Canada Training Group
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This five-day program develops deductive reasoning abilities in Heavy Equipment Technicians that can be applied to complex electrical and mechanical systems. It is guaranteed to significantly reduce equipment downtime and costs.

Over 1,000 lbs of project equipment is trailered to your site. This enables participants tospend 90% of their time troubleshooting realistic faults utilizing both hardwired (including CAN Bus) and software simulators under the guidance of a Master Troubleshooter.

Based on Canada Training Group's proprietary Deductive Reasoning TM methodology, this program is flexible enough to develop strong processes in younger troubleshooters and still challenge experienced troubleshooters to fine-tune their skills.

Another major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.

Any troubleshooter determined to improve their game will be able to apply our Deductive Reasoning TM methodology to electrical, mechanical and other systems, collectively saving you hundreds of thousands of dollars in downtime during their career with your company.

Our instructors have 30-40 years of electrical troubleshooting experience, including 15-20 years as troubleshooting instructors. Our maximum class size of 8 students allows the instructor to work closely with each student to improve every aspect of their troubleshooting skills and ensure their maximum learning.

Past participants continue to make especial reference to the measurable increase in their safety by following our proprietary Deductive Reasoning TM methodology.

Who should attend: Heavy Equipment Technicians, Millwrights, Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical and mechanical systems.

You will be able to: Significantly reduce equipment downtime by rigorously applying our proprietary troubleshooting process

Unfortunately, this course does not currently have any upcoming dates.
Yet, if you're interested in it, please chat with our sales team
or fill out a quote request so we can get one scheduled in your area.

  • Craig Knee, Electrical Maintenance, Newfoundland Power
    “ Very effective and efficient way of how to solve a problem…from start to finish”
  • Scott Felton, SaskPower
    I enjoyed the course. It refreshed things that I have not had to troubleshoot in a long time. I will recommend this course to everyone in my shop. Thanks for the knowledge Joe Kiceniuk.
  • Scott Cooke, Agrium
    "Terry Yonkheym was very patient with our lack of technical "expertise". This was a good course to show us methods to practice in future activities to analyze and plan a method to put into practice."
  • Stephen Sherwin, Ainsworth Engineered
    “This is an excellent course to build confidence in troubleshooting, building a solid base from which to troubleshoot. The instructor, Terry Yonkheym, sets a good pace, is knowledgeable and is easy to understand.”
  • Todd Giesbrecht, Agrium
    "Course teaches and dictates the importance of keeping focused on issue and document info. Plan a strategic execution of analyzing data, record info, isolate problem areas and control amount of excess testing with meter to minimize false readings.

Course topics

1. INTRODUCTION

Objective:

I. EVALUATE AND COMPARE REASONING METHODOLOGIES

Objective: Determine the most efficient and effective reasoning methodology to employ while troubleshooting

II. DEDUCE FAULT TYPE

Objective: Isolate the root cause using deduction.

View all topics

1. INTRODUCTION

Objective:

  • Course Introduction
  • Student Introductions

I. EVALUATE AND COMPARE REASONING METHODOLOGIES

Objective: Determine the most efficient and effective reasoning methodology to employ while troubleshooting

  • Review Analytical Thinking
  • Review Divergent Thinking
  • Review Convergent Thinking
  • Review Inductive Reasoning
  • Develop a Troubleshooting Procedure Applying Deductive Reasoning
  • Compare Deductive Reasoning to Analytical Thinking
  • Review Deductive Reasoning
  • Develop an Electrical Troubleshooting Procedure Applying Deductive Reasoning
  • Practical Projects

II. DEDUCE FAULT TYPE

Objective: Isolate the root cause using deduction.

  • Differentiate Between Electrical and Mechanical Faults
  • Differentiate Between Electrical and Fluid Faults
  • Differentiate Between Power and Control Faults
  • Differentiate Between Electrical and Electronic Faults
  • Identify Black Box Faults
  • Practical Projects

III. PLAN YOUR TROUBLESHOOTING APPROACH

Objective: Use empirical evidence to plan your steps.

  • Evaluate Hazards
  • Select Starting Point
  • Plan Minimum Troubleshooting Steps
  • Deduce Test Results
  • Practical Projects

IV. PREPARE TO TROUBLESHOOT

Objective: Develop preparatory skills.

  • Select Troubleshooting Tools
  • Make Factual Observations
  • Plan Your Tests
  • Gather Empirical Evidence
  • Practical Projects

V. TROUBLESHOOT THE SYSTEM

Objective: Apply a non-redundant series of minimum tests supported with documentation of the process.

  • Control Hazards
  • Conduct Tests
  • Record Tests and Results
  • Practical Projects

VI. INTERPRET DATA

Objective: Utilize results of troubleshooting to both fix the current problem but to also deduce root cause.

  • Evaluate Test Results
  • Eliminate Non-Problem Areas
  • Identify True Cause of Failure
  • Practical Projects
  • Isolate Cause of Failure

VII. TROUBLESHOOT 12/24VDC SYSTEM PROBLEMS

Objective: Apply deductive reasoning skills to identify and isolate constant and intermittent DC system problems with the fewest tests

  • Open Circuits
  • Short Circuits
  • Voltage Drops
  • Voltage Loss
  • Grounded Circuits
  • Crossed Circuits
  • Sensor Faults
  • Actuator Faults
  • ECU Faults
  • Practical Projects

VIII. UNDERSTAND HEAVY EQUIPMENT CAN BUS CONTROL SYSTEMS

Objective: Identify and relate the individual components of a CAN Bus system and how they are integrated into a system

  • CAN Protocols
  • CAN Networks
  • Electronic Control Units
  • CAN Bus
  • Nodes
  • CAN Message
  • CAN Logging
  • Diagnostic Trouble Codes
  • Sensors
  • Actuators
  • CAN Customizing
  • Practical Projects

IX. TROUBLESHOOT HEAVY EQUIPMENT CAN BUS CONTROL SYSTEMS

Objective: Apply deductive reasoning skills to identify and isolate constant and intermittent CAN Bus system problems with the fewest tests

  • Test Instruments
  • Electronic Control Unit Problems
  • BUS Problems
  • Sensor Problems
  • Node Problems
  • Actuator Problems
  • Open Circuits
  • Grounded Circuits
  • Hi - Lo Short Circuits
  • Practical Projects

X. TROUBLESHOOT HEAVY EQUIPMENT CAN BUS SENSORS

Objective: Apply deductive reasoning skills when testing sensors

  • Sensor Types
  • Sensor Calibration
  • Liquid Level Sensors
  • Position Sensors
  • Pressure Sensors
  • Speed/Timing Sensors
  • Temperature Sensors
  • Other Sensors
  • Practical Projects

XI. TROUBLESHOOT HEAVY EQUIPMENT CAN BUS ACTUATORS

Objective: Apply deductive reasoning skills when testing actuators

  • Actuator Types
  • Actuator Calibration
  • Engine Actuators
  • Brake Actuators
  • Steering Actuators
  • Transmission Actuators
  • Chassis Actuators
  • Other Actuators
  • Practical Projects

XII. CONCLUSION

Objective: Conclude course and evaluate troubleshooting skill progression in both speed and accuracy.

  • Evaluation of Learned Skills
  • Review of Course Goals
  • Review of Student Goals
  • Evaluation of Course
  • Joe Kiceniuk

    Years of Experience
    53

    Joe Kiceniuk was educated at University of Alberta and University of British Columbia and has technical training in electronics with over 40 years experience in electronic circuit construction, troubleshooting and service. Joe has a working knowledge of multiple programming languages and extensive experience with quality control in analytical systems. He has designed and built equipment and is the...

     
    • Rick Farrington, Velco
      “Excellent course, Joe Kiceniuk did a great job presenting the material. This was a very good refresher for those of us who have experience troubleshooting electrical/electronics and excellent foundation for those us who did not.”
    • Andrew Sheaves, Suncor
      “I think it was a great course. I haven’t done a lot of troubleshooting up to this point but certainly feel better prepared to do so now. Joe Kiceniuk is a great instructor and very knowledgeable.”
    • Morgan Kadachuk, Cameco – Cigar Lake
      “This course was beneficial, helps you to try approach troubleshooting in a more efficient and quicker way. I really enjoyed the timing relay CCT. It helped me to narrow down a fault and write down what I did to help me finish my CCT fault. Thank you, Joe Kiceniuk”
    See Joe Kiceniuk CV
  • "This course was very informative and interesting. Good information which is reinforced by the hands on practice provided."

    Dean Burant, Ontario Power Generation
  • “This was an excellent course with a great layout of the material. It starts with a learning process of systematically breaking down the circuits to narrow down the focus area. By doing this, you have a smaller focus area and less testing, making you more efficient. Also learning the importance of...

    Rich Norman, Syncrude Canada
  • “ How to analyze, document and test efficiently... this course is for anyone who works on electrical systems.”

    Michael Irving, Maintenance Electrician, Shell Canada
  • “Instructor was very knowledgeable and the course was great. The course was very hands on which made it easier to learn.”

    Blake Martel, City of Ottawa
  • "The course was good, we were shown a different way to approach problems. The instructor, Terry Yonkheym was easy to understand and follow."

    Quentin Attwater, Agrium
  • This course was definitely beneficial to me. It opened my eyes on how to look at a circuit differently and use less steps to identify a problem. This training proved the importance of recording ALL information gathered about a problem, at the same time also knowing how the circuits should operate under...

    Brandon Sacrey, Nabors Drilling
  • "This is the first time I have been trained in a step by step approach to troubleshooting. I feel, this will make future troubleshooting and breakdown issues in the future a lot safer and problem solving a lot easier. Increased production, increased safety means...WIN, WIN!!"

    Eugene Comeau, David Bell Mine
  • “The instructor was very knowledgeable, able to convey the message to the students so they understood. Hands on problem were similar to real-world problems, good layered track approach didn't intimidate students. Gave students confidence to take a good approach to troubleshooting.”

    Marc Bibeau, Winnipeg Airport Authority
  • “This was a very good course that I will recommend to other electricians that I work with. The instructor was very personable and knowledgeable. This course helped me to analyze and understand circuits that I will come across without seeing them beforehand.”

    Aaron Belanger, Syncrude Canada Ltd.
  • "The best off-site training I have been to..."

    Lee Morsette, Boeing
  • “The instructor and course was very good. The instructor was well-prepared and very knowledgeable. I would tell all my co-workers how excellent this course was taught.”

    Terry Chipp, Syncrude Canada Ltd.
  • The course was very informative and taught us a good way on how to troubleshoot. The teacher, Terry Yonkheym was good at getting his points across and always had time for each person.

    Dave Smale, Agrium
  • "I liked this course as there were good fault/circuit boards to work on. I liked the heater simulator as it related to a lot of what I would do on a regular troubleshooting day. (A lot of propane furnaces, which are similar) Also, the timing circuit was great, a lot of knowledge came out of that one...

    James Churchill, Cameco Corporation
  • "I liked this class a lot. I liked the use of the different boards and how hands on the class was. The instructor, Joe Kiceniuk was very knowledgeable and clear on his points."

    Matt Hawkins, Velco
  • “This course helps to show how to focus on the problem and how to narrow down where in your circuit the fault is. The instructor was helpful in showing how to prove you have located the fault through testing. This will be helpful in my work on board HMC ships and submarines.”

    Liam Muldoon, Department of National Defense
  • “ Good course content and lots of hands on to solidify the theory. This course will pay for itself in two weeks”

    Dion Antle, Electrical Supervisor, Kruger Pulp and Paper
  • “ Excellent content with plenty of hands-on troubleshooting and demo-circuits to use/test the techniques.”

    James Froese, Instrumentation Tech, Abitibi Consolidated
  • “The most useful and helpful electrical course I've ever done with Syncrude. Every electrician should take this course at some point in their career. Makes you think about the problem on a larger scale, then narrow down that your testing area.”

    Graham Pittman, Syncrude Canada Ltd.
  • “Good hands on training in a controlled setting. Trains you on an approach to troubleshooting. Proves that the importance of documenting your finding, shows how to divide and conquer the problem. Lots of different troubleshooting problems to work on so there is something for everyone.”

    Russell Penson, Weyerhaeuser
  • “I would recommend this course to all electrical workers. This course helps you go through the process on what and how to troubleshoot electrical systems. I believe that this would help people troubleshoot electrical problems faster.”

    Ryan Sernecky, TransGas
  • "The course was well presented and the instructor Ed Rideout gave good explanations and answers to the questions asked. He taught us how to look at problems in a different way and showed us other troubleshooting methods."

    Chris Osmond, Suncor
  • “I would recommend this course to my co-workers. I learnt how to document everything and how to approach and solve problems in a different way.”

    Kris Samociuk, City of Ottawa
  • “ Very effective and efficient way of how to solve a problem…from start to finish”

    Craig Knee, Electrical Maintenance, Newfoundland Power
  • “Great course and instructor was great. Will use to help analyze and troubleshoot issues in antenna systems that I work on.”

    Fred Dollivier, Department of National Defense
  • “ A good variety of content, and a well informed and open instructor. I will be teaching this method amongst my apprentices and co-workers.”

    Ed Wilhelm, Station Electrician, SaskPower
  • “This course teaches you about mental state and how it affects your attitude when trying to troubleshoot. It plays an important role in analytical thinking that not many people would realize on their own. I would recommend this course/instructor to not only electricians, but millwrights, mechanics...

    Curtis Walch, Graymont
  • “I found this instructor to be very knowledgeable and engaging. He presented the course material in an organized manner, making it easy to follow. The concepts presented will be of great benefit to troubleshooting. I would recommend this course and instructor.”

    Bruce Starkes, Barrick - Williams Operating Corporation
  • I enjoyed the course. It refreshed things that I have not had to troubleshoot in a long time. I will recommend this course to everyone in my shop. Thanks for the knowledge Joe Kiceniuk.

    Scott Felton, SaskPower
  • “Very knowledgeable instructor with a good attitude explains the hazard material thoroughly. The course teaches you an analytical approach for problem solving that can be applied basically to everything in life, recommended to everyone.”

    Felix Kirsher, City of Ottawa
  • I would recommend this training to others, another tool to add to the kit. The instructor, Ed Rideout was easy going and helpful. I also liked the....no question is a stupid question.

    Geof Ansell, Suncor Energy
  • “Course was very good, definitely gave me another way to troubleshoot problems and make sure I document everything. Had very good examples and hands on was awesome, better than looking at a Power Point all day.”

    Scott Purcell, TransGas
  • “This course is the best I've ever done. Lots of hands-on which is the best and fastest way to learn. This course is making me feel more comfortable in troubleshooting; the instructor was a great teacher and a nice person.”

    Darren Buckle, Corner Brook Pulp and Paper
  • “I think that after taking this course, I will become a faster and better trouble-shooter. The instructor was very well informed and came across so that I could understand it easily.”

    Neil Felt, Weyerhaeuser Canada
  • "This course was fun and challenging at the same time. Instruction was clear, done in a comfortable environment."

    Vanessa Baker, Suncor
  • "Joe Kicenuik left lots of time to review all the classroom material. He was very helpful in answering any questions and was effective in explaining what troubleshooting techniques work best for each particular problem. This course will improve your way of approaching future problems in your job field."

    Colwyn Meredith, Suncor
  • "This is an excellent course. I learned a lot of valuable information, especially regarding the application of thinking and learning patterns. Draw out your problem area and focus on the underlying issue."

    Steven Crane, Substation Electrician, Newfoundland Power
  • "I gained the ability to take my troubleshooting to the next level by doing it faster and safer. I believe I have the ability to troubleshoot any problem by applying the steps that I learned in this course."

    Dustin Kavanagh, Husky Energy
  • "The course did a great job in teaching me how to approach troubleshooting a piece of equipment that I'm not familiar with. It taught techniques and provided lots of practical and hands-on practice using those techniques. The classroom exercises were all very different from each other and all were similar...

    Myron Janzen, Agrium
  • "Terry Yonkheym was very patient with our lack of technical "expertise". This was a good course to show us methods to practice in future activities to analyze and plan a method to put into practice."

    Scott Cooke, Agrium
  • "The course was effective at teaching the importance of proper documentation of problems and how to narrow down a problem area."

    Mike Gallant, Irving Tissue
  • “The instructor was extremely helpful, knowledgeable, friendly and understanding of the student’s different levels of experience. The course was probably one of the best I've done to date. I feel more confident when approaching equipment to repair with either experience or little experience working...

    Philip Roberts, Corner Brook Pulp and Paper
  • “This course was a great eye opener on how planning before troubleshooting, will save you a lot of pain and time. As anew worker to the industrial workplace it is a great way to boost my troubleshooting skills. The instructor was great and made sure we all got the points before we moved on and gave...

    Robbie Bath, Corner Brook Pulp and Paper
  • “This is an excellent course to build confidence in troubleshooting, building a solid base from which to troubleshoot. The instructor, Terry Yonkheym, sets a good pace, is knowledgeable and is easy to understand.”

    Stephen Sherwin, Ainsworth Engineered
  • “The course was well thought out, had good equipment, good pace, and relevant training material. The instructor was friendly and relatable, good instruction, good at presenting ideas in different ways to help with understanding.”

    Justin Power, BC Hydro
  • “I really enjoyed my practical class. Thank you for sharing your expertise, I hopefully will be able to implement it further into the field. Thanks.”

    Sergei Martynenko, Winnipeg Airport Authority
  • “I learnt more than I thought I would have learnt. I’ve learned that having more information and being organized is the key to the problem solving. Having a place to start is better than staring at the wall. The instructor was informative and explained things so I could understand them. Definitely...

    Ron Barrett, Otis
  • “The instructor did a great job, very informative, very helpful, lots of knowledge. This is one of the best courses I have ever been involved in; I learnt a lot from this experience.

    Shannon Park, Corner Brook Pulp and Paper
  • “Very fun course with a wide variety of equipment. Good practice for troubleshooting, unfamiliar equipment also good practice for using your logic for solving unknown electrical problems. The instructor was very helpful and made the course very interesting.” Roch Lavergne, Norbord

    Roch Lavergne, Norbord
  • "Excellent course and knowledgeable instructor. Relaxed learning pace with no limits on fault findings. The test equipment and labs were easily understood and were easy to operate. Documentation provided was clear and accurate. It changed my process for fault findings."

    Dave McIntyre, Ontario Power Generation
  • “This is an excellent course for giving troubleshooting procedure. Shows how to breakdown and analyze a problem so with minimal tests you are able to find the problem. The instructor, Terry Yonkheym was very knowledgeable and has extensive knowledge in the troubleshooting and electrical systems. Recommended...

    Tyler Dobbie, Department of National Defence
  • Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan it makes troubleshooting the problem easier. Instructor, Joe Kiceniuk was knowledgeable and conveyed the intent of the course.

    Martin Fleming, Irving Tissue
  • “The course will help me a lot in troubleshooting. It made me learn to troubleshoot quicker and able to split the problem in half the time. The instructor was really good at what he teaches and that made the course better. Thanks.”

    Jeremy Buchart, Syncrude Canada Ltd.
  • “I found the method of troubleshooting presented to be very helpful in solving the problems during the course. After 2 days the time to solve each problem was reduced significantly. I will try to apply this method with similar problems on the job. I found the day 5 troubleshooting board to be most...

    Jeff Shewan, Skookumchuck Pulp Group
  • "This course gets your mind working so you can look at a problem in a different frame of mind."

    Kirk Barron, Shell Canada
  • “Wish I had been given the opportunity to take this training years back. Learning in the classroom, rather than learning in the field, costs the company less down time. This easily pays for the training. Thanks for letting me attend. I will be promoting this to have our 9 control techs take the training.”

    George Fischer, TransGas
  • “This course made me look at the big picture, then find my way to the problem faster by not doing unnecessary testing and checks. Having to write a bubble around the problem area made it easy to reason and test my way through to find the problem quicker and easier.”

    Jeff S., Co-Op Refinery Complex
  • “I think that most of the materials presented were a great exercise in practicing trouble shooting skills.”

    Derek Deuling, LP Peace Valley OSB
  • "This is a great course. I learnt lots about how to organize and prepare for troubleshooting. Well worth attending."

    Steven Gordon, Suncor
  • “Interesting course, I enjoyed it.”

    J. Kezema, Weyerhaeuser
  • "This course was excellent overall. The equipment and tools provided were excellent. The instructor Ed Rideout, was clear and made you feel comfortable with the material."

    Tyler Romanchuk, Suncor Energy
  • This course is an excellent learning tool for troubleshooting. The way it was taught was excellent for getting though the information. For personal gain this was a very good experience. The hands on showed me a ton of new useful information. Ed Rideout was a great teacher, clear and thorough.

    Rob Gaudreau, Argus Machine Co Ltd.
  • “The course was challenging and effective in teaching the intended skills. As long as one keeps in mind its intent which is to focus on a troubleshooting system rather than the particular equipment, I think anyone would find it an excellent learning experience.”

    Peter Pavich, Weyerhaeuser Canada
  • “Using logic and better testing (meter) techniques, I am now a much more effective and efficient trouble-shooter.”

    Colin Lynn, Co-Op Refinery Complex
  • "Although I experience many similar troubleshooting scenarios at work, this course helped develop the proper way. Planning, diagrams, a proper course of action that could help me be more effective in the field."

    Dustin Yarosh, Imperial Oil Ltd.
  • “This course and the instructor were both exceptional and I highly recommend this course to anyone in the electrical trade.”

    Travis Cluett, Syncrude Canada Ltd.
  • “The course was useful in the sense that it teaches the importance of finding your starting point and staying calm while troubleshooting. The course would be best suited for apprentices, journeymen with little or no troubleshooting experience. There are lessons to be taken from it and about the mental...

    Tristan R, LP Peace Valley OSB
  • "I enjoyed the troubleshooting and especially the methodology"

    Dave Cox, Koch Fertilizers
  • “I was very happy with the course. I learned a lot. My troubleshooting skills have improved more than what I was expecting. The teacher was awesome and very knowledgeable.”

    Michael Downing, Syncrude Canada Ltd.
  • “As a maintenance electrician, I think the course was great and should be made mandatory for all journeymen. I will continue to use a consistent systematic approach when troubleshooting. Our instructor was very knowledgeable on the material presented, very patient, and made the course fun and entertaining.”

    Pat Buis, Syncrude
  • “This was a well paired course with plenty of time and exercises to complete, very knowledgeable instruction for planning.”

    Andrew Luxton, LP Peace Valley OSB
  • “Had a good time learning about troubleshooting. The instructor was good and answered all of my questions. He showed us how and where to begin troubleshooting so we didn’t have to go through the whole circuit. I would tell anyone to take this course as it was very helpful.”

    Kevin Mason, Syncrude Canada
  • "Course teaches and dictates the importance of keeping focused on issue and document info. Plan a strategic execution of analyzing data, record info, isolate problem areas and control amount of excess testing with meter to minimize false readings.

    Todd Giesbrecht, Agrium
  • “Very good training, very much like back to the trade school. Best training I have been on in a long time. It really helped with logical process for troubleshooting. Example, more analysis less testing.”

    Drew Cameron, City of Ottawa.
  • “The information was good. There was lots of hands on, which was excellent. The instructor kept things moving at a good pace. He was knowledgeable about aspects of the course material. The equipment used worked well with the troubleshooting objective. Definitely learnt something.”

    Bruce Bell, Winnipeg Airport Authority
  • "This course was good and definitely changed my thought process. The hands on/practical portion I found to be the most effective. The computer programs were also very effective."

    Jeff Henderson, Pengrowth Energy Corp.
  • “My troubleshooting skills are better after finding a method to break apart electrical problems. This course shows you efficient ways to analyze information and plan tests.”

    Landon Walker, CO-OP Refinery Complex
  • “ Excellent, an invaluable troubleshooting tool.”

    Jim King, Electrician, Williams Operating Corp
  • “The instructor explained the material very well; he was very knowledgeable of the equipment, material and software. He was able to break down problems to a level anyone could understand. I noticed improvement day to day in my troubleshooting abilities.”

    Steve Terry, Corner Brook Pulp and Paper
  • "Thought the course was very informative. It taught extra ways of thinking to use for problems. The instructor, Ed Rideout was very experienced and showed poise when asked to go over/show different ways of explaining a problem to the class."

    Alex McKee, Suncor Energy
  • "This course will pay for itself the first time a critical motor is down. If it saves one hour of downtime that is $100,000.00"

    Patrick Kachur, Electrician, Syncrude Canada
  • “Very good to think of troubleshooting in a more effective manner and safer to record results and findings for information sharing’s and recording. WebCAT will send all people to course in electrical field.”

    Tom Rustige, Syncrude Canada Ltd.
  • “This was a very good course. It helps you to get in a proper mind set when you come up on a problem to troubleshoot. It teaches you that documentation is key to shorten your troubleshooting time. The instructor was on point and had a lot of knowledge to pass on.”

    Calvin Delhon, Syncrude Canada Ltd.
  • “ Documentation is the key to successful troubleshooting. Excellent job! I will be recommending to my supervisor that the other techs take this training”

    William Patey, Technician, GN Plastics
  • “The course was very effectively laid out and the use of the training aids made the course much easier to stay engaged. The instructor was very knowledgeable and was able to steer you in the proper direction without making you feel stupid. Excellent course overall.”

    Stuart Yemen, City of Ottawa
  • “The instructor let us know the focus of the course and really showed us the method which we were to follow. Easy to talk to and made you think through the problems.”

    Dale Buhler, Ainsworth Engineered
  • “The course demonstrated the importance of taking notes, which became apparent to prevent yourself from going in circles and checking equipment previously checked. Splitting the circuits into sections is something I will take away from the course and use extensively in the future. I view this as a...

    Matt Goyer, Skookumchuck Pulp Group
  • "I think this was a great course. I haven't done a lot of troubleshooting up to this point but certainly feel better prepared to do so now. Joe Kiceniuk is a great instructor and he is very knowledgeable."

    Andrew Sheaves, Suncor
  • “Course overall is very good. A lot of good, on topic information. Very beneficial to anyone having to troubleshoot systems. The instructor was excellent. Very versed at delivering the information at an in depth but widely understood method. His knowledge with the process of troubleshooting is very...

    Dave McDonald, Canada Training Group
  • “The instructor was very knowledgeable in troubleshooting and course content very interesting and worthwhile course.”

    Mark Johnstone, Syncrude
  • HATCES “I would recommend this course for anyone who was looking to upgrade or start on their troubleshooting knowledge. The structured system taught is a very helpful tool to help pinpoint the problem efficiently. The instructor is very knowledgeable and will help you along without pointing out the...

    Nevin Edmundson, Winnipeg Airport Authority
  • “The instructor was very knowledgeable and well prepared. He used real time examples to illustrate points. He kept the flow going not allowing us to get side tracked from our goals. Each day started with a review and reinforced course objectives. A great course, highly recommend it.”

    Kent Strong, Syncrude Canada Ltd.
  • “He was amazing from the beginning till the end for his in-depth knowledge of the course materials. He speaks in a tone that could be understood. If you call his attention on any topic, he spent time with you and made sure you got it. I loved the course.”

    Johnny Quayson, Syncrude
  • “ If you want everyone playing on the same team to work correctly and in an efficient manner, do this training”

    Thomas Veysey, Technician, Vermont Electric Company
  • The props/test equipment makes it easier to understand and learn. Computer apps were an interesting challenge. Even with years of experience, it is helpful to see troubleshooting from another structured perspective.

    Dennis Riesterer, Velco
  • “I fully enjoyed the course and I would highly rate this course for the rest of my coworkers. The equipment was excellent and there was a lot of troubleshooting areas which were great.”

    Rodney Rice BC Hydro,
  • “I think the course was very well presented and helped emphasize the use of a meter and how to interpret the readings you get.”

    Mike Funk, LP Peace Valley OSB
  • "This course will pay for itself by the time I repair my first piece of equipment. Ed Rideout is an excellent instructor with a lot of actual hands on experience. Top guy, top course. Material was clear and relevant."

    Joe Van Niekerk, Suncor
  • “Everything was great; this course will help me very much to troubleshoot better.”

    Kent Pilon, City of Ottawa
  • "The contents of this course will be an invaluable asset to me and I would recommend that other technicians also take this course."

    John Taylor, Ontario Power Generation
Day 1
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 2
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 3
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 4
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 5
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
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