Electro-Mechanical Deductive Reasoning for Heavy Equipment Technicians

“The instructor was knowledgeable on course content. He kept everything in informal and made it fun. Emphasized the process on how to solve problems.”

“The course will help me a lot in troubleshooting. It made me learn to troubleshoot quicker and able to split the problem in half the time. The instructor was really good at what he teaches and that made the course better. Thanks.”

"I enjoyed the troubleshooting and especially the methodology"

"The course was well presented and the instructor Ed Rideout gave good explanations and answers to the questions asked. He taught us how to look at problems in a different way and showed us other troubleshooting methods."

"The course was good, we were shown a different way to approach problems. The instructor, Terry Yonkheym was easy to understand and follow."

“The instructor was very knowledgeable in troubleshooting and course content very interesting and worthwhile course.”

"Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan, it makes troubleshooting the problem easier."

“The instructor is very patient and knowledgeable, offered assistance and gave time to help me understand the task at hand.”

"I gained the ability to take my troubleshooting to the next level by doing it faster and safer. I believe I have the ability to troubleshoot any problem by applying the steps that I learned in this course."

“The instructor did a great job, very informative, very helpful, lots of knowledge. This is one of the best courses I have ever been involved in; I learnt a lot from this experience.

“This course was valuable in terms of learning documentation and a methodical approach to troubleshooting. It was practical and engaging and provided valuable tips and practice in implementing the method. I would have liked a little more coaching on how to divide the circuits and theory. However, after...

“The instructor was very knowledgeable and well prepared. He used real time examples to illustrate points. He kept the flow going not allowing us to get side tracked from our goals. Each day started with a review and reinforced course objectives. A great course, highly recommend it.”

"This course gets your mind working so you can look at a problem in a different frame of mind."

“ I enjoyed it. It was very mixed. You were not overdoing just one aspect but always covering something new. I like the troubleshooting tools…thinking, observing, analysis, then test!”

Great instructors, very knowledgable, willing to slow down and go over the material as many times as it takes, very patient. Course Covers a lot of relevant info.

“Course was very good, challenging and informative.”

“This course was very beneficial in helping you to think about how to breakdown problems to reduce troubleshooting time. The idea of documenting everything so that others can pick up where you left off will help with cross shift issues.”

“This course and the instructor were both exceptional and I highly recommend this course to anyone in the electrical trade.”

“Enforced the importance of good documentation, know what to expect from meter readings before the readings, understanding the problem, get all the available info, if stuck on a problem, take a short break.”

“I found the course and the instructor challenged me in ways that revealed my weaknesses and provided the skills and system to overcome them. Well worth it!”

“Very good training, very much like back to the trade school. Best training I have been on in a long time. It really helped with logical process for troubleshooting. Example, more analysis less testing.”

"Course teaches and dictates the importance of keeping focused on issue and document info. Plan a strategic execution of analyzing data, record info, isolate problem areas and control amount of excess testing with meter to minimize false readings.

“I thought the course was very well done. I liked the hands-on approach. The instructor was very knowledgeable. I would recommend to coworkers. We work on generator systems, kitchen equipment, industrial, overhead crane VFD’s, HVAC Systems on the base, overhead doors, fire pump diesel and electric.”

“The instructor was very knowledgeable about the course material. The content of the course was very interesting and valuable for my personal benefit as well as the company. I had very little exposure to prints and troubleshooting before the course and I feel now way ahead in this troubleshooting than...

“This was a great course; I had no experience on troubleshooting prior to the start of this course. Now I feel comfortable. I'm glad it was available for me and it will greatly help me in the future.”

"The contents of this course will be an invaluable asset to me and I would recommend that other technicians also take this course."

“This course helps to improve troubleshooting skills by starting with the basics. Shows the importance of documentation for helping you and your coworkers. By planning your testing, you will be more efficient. Course was thorough and well instructed. The instructor made sure everyone was at the same...

"This course is an excellent tool for anyone who will be doing troubleshooting on equipment or a plant."

“Good hands on training in a controlled setting. Trains you on an approach to troubleshooting. Proves that the importance of documenting your finding, shows how to divide and conquer the problem. Lots of different troubleshooting problems to work on so there is something for everyone.”

“I found this instructor to be very knowledgeable and engaging. He presented the course material in an organized manner, making it easy to follow. The concepts presented will be of great benefit to troubleshooting. I would recommend this course and instructor.”

“ Documentation is the key to successful troubleshooting. Excellent job! I will be recommending to my supervisor that the other techs take this training”

"The instructor, Terry Yonkheym was very knowledgeable and came across well wth his presentation. He was very good at explaining the problems encountered and what to look for. Also, explained this course was about "how" to troubleshoot with the 5 step system. This technique should help to figure out...

“ Good course content and lots of hands on to solidify the theory. This course will pay for itself in two weeks”

"I think this was a great course. I haven't done a lot of troubleshooting up to this point but certainly feel better prepared to do so now. Joe Kiceniuk is a great instructor and he is very knowledgeable."

"Excellent course. The content and the instructor exceeded my expectations, I have new tools in my toolbox. Most importantly, a new way of thinking. How to come to an issue? How to gather "helpful" info? How to zero in on the problem? The hands on was an invaluable learning tool."

“Using logic and better testing (meter) techniques, I am now a much more effective and efficient trouble-shooter.”

“I would recommend this course to my co-workers. I learnt how to document everything and how to approach and solve problems in a different way.”

I did enjoy this course and liked reviewing what I already learned back in trade school. The instructors were very knowledgeable and helped me through parts of the course in which I was a little rusty.

"This is an excellent course. I learned a lot of valuable information, especially regarding the application of thinking and learning patterns. Draw out your problem area and focus on the underlying issue."

“This was an excellent course with a great layout of the material. It starts with a learning process of systematically breaking down the circuits to narrow down the focus area. By doing this, you have a smaller focus area and less testing, making you more efficient. Also learning the importance of...

“The instructor was very knowledgeable, able to convey the message to the students so they understood. Hands on problem were similar to real-world problems, good layered track approach didn't intimidate students. Gave students confidence to take a good approach to troubleshooting.”

“This course teaches you about mental state and how it affects your attitude when trying to troubleshoot. It plays an important role in analytical thinking that not many people would realize on their own. I would recommend this course/instructor to not only electricians, but millwrights, mechanics...

“The instructor has lots of experience and demonstrated the information very well. I will make use of the information presented. Great course.”

"This is a great course. I learnt lots about how to organize and prepare for troubleshooting. Well worth attending."

"Very good tips on how to break down a problem into manageable steps. And on eliminating problem areas to break down problems. Good teaching."

“Great course and instructor was great. Will use to help analyze and troubleshoot issues in antenna systems that I work on.”

“The instructor and course was very good. The instructor was well-prepared and very knowledgeable. I would tell all my co-workers how excellent this course was taught.”

"This course was excellent overall. The equipment and tools provided were excellent. The instructor Ed Rideout, was clear and made you feel comfortable with the material."

Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan it makes troubleshooting the problem easier. Instructor, Joe Kiceniuk was knowledgeable and conveyed the intent of the course.

“Very good course. I would recommend to my coworkers if they felt they needed to improve their troubleshooting skills, or develop proper skills. This course will take them to where they would want to be. This course had given me valuable skills and knowledge to make my job as a maintenance electrician...

“Was a good course. Enjoyed the challenges of troubleshooting with a different method. Would highly recommend.”

“Everything was great; this course will help me very much to troubleshoot better.”

"I liked this course as there were good fault/circuit boards to work on. I liked the heater simulator as it related to a lot of what I would do on a regular troubleshooting day. (A lot of propane furnaces, which are similar) Also, the timing circuit was great, a lot of knowledge came out of that one...

The props/test equipment makes it easier to understand and learn. Computer apps were an interesting challenge. Even with years of experience, it is helpful to see troubleshooting from another structured perspective.

“This was a well paired course with plenty of time and exercises to complete, very knowledgeable instruction for planning.”

“Course was very good, definitely gave me another way to troubleshoot problems and make sure I document everything. Had very good examples and hands on was awesome, better than looking at a Power Point all day.”

"Although I experience many similar troubleshooting scenarios at work, this course helped develop the proper way. Planning, diagrams, a proper course of action that could help me be more effective in the field."

"Joe Kicenuik left lots of time to review all the classroom material. He was very helpful in answering any questions and was effective in explaining what troubleshooting techniques work best for each particular problem. This course will improve your way of approaching future problems in your job field."

I think the course was useful because it taught me how to plan my troubleshooting. It was a lot of hands on tasks which was good. It gave me a lot of testing experience and the ability to experiment, going about problems in a different way. The instructor, Terry Yonkheym was knowledgeable and kept the...

“This was a very good course. It helps you to get in a proper mind set when you come up on a problem to troubleshoot. It teaches you that documentation is key to shorten your troubleshooting time. The instructor was on point and had a lot of knowledge to pass on.”

This course was definitely beneficial to me. It opened my eyes on how to look at a circuit differently and use less steps to identify a problem. This training proved the importance of recording ALL information gathered about a problem, at the same time also knowing how the circuits should operate under...

"This course was good and definitely changed my thought process. The hands on/practical portion I found to be the most effective. The computer programs were also very effective."

“I thoroughly enjoyed this course. It had lots of hands on exercises, which is the best way to learn. Ed Rideout was very knowledgeable and obviously had a ton of practical experience. Great instructor!”

“He was amazing from the beginning till the end for his in-depth knowledge of the course materials. He speaks in a tone that could be understood. If you call his attention on any topic, he spent time with you and made sure you got it. I loved the course.”

It was a good course for learning how to troubleshoot systems with a process and direction in mind, by using that process, it becomes clearer what the cause of the problematic symptom is, and in turn to know what should be repaired/replaced. Lots of hands-on experience, troubleshooting was a great way...

“The instructor was knowledgeable about the content of the course, which helps explaining how to dissect and troubleshooting electrical problems and prints. This course is a valuable asset. It's provided knowledge on how to become quicker and more efficient at recognizing the problem in an electrical...

“I was very happy with the course. I learned a lot. My troubleshooting skills have improved more than what I was expecting. The teacher was awesome and very knowledgeable.”

I found that the course was good and it made me think about narrowing down the problem and planning it out before starting my troubleshooting. I liked the fact it was a small class ad it was easier to get help if you needed it.

“My troubleshooting skills are better after finding a method to break apart electrical problems. This course shows you efficient ways to analyze information and plan tests.”

This course is an excellent learning tool for troubleshooting. The way it was taught was excellent for getting though the information. For personal gain this was a very good experience. The hands on showed me a ton of new useful information. Ed Rideout was a great teacher, clear and thorough.

The course was very informative and taught us a good way on how to troubleshoot. The teacher, Terry Yonkheym was good at getting his points across and always had time for each person.

“I thought he did a great job presenting the materials and how to properly and efficiently troubleshoot electrical systems. I think that I can use the information I got to help me diagnose problems I may come across at work. I learnt that a system should be analyzed and a plan made before proceeding...

“I learnt more than I thought I would have learnt. I’ve learned that having more information and being organized is the key to the problem solving. Having a place to start is better than staring at the wall. The instructor was informative and explained things so I could understand them. Definitely...

"This course will pay for itself by the time I repair my first piece of equipment. Ed Rideout is an excellent instructor with a lot of actual hands on experience. Top guy, top course. Material was clear and relevant."

“Wish I had been given the opportunity to take this training years back. Learning in the classroom, rather than learning in the field, costs the company less down time. This easily pays for the training. Thanks for letting me attend. I will be promoting this to have our 9 control techs take the training.”

HATCES “I would recommend this course for anyone who was looking to upgrade or start on their troubleshooting knowledge. The structured system taught is a very helpful tool to help pinpoint the problem efficiently. The instructor is very knowledgeable and will help you along without pointing out the...

“I would recommend this course to all electrical workers. This course helps you go through the process on what and how to troubleshoot electrical systems. I believe that this would help people troubleshoot electrical problems faster.”

“The instructor explained the material very well; he was very knowledgeable of the equipment, material and software. He was able to break down problems to a level anyone could understand. I noticed improvement day to day in my troubleshooting abilities.”

"Great instruction, I learnt a lot of troubleshooting skills. It was a very informative course!!"

“ A good variety of content, and a well informed and open instructor. I will be teaching this method amongst my apprentices and co-workers.”

The course and instructor were really good, very well-formatted to keep on topic and moving forward. It was all-around excellent, really opened my eyes to ways of troubleshooting problems I had never thought of asking before, and moving forward, can use in all sorts of different troubleshooting.

"The course did a great job in teaching me how to approach troubleshooting a piece of equipment that I'm not familiar with. It taught techniques and provided lots of practical and hands-on practice using those techniques. The classroom exercises were all very different from each other and all were similar...

“As a maintenance electrician, I think the course was great and should be made mandatory for all journeymen. I will continue to use a consistent systematic approach when troubleshooting. Our instructor was very knowledgeable on the material presented, very patient, and made the course fun and entertaining.”

"I believe this course will help decrease downtime if we document, analyze and have a plan before we start arc testing."

I enjoyed this class a lot. I liked the use of the different boards and how hands-on the class was.

"This was by far the most practical electrical course I have taken so far. The instructor was excellent and very knowledgeable in his field. I wish I had taken this course 20 years ago."

“The instructor Ed Rideout, presented the course content in a clear efficient manner. New troubleshooting techniques were well presented and received. By the end of the course I had noticed overall improvement in circuit troubleshooting ability.”

“This course was very beneficial, learning and brushing up on old skills. The testing boards/equipment is all set up very well. I would certainly suggest this to any and all colleagues. Two thumbs up.”

"This course was very informative and interesting. Good information which is reinforced by the hands on practice provided."

“I really enjoyed my practical class. Thank you for sharing your expertise, I hopefully will be able to implement it further into the field. Thanks.”

“This course helps to show how to focus on the problem and how to narrow down where in your circuit the fault is. The instructor was helpful in showing how to prove you have located the fault through testing. This will be helpful in my work on board HMC ships and submarines.”

“The course was useful in the sense that it teaches the importance of finding your starting point and staying calm while troubleshooting. The course would be best suited for apprentices, journeymen with little or no troubleshooting experience. There are lessons to be taken from it and about the mental...

"This course was fun and challenging at the same time. Instruction was clear, done in a comfortable environment."

"Very good. Good amount of hands on mixed with a good amount of theory. The workload was perfect, any more would have been rushed or not understood by the end of the day. My brain was tired. Any less would not have forced me to push myself. The hands on laptops were perfect."

"I have gained the confidence in analyzing and learning how to find a problem, by not getting my mind stuck in one spot. Just that alone has already made me better at my trade. The amount I have learned during this course would have satisfied me by the end of the second day. So, having a full five days...

“Instructor was very knowledgeable and the course was great. The course was very hands on which made it easier to learn.”

“Very good to think of troubleshooting in a more effective manner and safer to record results and findings for information sharing’s and recording. WebCAT will send all people to course in electrical field.”

“ Excellent content with plenty of hands-on troubleshooting and demo-circuits to use/test the techniques.”

“I found this course to be very precise and to the point, teaching an effective and expedient means to troubleshoot a system that is more or less universal. I found the method this course taught to even be effective on systems I was not familiar with; using this method I was able to successfully troubleshoot...