Canada Training Group
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This five-day program develops deductive reasoning abilities in Heavy Equipment Technicians that can be applied to complex electrical and mechanical systems. It is guaranteed to significantly reduce equipment downtime and costs.

Over 1,000 lbs of project equipment is trailered to your site. This enables participants tospend 90% of their time troubleshooting realistic faults utilizing both hardwired (including CAN Bus) and software simulators under the guidance of a Master Troubleshooter.

Based on Canada Training Group's proprietary Deductive Reasoning TM methodology, this program is flexible enough to develop strong processes in younger troubleshooters and still challenge experienced troubleshooters to fine-tune their skills.

Another major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.

Any troubleshooter determined to improve their game will be able to apply our Deductive Reasoning TM methodology to electrical, mechanical and other systems, collectively saving you hundreds of thousands of dollars in downtime during their career with your company.

Our instructors have 30-40 years of electrical troubleshooting experience, including 15-20 years as troubleshooting instructors. Our maximum class size of 8 students allows the instructor to work closely with each student to improve every aspect of their troubleshooting skills and ensure their maximum learning.

Past participants continue to make especial reference to the measurable increase in their safety by following our proprietary Deductive Reasoning TM methodology.

Who should attend: Heavy Equipment Technicians, Millwrights, Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical and mechanical systems.

You will be able to: Significantly reduce equipment downtime by rigorously applying our proprietary troubleshooting process

Next Electro-Mechanical Deductive Reasoning for Heavy Equipment Technicians Courses
May 25 – 29, 2020 Halifax, NS OR20110 $2499.00 + Tax Per Attendee Register
August 10 – 14, 2020 Surrey, BC OR20112 $2499.00 + Tax Per Attendee Register
October 26 – 30, 2020 Mississauga, ON OR20113 $2499.00 + Tax Per Attendee Register
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  • Steven Crane, Substation Electrician, Newfoundland Power
    "This is an excellent course. I learned a lot of valuable information, especially regarding the application of thinking and learning patterns. Draw out your problem area and focus on the underlying issue."
  • Kris Samociuk, City of Ottawa
    “I would recommend this course to my co-workers. I learnt how to document everything and how to approach and solve problems in a different way.”
  • Ron Barrett, Otis
    “I learnt more than I thought I would have learnt. I’ve learned that having more information and being organized is the key to the problem solving. Having a place to start is better than staring at the wall. The instructor was informative and explained things so I could understand them. Definitely...
  • Bruce Bell, Winnipeg Airport Authority
    “The information was good. There was lots of hands on, which was excellent. The instructor kept things moving at a good pace. He was knowledgeable about aspects of the course material. The equipment used worked well with the troubleshooting objective. Definitely learnt something.”
  • Kirk Barron, Shell Canada
    "This course gets your mind working so you can look at a problem in a different frame of mind."

Course topics

1. INTRODUCTION

Objective:

I. EVALUATE AND COMPARE REASONING METHODOLOGIES

Objective: Determine the most efficient and effective reasoning methodology to employ while troubleshooting

II. DEDUCE FAULT TYPE

Objective: Isolate the root cause using deduction.

View all topics

1. INTRODUCTION

Objective:

  • Course Introduction
  • Student Introductions

I. EVALUATE AND COMPARE REASONING METHODOLOGIES

Objective: Determine the most efficient and effective reasoning methodology to employ while troubleshooting

  • Review Analytical Thinking
  • Review Divergent Thinking
  • Review Convergent Thinking
  • Review Inductive Reasoning
  • Develop a Troubleshooting Procedure Applying Deductive Reasoning
  • Compare Deductive Reasoning to Analytical Thinking
  • Review Deductive Reasoning
  • Develop an Electrical Troubleshooting Procedure Applying Deductive Reasoning
  • Practical Projects

II. DEDUCE FAULT TYPE

Objective: Isolate the root cause using deduction.

  • Differentiate Between Electrical and Mechanical Faults
  • Differentiate Between Electrical and Fluid Faults
  • Differentiate Between Power and Control Faults
  • Differentiate Between Electrical and Electronic Faults
  • Identify Black Box Faults
  • Practical Projects

III. PLAN YOUR TROUBLESHOOTING APPROACH

Objective: Use empirical evidence to plan your steps.

  • Evaluate Hazards
  • Select Starting Point
  • Plan Minimum Troubleshooting Steps
  • Deduce Test Results
  • Practical Projects

IV. PREPARE TO TROUBLESHOOT

Objective: Develop preparatory skills.

  • Select Troubleshooting Tools
  • Make Factual Observations
  • Plan Your Tests
  • Gather Empirical Evidence
  • Practical Projects

V. TROUBLESHOOT THE SYSTEM

Objective: Apply a non-redundant series of minimum tests supported with documentation of the process.

  • Control Hazards
  • Conduct Tests
  • Record Tests and Results
  • Practical Projects

VI. INTERPRET DATA

Objective: Utilize results of troubleshooting to both fix the current problem but to also deduce root cause.

  • Evaluate Test Results
  • Eliminate Non-Problem Areas
  • Identify True Cause of Failure
  • Practical Projects
  • Isolate Cause of Failure

VII. TROUBLESHOOT 12/24VDC SYSTEM PROBLEMS

Objective: Apply deductive reasoning skills to identify and isolate constant and intermittent DC system problems with the fewest tests

  • Open Circuits
  • Short Circuits
  • Voltage Drops
  • Voltage Loss
  • Grounded Circuits
  • Crossed Circuits
  • Sensor Faults
  • Actuator Faults
  • ECU Faults
  • Practical Projects

VIII. UNDERSTAND HEAVY EQUIPMENT CAN BUS CONTROL SYSTEMS

Objective: Identify and relate the individual components of a CAN Bus system and how they are integrated into a system

  • CAN Protocols
  • CAN Networks
  • Electronic Control Units
  • CAN Bus
  • Nodes
  • CAN Message
  • CAN Logging
  • Diagnostic Trouble Codes
  • Sensors
  • Actuators
  • CAN Customizing
  • Practical Projects

IX. TROUBLESHOOT HEAVY EQUIPMENT CAN BUS CONTROL SYSTEMS

Objective: Apply deductive reasoning skills to identify and isolate constant and intermittent CAN Bus system problems with the fewest tests

  • Test Instruments
  • Electronic Control Unit Problems
  • BUS Problems
  • Sensor Problems
  • Node Problems
  • Actuator Problems
  • Open Circuits
  • Grounded Circuits
  • Hi - Lo Short Circuits
  • Practical Projects

X. TROUBLESHOOT HEAVY EQUIPMENT CAN BUS SENSORS

Objective: Apply deductive reasoning skills when testing sensors

  • Sensor Types
  • Sensor Calibration
  • Liquid Level Sensors
  • Position Sensors
  • Pressure Sensors
  • Speed/Timing Sensors
  • Temperature Sensors
  • Other Sensors
  • Practical Projects

XI. TROUBLESHOOT HEAVY EQUIPMENT CAN BUS ACTUATORS

Objective: Apply deductive reasoning skills when testing actuators

  • Actuator Types
  • Actuator Calibration
  • Engine Actuators
  • Brake Actuators
  • Steering Actuators
  • Transmission Actuators
  • Chassis Actuators
  • Other Actuators
  • Practical Projects

XII. CONCLUSION

Objective: Conclude course and evaluate troubleshooting skill progression in both speed and accuracy.

  • Evaluation of Learned Skills
  • Review of Course Goals
  • Review of Student Goals
  • Evaluation of Course

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    2021

Next Electro-Mechanical Deductive Reasoning for Heavy Equipment Technicians Courses

Date City & prov Venue Code
May 25 – 29, 2020 Halifax, NS Quality Inn Halifax Airport OR20110 Register
August 10 – 14, 2020 Surrey, BC Sheraton Vancouver Guildford Hotel OR20112 Register
October 26 – 30, 2020 Mississauga, ON German Canadian Club OR20113 Register
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  • Joe Kiceniuk

    Years of Experience
    52

    Joe Kiceniuk was educated at University of Alberta and University of British Columbia and has technical training in electronics with over 40 years experience in electronic circuit construction, troubleshooting and service. Joe has a working knowledge of multiple programming languages and extensive experience with quality control in analytical systems. He has designed and built equipment and is the...

     
    • James Larsen, City of Red Deer
      "Joe Kiceniuk was well prepared and managed time and learning perfectly, good read on when people were getting tired. Good job!! He also went above and beyond to help me with a manual and extra foundation work as I'm not an electrician."
    • Stephen Young, Shell Canada
      "Joe Kiceniuk is very knowledgeable and very personable. He is a very good instructor."
    • Mario Vargas, Bradken
      "Joe was very knowledgeable about all of the different questions that were asked. He was a very good teacher/instructor."
    See Joe Kiceniuk CV
  • “This course made me look at the big picture, then find my way to the problem faster by not doing unnecessary testing and checks. Having to write a bubble around the problem area made it easy to reason and test my way through to find the problem quicker and easier.”

    Jeff S., Co-Op Refinery Complex
  • “As a maintenance electrician, I think the course was great and should be made mandatory for all journeymen. I will continue to use a consistent systematic approach when troubleshooting. Our instructor was very knowledgeable on the material presented, very patient, and made the course fun and entertaining.”

    Pat Buis, Syncrude
  • "The course did a great job in teaching me how to approach troubleshooting a piece of equipment that I'm not familiar with. It taught techniques and provided lots of practical and hands-on practice using those techniques. The classroom exercises were all very different from each other and all were similar...

    Myron Janzen, Agrium
  • “ How to analyze, document and test efficiently... this course is for anyone who works on electrical systems.”

    Michael Irving, Maintenance Electrician, Shell Canada
  • “Interesting course, I enjoyed it.”

    J. Kezema, Weyerhaeuser
  • “The instructor, Terry Yonkheym sure knows his stuff which helps a lot. I think in time I will surely benefit from this course (once I make what I learnt common practice). Class size was perfect and overall experience was good.”

    Daniel Goebel, Argus Machine Co. Ltd.
  • “The instructor was very knowledgeable about the course material. The content of the course was very interesting and valuable for my personal benefit as well as the company. I had very little exposure to prints and troubleshooting before the course and I feel now way ahead in this troubleshooting than...

    Bruno Courty, Barrick - Williams Operating Corporation
  • "The instructor, Terry Yonkheym was very knowledgeable and came across well wth his presentation. He was very good at explaining the problems encountered and what to look for. Also, explained this course was about "how" to troubleshoot with the 5 step system. This technique should help to figure out...

    Rob Lefebvre, Agrium
  • “Using logic and better testing (meter) techniques, I am now a much more effective and efficient trouble-shooter.”

    Colin Lynn, Co-Op Refinery Complex
  • “This was a very good course that I will recommend to other electricians that I work with. The instructor was very personable and knowledgeable. This course helped me to analyze and understand circuits that I will come across without seeing them beforehand.”

    Aaron Belanger, Syncrude Canada Ltd.
  • “The instructor was knowledgeable on course content. He kept everything in informal and made it fun. Emphasized the process on how to solve problems.”

    Daryl Magerl, TransAlta, TransGas
  • "Although I experience many similar troubleshooting scenarios at work, this course helped develop the proper way. Planning, diagrams, a proper course of action that could help me be more effective in the field."

    Dustin Yarosh, Imperial Oil Ltd.
  • “This course is the best I've ever done. Lots of hands-on which is the best and fastest way to learn. This course is making me feel more comfortable in troubleshooting; the instructor was a great teacher and a nice person.”

    Darren Buckle, Corner Brook Pulp and Paper
  • "This is an excellent course. I learned a lot of valuable information, especially regarding the application of thinking and learning patterns. Draw out your problem area and focus on the underlying issue."

    Steven Crane, Substation Electrician, Newfoundland Power
  • "This course will pay for itself by the time I repair my first piece of equipment. Ed Rideout is an excellent instructor with a lot of actual hands on experience. Top guy, top course. Material was clear and relevant."

    Joe Van Niekerk, Suncor
  • "This course was good and definitely changed my thought process. The hands on/practical portion I found to be the most effective. The computer programs were also very effective."

    Jeff Henderson, Pengrowth Energy Corp.
  • “ Documentation is the key to successful troubleshooting. Excellent job! I will be recommending to my supervisor that the other techs take this training”

    William Patey, Technician, GN Plastics
  • “The instructor was very knowledgeable in troubleshooting and course content very interesting and worthwhile course.”

    Mark Johnstone, Syncrude
  • “The instructor did a great job, very informative, very helpful, lots of knowledge. This is one of the best courses I have ever been involved in; I learnt a lot from this experience.

    Shannon Park, Corner Brook Pulp and Paper
  • "This course was excellent overall. The equipment and tools provided were excellent. The instructor Ed Rideout, was clear and made you feel comfortable with the material."

    Tyler Romanchuk, Suncor Energy
  • "The course was effective at teaching the importance of proper documentation of problems and how to narrow down a problem area."

    Mike Gallant, Irving Tissue
  • “ Excellent, an invaluable troubleshooting tool.”

    Jim King, Electrician, Williams Operating Corp
  • “Introduction was good, well-paced and concise. This course had the perfect proportion of lecture vs hands on. It had a good variety of troubleshooting diagnostic boards/software, an excellent course for apprentices.”

    Troy Gold, Co-Op Refinery Complex
  • “This course helps to show how to focus on the problem and how to narrow down where in your circuit the fault is. The instructor was helpful in showing how to prove you have located the fault through testing. This will be helpful in my work on board HMC ships and submarines.”

    Liam Muldoon, Department of National Defense
  • "The props and test equipment make it easier to understand and learn. Computer apps were an interesting challenge. Even with a lot of years experience it is helpful to see troubleshooting from another structured perspective."

    Dennis Riesterer, Velco
  • “Very fun course with a wide variety of equipment. Good practice for troubleshooting, unfamiliar equipment also good practice for using your logic for solving unknown electrical problems. The instructor was very helpful and made the course very interesting.” Roch Lavergne, Norbord

    Roch Lavergne, Norbord
  • “Very good to think of troubleshooting in a more effective manner and safer to record results and findings for information sharing’s and recording. WebCAT will send all people to course in electrical field.”

    Tom Rustige, Syncrude Canada Ltd.
  • The course was effective at teaching the importance of proper documentation of problems and how to narrow down a problem area.

    Mike Gallant, Irving Tissue
  • "The hands on work was well organized and the computer word was a nice change from the norm, both of which made you think. This is a must have course for technologists."

    Jason Dalton, Substation Electrician, Newfoundland Power
  • “Very knowledgeable instructor with a good attitude explains the hazard material thoroughly. The course teaches you an analytical approach for problem solving that can be applied basically to everything in life, recommended to everyone.”

    Felix Kirsher, City of Ottawa
  • “I would recommend this course to my co-workers. I learnt how to document everything and how to approach and solve problems in a different way.”

    Kris Samociuk, City of Ottawa
  • "The contents of this course will be an invaluable asset to me and I would recommend that other technicians also take this course."

    John Taylor, Ontario Power Generation
  • “This was an excellent course with a great layout of the material. It starts with a learning process of systematically breaking down the circuits to narrow down the focus area. By doing this, you have a smaller focus area and less testing, making you more efficient. Also learning the importance of...

    Rich Norman, Syncrude Canada
  • “I found the method of troubleshooting presented to be very helpful in solving the problems during the course. After 2 days the time to solve each problem was reduced significantly. I will try to apply this method with similar problems on the job. I found the day 5 troubleshooting board to be most...

    Jeff Shewan, Skookumchuck Pulp Group
  • “The course was very effectively laid out and the use of the training aids made the course much easier to stay engaged. The instructor was very knowledgeable and was able to steer you in the proper direction without making you feel stupid. Excellent course overall.”

    Stuart Yemen, City of Ottawa
  • “I learnt more than I thought I would have learnt. I’ve learned that having more information and being organized is the key to the problem solving. Having a place to start is better than staring at the wall. The instructor was informative and explained things so I could understand them. Definitely...

    Ron Barrett, Otis
  • "I believe this course will help decrease downtime if we document, analyze and have a plan before we start arc testing."

    Aaron Staudinger, Syncrude Canada
  • “ I enjoyed it. It was very mixed. You were not overdoing just one aspect but always covering something new. I like the troubleshooting tools…thinking, observing, analysis, then test!”

    Wade Harrogate, Maintenance Supervisor, Molson Breweries
  • “This is an excellent course to build confidence in troubleshooting, building a solid base from which to troubleshoot. The instructor, Terry Yonkheym, sets a good pace, is knowledgeable and is easy to understand.”

    Stephen Sherwin, Ainsworth Engineered
  • "Terry Yonkheym was very patient with our lack of technical "expertise". This was a good course to show us methods to practice in future activities to analyze and plan a method to put into practice."

    Scott Cooke, Agrium
  • “ Good course content and lots of hands on to solidify the theory. This course will pay for itself in two weeks”

    Dion Antle, Electrical Supervisor, Kruger Pulp and Paper
  • “This course helps to improve troubleshooting skills by starting with the basics. Shows the importance of documentation for helping you and your coworkers. By planning your testing, you will be more efficient. Course was thorough and well instructed. The instructor made sure everyone was at the same...

    David Brown, Barrick – Williams Operating Corporation
  • I found that the course was good and it made me think about narrowing down the problem and planning it out before starting my troubleshooting. I liked the fact it was a small class ad it was easier to get help if you needed it.

    Blaine Romanovich, Imperial Oil
  • "I liked this class a lot. I liked the use of the different boards and how hands on the class was. The instructor, Joe Kiceniuk was very knowledgeable and clear on his points."

    Matt Hawkins, Velco
  • “Very good training, very much like back to the trade school. Best training I have been on in a long time. It really helped with logical process for troubleshooting. Example, more analysis less testing.”

    Drew Cameron, City of Ottawa.
  • “I thought this course was a great approach to improving troubleshooting skills. Ed Rideout did a great job instructing, was very knowledgeable and easy to understand. I could see my skills improving as the week went on. The test sets used for the course were great, as well as the software. All in...

    Neil Woodman, Newfoundland Power
  • "This was by far the most practical electrical course I have taken so far. The instructor was excellent and very knowledgeable in his field. I wish I had taken this course 20 years ago."

    Rod McColman, Shell Canada
  • "I liked this course as there were good fault/circuit boards to work on. I liked the heater simulator as it related to a lot of what I would do on a regular troubleshooting day. (A lot of propane furnaces, which are similar) Also, the timing circuit was great, a lot of knowledge came out of that one...

    James Churchill, Cameco Corporation
  • “This course was valuable in terms of learning documentation and a methodical approach to troubleshooting. It was practical and engaging and provided valuable tips and practice in implementing the method. I would have liked a little more coaching on how to divide the circuits and theory. However, after...

    Craig Stephenson, BC Hydro
  • "Very good tips on how to break down a problem into manageable steps. And on eliminating problem areas to break down problems. Good teaching."

    Karsten Harms, Agrium
  • “The information was good. There was lots of hands on, which was excellent. The instructor kept things moving at a good pace. He was knowledgeable about aspects of the course material. The equipment used worked well with the troubleshooting objective. Definitely learnt something.”

    Bruce Bell, Winnipeg Airport Authority
  • “The instructor is very patient and knowledgeable, offered assistance and gave time to help me understand the task at hand.”

    Bob Young, Corner Brook Pulp and Paper
  • “Instructor was very knowledgeable and the course was great. The course was very hands on which made it easier to learn.”

    Blake Martel, City of Ottawa
  • “I thought he did a great job presenting the materials and how to properly and efficiently troubleshoot electrical systems. I think that I can use the information I got to help me diagnose problems I may come across at work. I learnt that a system should be analyzed and a plan made before proceeding...

    Vance Gnyp, CO-OP Refinery Complex
  • “I fully enjoyed the course and I would highly rate this course for the rest of my coworkers. The equipment was excellent and there was a lot of troubleshooting areas which were great.”

    Rodney Rice BC Hydro,
  • “I found this course to be very precise and to the point, teaching an effective and expedient means to troubleshoot a system that is more or less universal. I found the method this course taught to even be effective on systems I was not familiar with; using this method I was able to successfully troubleshoot...

    T.W. Garvey, Department of National Defence
  • “This course was a great eye opener on how planning before troubleshooting, will save you a lot of pain and time. As anew worker to the industrial workplace it is a great way to boost my troubleshooting skills. The instructor was great and made sure we all got the points before we moved on and gave...

    Robbie Bath, Corner Brook Pulp and Paper
  • I would recommend this training to others, another tool to add to the kit. The instructor, Ed Rideout was easy going and helpful. I also liked the....no question is a stupid question.

    Geof Ansell, Suncor Energy
  • “This was a great course; I had no experience on troubleshooting prior to the start of this course. Now I feel comfortable. I'm glad it was available for me and it will greatly help me in the future.”

    Alan MacDonald, Corner Brook Pulp and Paper
  • “The course was useful in the sense that it teaches the importance of finding your starting point and staying calm while troubleshooting. The course would be best suited for apprentices, journeymen with little or no troubleshooting experience. There are lessons to be taken from it and about the mental...

    Tristan R, LP Peace Valley OSB
  • “The instructor and course was very good. The instructor was well-prepared and very knowledgeable. I would tell all my co-workers how excellent this course was taught.”

    Terry Chipp, Syncrude Canada Ltd.
  • “The instructor was very knowledgeable and well prepared. He used real time examples to illustrate points. He kept the flow going not allowing us to get side tracked from our goals. Each day started with a review and reinforced course objectives. A great course, highly recommend it.”

    Kent Strong, Syncrude Canada Ltd.
  • “I found the course and the instructor challenged me in ways that revealed my weaknesses and provided the skills and system to overcome them. Well worth it!”

    Mike Ferguson, Ainsworth Engineered
  • “Course overall is very good. A lot of good, on topic information. Very beneficial to anyone having to troubleshoot systems. The instructor was excellent. Very versed at delivering the information at an in depth but widely understood method. His knowledge with the process of troubleshooting is very...

    Dave McDonald, Canada Training Group
  • "Great instruction, I learnt a lot of troubleshooting skills. It was a very informative course!!"

    Brian Weir, Suncor
  • "This course gets your mind working so you can look at a problem in a different frame of mind."

    Kirk Barron, Shell Canada
  • “This is an excellent course for giving troubleshooting procedure. Shows how to breakdown and analyze a problem so with minimal tests you are able to find the problem. The instructor, Terry Yonkheym was very knowledgeable and has extensive knowledge in the troubleshooting and electrical systems. Recommended...

    Tyler Dobbie, Department of National Defence
  • "This is a great course. I learnt lots about how to organize and prepare for troubleshooting. Well worth attending."

    Steven Gordon, Suncor
  • “Enforced the importance of good documentation, know what to expect from meter readings before the readings, understanding the problem, get all the available info, if stuck on a problem, take a short break.”

    Tom Fischer, Weyerhaeuser Canada
  • “Very good course. I would recommend to my coworkers if they felt they needed to improve their troubleshooting skills, or develop proper skills. This course will take them to where they would want to be. This course had given me valuable skills and knowledge to make my job as a maintenance electrician...

    Kevin Smerek, Cameco
  • “This was a very good course. It helps you to get in a proper mind set when you come up on a problem to troubleshoot. It teaches you that documentation is key to shorten your troubleshooting time. The instructor was on point and had a lot of knowledge to pass on.”

    Calvin Delhon, Syncrude Canada Ltd.
  • "I enjoyed the troubleshooting and especially the methodology"

    Dave Cox, Koch Fertilizers
  • “This course was very beneficial, learning and brushing up on old skills. The testing boards/equipment is all set up very well. I would certainly suggest this to any and all colleagues. Two thumbs up.”

    Marris Romaniuk, Syncrude Canada
  • "Joe Kicenuik left lots of time to review all the classroom material. He was very helpful in answering any questions and was effective in explaining what troubleshooting techniques work best for each particular problem. This course will improve your way of approaching future problems in your job field."

    Colwyn Meredith, Suncor
  • I enjoyed the course. It refreshed things that I have not had to troubleshoot in a long time. I will recommend this course to everyone in my shop. Thanks for the knowledge Joe Kiceniuk.

    Scott Felton, SaskPower
  • “Wish I had been given the opportunity to take this training years back. Learning in the classroom, rather than learning in the field, costs the company less down time. This easily pays for the training. Thanks for letting me attend. I will be promoting this to have our 9 control techs take the training.”

    George Fischer, TransGas
  • “I thoroughly enjoyed this course. It had lots of hands on exercises, which is the best way to learn. Ed Rideout was very knowledgeable and obviously had a ton of practical experience. Great instructor!”

    Dan Rogers, Newfoundland Power
  • “Course was very good, challenging and informative.”

    Wayne Geizer, Department of National Defense
  • "Course is hard for the first coupe of days, but in the middle of the course it starts to get easy or better. I have learnt lots and will take it to my work place. The instructor, Joe Kiceniuk is very good, easy going and very smart. I had fun, thanks for the course Canada Training Group."

    Jeff Ferns, TransCanada Pipelines
  • “I think that after taking this course, I will become a faster and better trouble-shooter. The instructor was very well informed and came across so that I could understand it easily.”

    Neil Felt, Weyerhaeuser Canada
  • “I think the course was very well presented and helped emphasize the use of a meter and how to interpret the readings you get.”

    Mike Funk, LP Peace Valley OSB
  • “The instructor has lots of experience and demonstrated the information very well. I will make use of the information presented. Great course.”

    Byron Olsen, Olsen Audio
  • “The instructor was extremely helpful, knowledgeable, friendly and understanding of the student’s different levels of experience. The course was probably one of the best I've done to date. I feel more confident when approaching equipment to repair with either experience or little experience working...

    Philip Roberts, Corner Brook Pulp and Paper
  • “I think that most of the materials presented were a great exercise in practicing trouble shooting skills.”

    Derek Deuling, LP Peace Valley OSB
  • “The instructor was very knowledgeable, able to convey the message to the students so they understood. Hands on problem were similar to real-world problems, good layered track approach didn't intimidate students. Gave students confidence to take a good approach to troubleshooting.”

    Marc Bibeau, Winnipeg Airport Authority
  • “The course was challenging and effective in teaching the intended skills. As long as one keeps in mind its intent which is to focus on a troubleshooting system rather than the particular equipment, I think anyone would find it an excellent learning experience.”

    Peter Pavich, Weyerhaeuser Canada
  • "The course was good, we were shown a different way to approach problems. The instructor, Terry Yonkheym was easy to understand and follow."

    Quentin Attwater, Agrium
  • “The course was very helpful in developing a better technique to approach troubleshooting faults, thinking more about the test you are going to perform. I would recommend this course.”

    Jake Couture, Syncrude
  • “This course and the instructor were both exceptional and I highly recommend this course to anyone in the electrical trade.”

    Travis Cluett, Syncrude Canada Ltd.
  • "Very good. Good amount of hands on mixed with a good amount of theory. The workload was perfect, any more would have been rushed or not understood by the end of the day. My brain was tired. Any less would not have forced me to push myself. The hands on laptops were perfect."

    James Larsen, City of Red Deer
  • "Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan, it makes troubleshooting the problem easier."

    Martin Fleming, Irving Tissue
  • “I found that I should be able to find faults much, much faster now. Thank you tremendously.”

    G. Armstead, Co-Op Refinery Complex
  • “Had a good time learning about troubleshooting. The instructor was good and answered all of my questions. He showed us how and where to begin troubleshooting so we didn’t have to go through the whole circuit. I would tell anyone to take this course as it was very helpful.”

    Kevin Mason, Syncrude Canada
  • “Course was very good, definitely gave me another way to troubleshoot problems and make sure I document everything. Had very good examples and hands on was awesome, better than looking at a Power Point all day.”

    Scott Purcell, TransGas
  • “The most useful and helpful electrical course I've ever done with Syncrude. Every electrician should take this course at some point in their career. Makes you think about the problem on a larger scale, then narrow down that your testing area.”

    Graham Pittman, Syncrude Canada Ltd.
  • "Excellent course and knowledgeable instructor. Relaxed learning pace with no limits on fault findings. The test equipment and labs were easily understood and were easy to operate. Documentation provided was clear and accurate. It changed my process for fault findings."

    Dave McIntyre, Ontario Power Generation
  • “The first day I thought I should get a little more instructions, but I got into it and I started to see the objective, what the objective was to get me thinking and figuring out methods to improve my troubleshooting. In the beginning I was frustrated but as my troubleshooting improved, frustration...

    Terry Wardrobe, Weyerhaeuser
  • “He was amazing from the beginning till the end for his in-depth knowledge of the course materials. He speaks in a tone that could be understood. If you call his attention on any topic, he spent time with you and made sure you got it. I loved the course.”

    Johnny Quayson, Syncrude
  • "Thought the course was very informative. It taught extra ways of thinking to use for problems. The instructor, Ed Rideout was very experienced and showed poise when asked to go over/show different ways of explaining a problem to the class."

    Alex McKee, Suncor Energy
Day 1
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 2
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 3
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 4
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 5
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
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