinding line that was down for 5 hours in the mill of an open pit mine. Troubleshooter #1 was at the scene when troubleshooter #2 arrived and asked, “Did you check the resets?” T/S #1 said “Yes”, forgetting that on that system there was another set of resets. T/S #2 assumed T/S #1 was referring to all of the resets, never inquired further and proceeded to help with the troubleshooting. 5 hours later, a third troubleshooter checked the second resets and found them open. The lost profit from that was enormous, well over $300,000.00.

Both of these happened to typical experienced journeymen; they had years of experience troubleshooting but had never been taught to think and to reason, analytically and deductively.

In HATCES we train your troubleshooters so that mistakes like these should never happen again. We give them tools and methods that prevent them from overlooking basic items, clear up bewilderment and give them a clear path to solving complex problems.

HATCES is not just designed to make your people better troubleshooters but to improve all of their analytical thinking processes and to make cognition over-rule the emotions at play during troubleshooting.

We will teach your troubleshooters logic, analysis and systems thinking to solve failures and problems in any type of system, the same kind of thinking taught in engineering schools.

A major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.

Many actual industry examples of troubleshooting mistakes are used to illustrate the importance of using these skills properly.

They will learn these skills and more, and then they will hone them razor sharp on 4 progressively more complex hardwired simulators, 18 software simulators, 5 instructor-led case studies and a number of paper based projects.

Your troubleshooters will be amazed at their results because their results will be amazing!

Psychologist Mihaly Csikszentmihalyi of the University of Chicago pioneered a concept he called “Flow”. He defines flow as a mental state of operation in which the person is fully immersed in what he or she is doing, characterized by a feeling of energized focus, full involvement, and success in the process of the activity. In his research he worked with athletes, artists, musicians, surgeons and others to determine what they were feeling at those moments of peak unconscious maximum achievement.

Musicians for decades have referred to this as being “in the groove”; others call it being “on a roll”, or “batting a 1000.”

Whatever you call it, your mental and physical processes are operating seamlessly, cohesively and very successfully.

In Dean’s video clip, this is his spontaneous reaction to experiencing “Flow” while troubleshooting.

In our HATCES research we have reviewed the studies done with sophisticated brain scanners called Functional Magnetic Resonance Imaging machines. These show blood flow to specific parts of the brain during particular tasks as evidenced in these pictures:

For instance, we know that one critical aspect of troubleshooting involves sequential decision-making and neuro-scientists know that the neural pathways controlling these processes involve areas of the brain such as the ventral medial prefrontal cortex and the anterior cingulate cortex.

When a person is “in flow”, “in the groove”, “on a roll”, “batting a 1000”, etc. the proper areas of the brain have to be engaged to begin learning the skill and then they have to be engaged and re-engaged time after time until the person has mastered or begun to master the skill.

Developing Troubleshooting Mastery is just one thing your troubleshooters will gain from HATCES.

Remember, we are not just interested in teaching your troubleshooters how to fix a circuit or system; we want them to be able to fix any circuit or system, whether it is electrical, mechanical, electro-mechanical, electronic, robotic or whatever.

We researched the mental processes used to solve technical problems and created projects and systems to engage these.

Then we built this course to give your troubleshooters these mental processes that can be successfully applied to any problem. In a recent course for one of the world’s largest mines, two mechanics participated in the course. They are responsible for troubleshooting on the 400 ton ore trucks. At the end of the course they told our instructor their change in thinking skills was going to “seriously help our mechanical troubleshooting.”

With the use of over $ 50,000.00 worth of electrical, electronic and computer simulators we create problems that require troubleshooters to engage the parts of their brains that are used during ALL troubleshooting situations. To drill this into your troubleshooters we provide them with over 200 real life problems and as they gain mastery they slowly and then quickly increase their speed and accuracy.

HATCES is designed as a highly structured learning experience that commits 90% of class time to personal hands-on skill development under the mentorship of master troubleshooters.

Just like a golf pro reviewing your grip, we start right at the basics to make sure nothing is missed and then we guide them through an escalating series of increasingly complex problems. At critical milestones, we give your troubleshooters innovative tools and concepts that significantly accelerate their troubleshooting speed and accuracy, resulting in huge gains in their confidence to solve complex industrial problems correctly in record time!

Perhaps your troubleshooters won't become 3 times better but can you imagine them:

Being twice as fast with their troubleshooting speed and accuracy?

Having the analytical tools to be able to tackle and solve any problem?

Having total confidence in their troubleshooting ability?

How much more valuable would they be to your organization?!

Your investment to improve their skills will be quickly repaid; most of our clients report that this investment is returned within months; in fact,

Max Hutchcraft, Utilities Superintendent with Abitibi, stated that their payback was within weeks!

Your payback will depend on the hours per week your troubleshooters are troubleshooting and your cost of downtime. If you have high downtime costs and regular troubleshooting you will have a very quick return. Or perhaps you are in a health care facility and lives are at risk or in an entertainment venue and you have thousands of frustrated fans wanting it fixed right and fixed now.

No matter what industry you are in, HATCES teaches the concepts and skills to solve problems anywhere on anything.

This is why HATCES will be a great opportunity for you and why I wanted to let you know about this course.

If you have any other questions, call 1-800-661-1663, ask for me and I will answer all of them.

Thanks for your time; we love doing this.



Sincerely





Canada Training Group

Training superior troubleshooters since 1980

Any troubleshooter determined to improve their game will be able to apply HATCES to your electrical and other systems, collectively saving you hundreds of thousands of dollars of downtime during the career of the successful participant.

Who should attend: Electricians, Instrumentation Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical systems.

You will be able to: Significantly reduce electrical equipment downtime by rigourously applying our proprietary troubleshooting process

Next How To Analytically Troubleshoot Complex Electrical Systems with Deductive Reasoning Courses
December 10 – 14, 2018 Saskatoon, SK OR18065 $2799.00 + Tax Per Attendee Register
January 14 – 18, 2019 Edmonton, AB OR19001 $2799.00 + Tax Per Attendee Register
February 11 – 15, 2019 Trenton, ON OR19002 $2799.00 + Tax Per Attendee Register
March 25 – 29, 2019 Richmond, BC OR19003 $2799.00 + Tax Per Attendee Register
April 8 – 12, 2019 Dartmouth, NS OR19004 $2799.00 + Tax Per Attendee Register
May 13 – 17, 2019 Winnipeg, MB OR19005 $2799.00 + Tax Per Attendee Register
June 17 – 21, 2019 Calgary, AB OR19006 $2799.00 + Tax Per Attendee Register
August 19 – 23, 2019 Sarnia, ON OR19007 $2799.00 + Tax Per Attendee Register
September 9 – 13, 2019 Edmonton, AB OR19008 $2799.00 + Tax Per Attendee Register
October 21 – 25, 2019 Oromocto, NB OR19009 $2799.00 + Tax Per Attendee Register
View schedule
  • Vance Gnyp, CO-OP Refinery Complex
    “I thought he did a great job presenting the materials and how to properly and efficiently troubleshoot electrical systems. I think that I can use the information I got to help me diagnose problems I may come across at work. I learnt that a system should be analyzed and a plan made before proceeding...
  • Drew Cameron, City of Ottawa.
    “Very good training, very much like back to the trade school. Best training I have been on in a long time. It really helped with logical process for troubleshooting. Example, more analysis less testing.”
  • Jim King, Electrician, Williams Operating Corp
    “ Excellent, an invaluable troubleshooting tool.”
  • Ron Barrett, Otis
    “I learnt more than I thought I would have learnt. I’ve learned that having more information and being organized is the key to the problem solving. Having a place to start is better than staring at the wall. The instructor was informative and explained things so I could understand them. Definitely...
  • Kent Strong, Syncrude Canada Ltd.
    “The instructor was very knowledgeable and well prepared. He used real time examples to illustrate points. He kept the flow going not allowing us to get side tracked from our goals. Each day started with a review and reinforced course objectives. A great course, highly recommend it.”

Course topics

I. TROUBLESHOOT USING AN ANALYTICAL PROCEDURE

Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.

II. PREPARE TO TROUBLESHOOT

Objective: Develop preparatory skills.

III. ANALYZE THE FAULTED SYSTEM

Objective: Use a systematic process to localize the problem.

View all topics

I. TROUBLESHOOT USING AN ANALYTICAL PROCEDURE

Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.

  • Describe Analytical Thinking
  • Apply Convergent Thinking Skills
  • Apply Divergent Thinking Skills
  • Apply Deductive Reasoning Skills
  • Apply Inductive Reasoning Skills
  • Develop an Analytical Troubleshooting Procedure
  • Develop an Analytical Electrical Troubleshooting Procedure

II. PREPARE TO TROUBLESHOOT

Objective: Develop preparatory skills.

  • Gather Data
  • Make Factual Observations
  • Select Troubleshooting Tools

III. ANALYZE THE FAULTED SYSTEM

Objective: Use a systematic process to localize the problem.

  • Deduce Fault Type
  • Deduce Location

IV. PLAN YOUR TROUBLESHOOTING APPROACH

Objective: Use both empirical and inferred data to plan your steps.

  • Evaluate Hazards
  • Select Starting Point
  • Plan Minimum Troubleshooting Steps
  • Deduce Test Results

V. TROUBLESHOOT THE SYSTEM

Objective: Apply a non-redundant series of tests supported with documentation of the process.

  • Control Hazards
  • Conduct Tests
  • Record Tests and Results

VI. INTERPRET DATA

Objective: Utilize results of troubleshooting to both fix the current problem but to also deduce root cause.

  • Evaluate Test Results
  • Adjust Troubleshooting Approach
  • Identify Cause of Failure

VII. TROUBLESHOOT DC SYSTEM PROBLEMS

Objective: Apply analytical electrical troubleshooting procedure to dc circuits.

  • Open Circuits
  • Short Circuits
  • Voltage Drops
  • Grounded Circuits
  • Crossed Circuits

VIII. TROUBLESHOOT SINGLE PHASE SYSTEM PROBLEMS

Objective: Apply analytical electrical troubleshooting procedure to single-phase circuits.

  • Open Circuits
  • Short Circuits
  • Grounded Circuits
  • Crossed Circuits

IX. TROUBLESHOOT THREE PHASE MOTOR CIRCUIT PROBLEMS

Objective: Apply analytical electrical troubleshooting procedure to three-phase motor circuits.

  • Open Circuits
  • Short Circuits
  • Grounded Circuits
  • Crossed Circuits

X. TROUBLESHOOT ELECTRICAL CONTROL SYSTEM PROBLEMS

Objective: Apply analytical electrical troubleshooting procedure to electrical control circuits.

  • Open Circuits
  • Short Circuits
  • Grounded Circuits
  • Crossed Circuits

XI. TROUBLESHOOT UNKNOWN SYSTEM PROBLEMS

Objective: Apply analytical electrical troubleshooting procedure to unknown systems

  • What is Known
  • What is Unknown
  • Applying the Process

XII. CONCLUSION

Objective: Conclude course and evaluate troubleshooting skill progression in both speed and accuracy.

  • Evaluation of Learned Skills
  • Review of Course Goals

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Next How To Analytically Troubleshoot Complex Electrical Systems with Deductive Reasoning Courses

Date City & prov Venue Code
December 10 – 14, 2018 Saskatoon, SK Saskatoon Ramada Hotel OR18065 Register
January 14 – 18, 2019 Edmonton, AB Accutech Rentals Ltd. OR19001 Register
February 11 – 15, 2019 Trenton, ON Ramada Trenton OR19002 Register
March 25 – 29, 2019 Richmond, BC Holiday Inn Vancouver Airport OR19003 Register
April 8 – 12, 2019 Dartmouth, NS Hampton Inn & Suites OR19004 Register
May 13 – 17, 2019 Winnipeg, MB Four Points by Sheraton Winnipeg International Airport OR19005 Register
June 17 – 21, 2019 Calgary, AB Executive Royal Hotel - North Calgary OR19006 Register
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  • Joe Kiceniuk

    Years of Experience
    50

    Joe Kiceniuk was educated at University of Alberta and University of British Columbia and has technical training in electronics with over 40 years experience in electronic circuit construction, troubleshooting and service. Joe has a working knowledge of multiple programming languages and extensive experience with quality control in analytical systems. He has designed and built equipment and is the...

     
    • Kevin Boyle, Agrium
      Instructor was knowledgeable and experienced which was beneficial to relating real world applications. Instructor’s character was good to work with.
    • Andrew Sheaves, Suncor
      “I think it was a great course. I haven’t done a lot of troubleshooting up to this point but certainly feel better prepared to do so now. Joe Kiceniuk is a great instructor and very knowledgeable.”
    • Rick Farrington, Velco
      “Excellent course, Joe Kiceniuk did a great job presenting the material. This was a very good refresher for those of us who have experience troubleshooting electrical/electronics and excellent foundation for those us who did not.”
    See Joe Kiceniuk CV
  • Dave Neal

    Years of Experience
    45

    With 33 years of on the job experience at Hydro One, doing consulting work for McGregor Allsop, Trow Engineering Consultants and Dillion and Associates, Dave has acquired extensive knowledge of electrical equipment, installations and legislative requirements. While with Hydro One, Dave was involved with many projects including: - Held the lead role in the implementation of the new Training Development...

    • Craig Jeanveau, York Energy Centre
      “Dave was professional, knowledgeable and kept us engaged. Great course content and videos. Breaks were perfectly scheduled and the hands-on training was valuable because Dave's experience.”
    • Darrel Holland, Quesnel Plywood
      “Dave Neal was a very knowledgeable instructor; his years of experience and personal experience provided a credible instructor. He was very approachable and willing to share his wealth of knowledge.”
    • John Slaney, Kiewit Energy Canada Corp.
      “Dave brought a lot of experience with him to the course. He was very knowledgeable and answered all questions. Dave Neal was a great instructor.”
    See Dave Neal CV
  • Edward Rideout

    Years of Experience
    49

    Ed Rideout has been involved with the electrical field in many ways for nearly 35 years. His electrical experience started when he was just out of vocational school and was hired as the sole electrician at a local fish plant in charge of six fishing trawlers, a power house and a fish plant facility. In 1975 Ed went on to work with Nova Scotia Power, first as an apprentice electrician in a generating...

    • Joseph (Greg) Roland, Saipem Canada
      "I found the instructor; Ed Rideout to be very well versed in what he is striving to teach us. He is open and straight forward to questions asked and makes me feel "at ease" when asking them. He obviously knows this course and his electrical business."
    • Hein de Jager, Suncor
      "Ed Rideout was friendly and a very knowledgeable instructor. He kept the course interesting and makes your head work hard."
    • Stephen Ramkhelawan, Saipem Canada
      "Mr. Ed Rideout was very interesting to listen to and his work experiences certainly helped me understand his material and topics presented. I would be more than happy and interested to attend another one of his seminars. Mr. Rideout is very knowledgeable and presented information in a very well planned...
    See Edward Rideout CV
  • Terry Yonkheym

    Years of Experience
    56

    Terry Yonkheym brings over 28 years experience in training and practical electrical maintenance to Canada Training Group's electrical, safety and high voltage programs. Terry's extensive service record for Ontario Hydro began as a Power Maintenance Electrician Apprentice, progressing through attaining the Inter-Provincial Construction and Maintenance Electrician's license, Journeyperson status and...

    • Brayden Yundt, Inter Pipeline Fund
      “Terry was very professional in his presentation and was able to provide a good amount of insight from his own work experience and situations he has encountered through other courses and students.”
    • Steven Crane, Substation Electrician, Newfoundland Power
      "Very informative about troubleshooting, I learned a great deal from him"
    • Doug de la Nuez, Ridley Terminals Inc.
      “Very informative course. Just the right about of fear instilled. Terry is a very good instructor who explains clearly, consciously. He is interested in the material and as a result he is enthusiastic and genuinely interested in you learning the material. Very good course and well taught. Thanks.”
    See Terry Yonkheym CV
  • “Everything was great; this course will help me very much to troubleshoot better.”

    Kent Pilon, City of Ottawa
  • "I have gained the confidence in analyzing and learning how to find a problem, by not getting my mind stuck in one spot. Just that alone has already made me better at my trade. The amount I have learned during this course would have satisfied me by the end of the second day. So, having a full five days...

    Chris Bodnariuk, Tembec Industries
  • This course was definitely beneficial to me. It opened my eyes on how to look at a circuit differently and use less steps to identify a problem. This training proved the importance of recording ALL information gathered about a problem, at the same time also knowing how the circuits should operate under...

    Brandon Sacrey, Nabors Drilling
  • "The instructor, Terry Yonkheym was very knowledgeable and came across well wth his presentation. He was very good at explaining the problems encountered and what to look for. Also, explained this course was about "how" to troubleshoot with the 5 step system. This technique should help to figure out...

    Rob Lefebvre, Agrium
  • “This course is the best I've ever done. Lots of hands-on which is the best and fastest way to learn. This course is making me feel more comfortable in troubleshooting; the instructor was a great teacher and a nice person.”

    Darren Buckle, Corner Brook Pulp and Paper
  • “This course was very beneficial in helping you to think about how to breakdown problems to reduce troubleshooting time. The idea of documenting everything so that others can pick up where you left off will help with cross shift issues.”

    Darcy Orthner, Cameco
  • “I was very happy with the course. I learned a lot. My troubleshooting skills have improved more than what I was expecting. The teacher was awesome and very knowledgeable.”

    Michael Downing, Syncrude Canada Ltd.
  • “I thought he did a great job presenting the materials and how to properly and efficiently troubleshoot electrical systems. I think that I can use the information I got to help me diagnose problems I may come across at work. I learnt that a system should be analyzed and a plan made before proceeding...

    Vance Gnyp, CO-OP Refinery Complex
  • “Instructor was very knowledgeable and the course was great. The course was very hands on which made it easier to learn.”

    Blake Martel, City of Ottawa
  • “This was a great course; I had no experience on troubleshooting prior to the start of this course. Now I feel comfortable. I'm glad it was available for me and it will greatly help me in the future.”

    Alan MacDonald, Corner Brook Pulp and Paper
  • “This was an excellent course with a great layout of the material. It starts with a learning process of systematically breaking down the circuits to narrow down the focus area. By doing this, you have a smaller focus area and less testing, making you more efficient. Also learning the importance of...

    Rich Norman, Syncrude Canada
  • “Course was very good, definitely gave me another way to troubleshoot problems and make sure I document everything. Had very good examples and hands on was awesome, better than looking at a Power Point all day.”

    Scott Purcell, TransGas
  • “I found this instructor to be very knowledgeable and engaging. He presented the course material in an organized manner, making it easy to follow. The concepts presented will be of great benefit to troubleshooting. I would recommend this course and instructor.”

    Bruce Starkes, Barrick - Williams Operating Corporation
  • I would recommend this training to others, another tool to add to the kit. The instructor, Ed Rideout was easy going and helpful. I also liked the....no question is a stupid question.

    Geof Ansell, Suncor Energy
  • "The course was good, we were shown a different way to approach problems. The instructor, Terry Yonkheym was easy to understand and follow."

    Quentin Attwater, Agrium
  • “This was a really good course and instructor(Ed Rideout). I found great improvement in troubleshooting procedures and documentation. It also reduced number of steps to find faults by 50% to 75% (more efficient). I recognized different ways to troubleshoot (both open circuits and short circuits). I...

    Tony Cranford, Newfoundland Power
  • HATCES “I would recommend this course for anyone who was looking to upgrade or start on their troubleshooting knowledge. The structured system taught is a very helpful tool to help pinpoint the problem efficiently. The instructor is very knowledgeable and will help you along without pointing out the...

    Nevin Edmundson, Winnipeg Airport Authority
  • "I liked this course as there were good fault/circuit boards to work on. I liked the heater simulator as it related to a lot of what I would do on a regular troubleshooting day. (A lot of propane furnaces, which are similar) Also, the timing circuit was great, a lot of knowledge came out of that one...

    James Churchill, Cameco Corporation
  • "Great instruction, I learnt a lot of troubleshooting skills. It was a very informative course!!"

    Brian Weir, Suncor
  • “The course was challenging and effective in teaching the intended skills. As long as one keeps in mind its intent which is to focus on a troubleshooting system rather than the particular equipment, I think anyone would find it an excellent learning experience.”

    Peter Pavich, Weyerhaeuser Canada
  • The course was effective at teaching the importance of proper documentation of problems and how to narrow down a problem area.

    Mike Gallant, Irving Tissue
  • “This course was a great eye opener on how planning before troubleshooting, will save you a lot of pain and time. As anew worker to the industrial workplace it is a great way to boost my troubleshooting skills. The instructor was great and made sure we all got the points before we moved on and gave...

    Robbie Bath, Corner Brook Pulp and Paper
  • "This course will pay for itself the first time a critical motor is down. If it saves one hour of downtime that is $100,000.00"

    Patrick Kachur, Electrician, Syncrude Canada
  • "Excellent course and knowledgeable instructor. Relaxed learning pace with no limits on fault findings. The test equipment and labs were easily understood and were easy to operate. Documentation provided was clear and accurate. It changed my process for fault findings."

    Dave McIntyre, Ontario Power Generation
  • “The course was very helpful in developing a better technique to approach troubleshooting faults, thinking more about the test you are going to perform. I would recommend this course.”

    Jake Couture, Syncrude
  • “The course was an extremely valuable tool to any electrician. Experienced troubleshooters can refine existing skills and less-experienced will gain knowledge that isn't the overly obvious unless taught.”

    Mason Richard, Syncrude Canada Ltd.
  • “My troubleshooting skills are better after finding a method to break apart electrical problems. This course shows you efficient ways to analyze information and plan tests.”

    Landon Walker, CO-OP Refinery Complex
  • “This course made me look at the big picture, then find my way to the problem faster by not doing unnecessary testing and checks. Having to write a bubble around the problem area made it easy to reason and test my way through to find the problem quicker and easier.”

    Jeff S., Co-Op Refinery Complex
  • “ Very effective and efficient way of how to solve a problem…from start to finish”

    Craig Knee, Electrical Maintenance, Newfoundland Power
  • “The instructor let us know the focus of the course and really showed us the method which we were to follow. Easy to talk to and made you think through the problems.”

    Dale Buhler, Ainsworth Engineered
  • “Very good training, very much like back to the trade school. Best training I have been on in a long time. It really helped with logical process for troubleshooting. Example, more analysis less testing.”

    Drew Cameron, City of Ottawa.
  • Although I experience many similar troubleshooting scenarios at work, this course helps develop the proper way. Planning, diagrams and a proper course of action that could help me be more effective in the field. I found the last few days interesting as well as being related to electronic systems, some...

    Dustin Yarosh, Imperial Oil
  • “Course overall is very good. A lot of good, on topic information. Very beneficial to anyone having to troubleshoot systems. The instructor was excellent. Very versed at delivering the information at an in depth but widely understood method. His knowledge with the process of troubleshooting is very...

    Dave McDonald, Canada Training Group
  • "Course teaches and dictates the importance of keeping focused on issue and document info. Plan a strategic execution of analyzing data, record info, isolate problem areas and control amount of excess testing with meter to minimize false readings.

    Todd Giesbrecht, Agrium
  • “The instructor and course was very good. The instructor was well-prepared and very knowledgeable. I would tell all my co-workers how excellent this course was taught.”

    Terry Chipp, Syncrude Canada Ltd.
  • “Very good to think of troubleshooting in a more effective manner and safer to record results and findings for information sharing’s and recording. WebCAT will send all people to course in electrical field.”

    Tom Rustige, Syncrude Canada Ltd.
  • “I thought this course was a great approach to improving troubleshooting skills. Ed Rideout did a great job instructing, was very knowledgeable and easy to understand. I could see my skills improving as the week went on. The test sets used for the course were great, as well as the software. All in...

    Neil Woodman, Newfoundland Power
  • “ Excellent, an invaluable troubleshooting tool.”

    Jim King, Electrician, Williams Operating Corp
  • “This course helps to show how to focus on the problem and how to narrow down where in your circuit the fault is. The instructor was helpful in showing how to prove you have located the fault through testing. This will be helpful in my work on board HMC ships and submarines.”

    Liam Muldoon, Department of National Defense
  • “I would recommend this course to my co-workers. I learnt how to document everything and how to approach and solve problems in a different way.”

    Kris Samociuk, City of Ottawa
  • "Course is hard for the first coupe of days, but in the middle of the course it starts to get easy or better. I have learnt lots and will take it to my work place. The instructor, Joe Kiceniuk is very good, easy going and very smart. I had fun, thanks for the course Canada Training Group."

    Jeff Ferns, TransCanada Pipelines
  • "I enjoyed the troubleshooting and especially the methodology"

    Dave Cox, Koch Fertilizers
  • “I thought the course was very well done. I liked the hands-on approach. The instructor was very knowledgeable. I would recommend to coworkers. We work on generator systems, kitchen equipment, industrial, overhead crane VFD’s, HVAC Systems on the base, overhead doors, fire pump diesel and electric.”

    Jeff Bird, Department of National Defense
  • "I believe this course will help decrease downtime if we document, analyze and have a plan before we start arc testing."

    Aaron Staudinger, Syncrude Canada
  • “I learnt more than I thought I would have learnt. I’ve learned that having more information and being organized is the key to the problem solving. Having a place to start is better than staring at the wall. The instructor was informative and explained things so I could understand them. Definitely...

    Ron Barrett, Otis
  • "The props and test equipment make it easier to understand and learn. Computer apps were an interesting challenge. Even with a lot of years experience it is helpful to see troubleshooting from another structured perspective."

    Dennis Riesterer, Velco
  • “This course was very informative and makes you think outside the box. It was challenging troubleshooting. The instructor was knowledgeable and showed you safe troubleshooting techniques. It was a positive atmosphere, effective meter placement, reduced troubleshooting times, visual troubleshooting...

    Taylor Angers, Barrick – Williams Operating Corporation
  • “He was amazing from the beginning till the end for his in-depth knowledge of the course materials. He speaks in a tone that could be understood. If you call his attention on any topic, he spent time with you and made sure you got it. I loved the course.”

    Johnny Quayson, Syncrude
  • "This course gets your mind working so you can look at a problem in a different frame of mind."

    Kirk Barron, Shell Canada
  • “The most useful and helpful electrical course I've ever done with Syncrude. Every electrician should take this course at some point in their career. Makes you think about the problem on a larger scale, then narrow down that your testing area.”

    Graham Pittman, Syncrude Canada Ltd.
  • “This was a well paired course with plenty of time and exercises to complete, very knowledgeable instruction for planning.”

    Andrew Luxton, LP Peace Valley OSB
  • I think the course was useful because it taught me how to plan my troubleshooting. It was a lot of hands on tasks which was good. It gave me a lot of testing experience and the ability to experiment, going about problems in a different way. The instructor, Terry Yonkheym was knowledgeable and kept the...

    Mike Sliva, Agrium
  • “This course gave me a better understanding of how to analyze problems and minimize time in troubleshooting.”

    P Duncan, City of Ottawa
  • “Introduction was good, well-paced and concise. This course had the perfect proportion of lecture vs hands on. It had a good variety of troubleshooting diagnostic boards/software, an excellent course for apprentices.”

    Troy Gold, Co-Op Refinery Complex
  • The props/test equipment makes it easier to understand and learn. Computer apps were an interesting challenge. Even with years of experience, it is helpful to see troubleshooting from another structured perspective.

    Dennis Riesterer, Velco
  • “The instructor was knowledgeable on course content. He kept everything in informal and made it fun. Emphasized the process on how to solve problems.”

    Daryl Magerl, TransAlta, TransGas
  • “As a maintenance electrician, I think the course was great and should be made mandatory for all journeymen. I will continue to use a consistent systematic approach when troubleshooting. Our instructor was very knowledgeable on the material presented, very patient, and made the course fun and entertaining.”

    Pat Buis, Syncrude
  • “I found that I should be able to find faults much, much faster now. Thank you tremendously.”

    G. Armstead, Co-Op Refinery Complex
  • "I liked this class a lot. I liked the use of the different boards and how hands on the class was. The instructor, Joe Kiceniuk was very knowledgeable and clear on his points."

    Matt Hawkins, Velco
  • "This is the first time I have been trained in a step by step approach to troubleshooting. I feel, this will make future troubleshooting and breakdown issues in the future a lot safer and problem solving a lot easier. Increased production, increased safety means...WIN, WIN!!"

    Eugene Comeau, David Bell Mine
  • "The course was well presented and the instructor Ed Rideout gave good explanations and answers to the questions asked. He taught us how to look at problems in a different way and showed us other troubleshooting methods."

    Chris Osmond, Suncor
  • “This is an excellent course to build confidence in troubleshooting, building a solid base from which to troubleshoot. The instructor, Terry Yonkheym, sets a good pace, is knowledgeable and is easy to understand.”

    Stephen Sherwin, Ainsworth Engineered
  • "Thought the course was very informative. It taught extra ways of thinking to use for problems. The instructor, Ed Rideout was very experienced and showed poise when asked to go over/show different ways of explaining a problem to the class."

    Alex McKee, Suncor Energy
  • "This course was fun and challenging at the same time. Instruction was clear, done in a comfortable environment."

    Vanessa Baker, Suncor
  • "This course will pay for itself by the time I repair my first piece of equipment. Ed Rideout is an excellent instructor with a lot of actual hands on experience. Top guy, top course. Material was clear and relevant."

    Joe Van Niekerk, Suncor
  • “The instructor Ed Rideout, presented the course content in a clear efficient manner. New troubleshooting techniques were well presented and received. By the end of the course I had noticed overall improvement in circuit troubleshooting ability.”

    Brent Green, Newfoundland Power
  • “Wish I had been given the opportunity to take this training years back. Learning in the classroom, rather than learning in the field, costs the company less down time. This easily pays for the training. Thanks for letting me attend. I will be promoting this to have our 9 control techs take the training.”

    George Fischer, TransGas
  • “This course was very beneficial, learning and brushing up on old skills. The testing boards/equipment is all set up very well. I would certainly suggest this to any and all colleagues. Two thumbs up.”

    Marris Romaniuk, Syncrude Canada
  • “I think that after taking this course, I will become a faster and better trouble-shooter. The instructor was very well informed and came across so that I could understand it easily.”

    Neil Felt, Weyerhaeuser Canada
  • “The course was very effectively laid out and the use of the training aids made the course much easier to stay engaged. The instructor was very knowledgeable and was able to steer you in the proper direction without making you feel stupid. Excellent course overall.”

    Stuart Yemen, City of Ottawa
  • “This course and the instructor were both exceptional and I highly recommend this course to anyone in the electrical trade.”

    Travis Cluett, Syncrude Canada Ltd.
  • “I really enjoyed my practical class. Thank you for sharing your expertise, I hopefully will be able to implement it further into the field. Thanks.”

    Sergei Martynenko, Winnipeg Airport Authority
  • "Very good tips on how to break down a problem into manageable steps. And on eliminating problem areas to break down problems. Good teaching."

    Karsten Harms, Agrium
  • “This course teaches you about mental state and how it affects your attitude when trying to troubleshoot. It plays an important role in analytical thinking that not many people would realize on their own. I would recommend this course/instructor to not only electricians, but millwrights, mechanics...

    Curtis Walch, Graymont
  • “I think the course was very well presented and helped emphasize the use of a meter and how to interpret the readings you get.”

    Mike Funk, LP Peace Valley OSB
  • “Very knowledgeable instructor with a good attitude explains the hazard material thoroughly. The course teaches you an analytical approach for problem solving that can be applied basically to everything in life, recommended to everyone.”

    Felix Kirsher, City of Ottawa
  • "The contents of this course will be an invaluable asset to me and I would recommend that other technicians also take this course."

    John Taylor, Ontario Power Generation
  • “I personally enjoyed this course. It helps me a lot when troubleshooting any electrical system. How to break down a circuit and where to pinpoint a problem, it was challenging at times, but that's the valuable part of the course. It really makes you think. The instructor was very informative and knowledgeable...

    Alex Hansen, Syncrude Canada Ltd.
  • “This course was a great learning tool and it's hard at times but it was great, good job.”

    Keith Biggin, Corner Brook Pulp and Paper
  • I enjoyed the course. It refreshed things that I have not had to troubleshoot in a long time. I will recommend this course to everyone in my shop. Thanks for the knowledge Joe Kiceniuk.

    Scott Felton, SaskPower
  • "I think this was a great course. I haven't done a lot of troubleshooting up to this point but certainly feel better prepared to do so now. Joe Kiceniuk is a great instructor and he is very knowledgeable."

    Andrew Sheaves, Suncor
  • "This is a great course. I learnt lots about how to organize and prepare for troubleshooting. Well worth attending."

    Steven Gordon, Suncor
  • “The instructor was very knowledgeable in troubleshooting and course content very interesting and worthwhile course.”

    Mark Johnstone, Syncrude
  • “I think that most of the materials presented were a great exercise in practicing trouble shooting skills.”

    Derek Deuling, LP Peace Valley OSB
  • “Using logic and better testing (meter) techniques, I am now a much more effective and efficient trouble-shooter.”

    Colin Lynn, Co-Op Refinery Complex
  • “The information was good. There was lots of hands on, which was excellent. The instructor kept things moving at a good pace. He was knowledgeable about aspects of the course material. The equipment used worked well with the troubleshooting objective. Definitely learnt something.”

    Bruce Bell, Winnipeg Airport Authority
  • “The instructor was extremely helpful, knowledgeable, friendly and understanding of the student’s different levels of experience. The course was probably one of the best I've done to date. I feel more confident when approaching equipment to repair with either experience or little experience working...

    Philip Roberts, Corner Brook Pulp and Paper
  • “The instructor is very patient and knowledgeable, offered assistance and gave time to help me understand the task at hand.”

    Bob Young, Corner Brook Pulp and Paper
  • “I found the course and the instructor challenged me in ways that revealed my weaknesses and provided the skills and system to overcome them. Well worth it!”

    Mike Ferguson, Ainsworth Engineered
  • “The course was well thought out, had good equipment, good pace, and relevant training material. The instructor was friendly and relatable, good instruction, good at presenting ideas in different ways to help with understanding.”

    Justin Power, BC Hydro
  • "Terry Yonkheym was very patient with our lack of technical "expertise". This was a good course to show us methods to practice in future activities to analyze and plan a method to put into practice."

    Scott Cooke, Agrium
  • “Course was very good, challenging and informative.”

    Wayne Geizer, Department of National Defense
  • “The instructor was very knowledgeable and well prepared. He used real time examples to illustrate points. He kept the flow going not allowing us to get side tracked from our goals. Each day started with a review and reinforced course objectives. A great course, highly recommend it.”

    Kent Strong, Syncrude Canada Ltd.
  • “The instructor, Terry Yonkheym sure knows his stuff which helps a lot. I think in time I will surely benefit from this course (once I make what I learnt common practice). Class size was perfect and overall experience was good.”

    Daniel Goebel, Argus Machine Co. Ltd.
  • "Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan, it makes troubleshooting the problem easier."

    Martin Fleming, Irving Tissue
  • “ How to analyze, document and test efficiently... this course is for anyone who works on electrical systems.”

    Michael Irving, Maintenance Electrician, Shell Canada
  • "Very good. Good amount of hands on mixed with a good amount of theory. The workload was perfect, any more would have been rushed or not understood by the end of the day. My brain was tired. Any less would not have forced me to push myself. The hands on laptops were perfect."

    James Larsen, City of Red Deer
  • “ I enjoyed it. It was very mixed. You were not overdoing just one aspect but always covering something new. I like the troubleshooting tools…thinking, observing, analysis, then test!”

    Wade Harrogate, Maintenance Supervisor, Molson Breweries
  • "The hands on work was well organized and the computer word was a nice change from the norm, both of which made you think. This is a must have course for technologists."

    Jason Dalton, Substation Electrician, Newfoundland Power
Day 1
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 2
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 3
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 4
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 5
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
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