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This five-day program develops deductive reasoning abilities in Heavy Equipment Technicians that can be applied to complex electrical and mechanical systems. It is guaranteed to significantly reduce equipment downtime and costs.

Over 1,000 lbs of project equipment is trailered to your site. This enables participants tospend 90% of their time troubleshooting realistic faults utilizing both hardwired (including CAN Bus) and software simulators under the guidance of a Master Troubleshooter.

Based on Canada Training Group's proprietary Deductive Reasoning TM methodology, this program is flexible enough to develop strong processes in younger troubleshooters and still challenge experienced troubleshooters to fine-tune their skills.

Another major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.

Any troubleshooter determined to improve their game will be able to apply our Deductive Reasoning TM methodology to electrical, mechanical and other systems, collectively saving you hundreds of thousands of dollars in downtime during their career with your company.

Our instructors have 30-40 years of electrical troubleshooting experience, including 15-20 years as troubleshooting instructors. Our maximum class size of 8 students allows the instructor to work closely with each student to improve every aspect of their troubleshooting skills and ensure their maximum learning.

Past participants continue to make especial reference to the measurable increase in their safety by following our proprietary Deductive Reasoning TM methodology.

 

 

Who should attend: Heavy Equipment Technicians, Millwrights, Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical and mechanical systems.

You will be able to: Significantly reduce equipment downtime by rigorously applying our proprietary troubleshooting process

Next Electro-Mechanical Deductive Reasoning for Heavy Equipment Technicians Courses
April 27 – May 1, 2026 Mississauga, ON OR26287 $4799.00 + Tax Per Attendee Register
May 25 – 29, 2026 Saskatoon, SK OR26377 $4799.00 + Tax Per Attendee Register
June 15 – 19, 2026 Mississauga, ON OR26514 $4799.00 + Tax Per Attendee Register
View schedule
  • Neil Felt, Weyerhaeuser Canada
    “I think that after taking this course, I will become a faster and better trouble-shooter. The instructor was very well informed and came across so that I could understand it easily.”
  • Drew Cameron, City of Ottawa.
    “Very good training, very much like back to the trade school. Best training I have been on in a long time. It really helped with logical process for troubleshooting. Example, more analysis less testing.”
  • Dustin Yarosh, Imperial Oil
    Although I experience many similar troubleshooting scenarios at work, this course helps develop the proper way. Planning, diagrams and a proper course of action that could help me be more effective in the field. I found the last few days interesting as well as being related to electronic systems, some...
  • Kent Pilon, City of Ottawa
    “Everything was great; this course will help me very much to troubleshoot better.”
  • Brian Weir, Suncor
    "Great instruction, I learnt a lot of troubleshooting skills. It was a very informative course!!"

Course topics

1. INTRODUCTION

Objective:

I. EVALUATE AND COMPARE REASONING METHODOLOGIES

Objective: Determine the most efficient and effective reasoning methodology to employ while troubleshooting

II. DEDUCE FAULT TYPE

Objective: Isolate the root cause using deduction.

View all topics

1. INTRODUCTION

Objective:

  • Course Introduction
  • Student Introductions

I. EVALUATE AND COMPARE REASONING METHODOLOGIES

Objective: Determine the most efficient and effective reasoning methodology to employ while troubleshooting

  • Review Analytical Thinking
  • Review Divergent Thinking
  • Review Convergent Thinking
  • Review Inductive Reasoning
  • Develop a Troubleshooting Procedure Applying Deductive Reasoning
  • Compare Deductive Reasoning to Analytical Thinking
  • Review Deductive Reasoning
  • Develop an Electrical Troubleshooting Procedure Applying Deductive Reasoning
  • Practical Projects

II. DEDUCE FAULT TYPE

Objective: Isolate the root cause using deduction.

  • Differentiate Between Electrical and Mechanical Faults
  • Differentiate Between Electrical and Fluid Faults
  • Differentiate Between Power and Control Faults
  • Differentiate Between Electrical and Electronic Faults
  • Identify Black Box Faults
  • Practical Projects

III. PLAN YOUR TROUBLESHOOTING APPROACH

Objective: Use empirical evidence to plan your steps.

  • Evaluate Hazards
  • Select Starting Point
  • Plan Minimum Troubleshooting Steps
  • Deduce Test Results
  • Practical Projects

IV. PREPARE TO TROUBLESHOOT

Objective: Develop preparatory skills.

  • Select Troubleshooting Tools
  • Make Factual Observations
  • Plan Your Tests
  • Gather Empirical Evidence
  • Practical Projects

V. TROUBLESHOOT THE SYSTEM

Objective: Apply a non-redundant series of minimum tests supported with documentation of the process.

  • Control Hazards
  • Conduct Tests
  • Record Tests and Results
  • Practical Projects

VI. INTERPRET DATA

Objective: Utilize results of troubleshooting to both fix the current problem but to also deduce root cause.

  • Evaluate Test Results
  • Eliminate Non-Problem Areas
  • Identify True Cause of Failure
  • Practical Projects
  • Isolate Cause of Failure

VII. TROUBLESHOOT 12/24VDC SYSTEM PROBLEMS

Objective: Apply deductive reasoning skills to identify and isolate constant and intermittent DC system problems with the fewest tests

  • Open Circuits
  • Short Circuits
  • Voltage Drops
  • Voltage Loss
  • Grounded Circuits
  • Crossed Circuits
  • Sensor Faults
  • Actuator Faults
  • ECU Faults
  • Practical Projects

VIII. UNDERSTAND HEAVY EQUIPMENT CAN BUS CONTROL SYSTEMS

Objective: Identify and relate the individual components of a CAN Bus system and how they are integrated into a system

  • CAN Protocols
  • CAN Networks
  • Electronic Control Units
  • CAN Bus
  • Nodes
  • CAN Message
  • CAN Logging
  • Diagnostic Trouble Codes
  • Sensors
  • Actuators
  • CAN Customizing
  • Practical Projects

IX. TROUBLESHOOT HEAVY EQUIPMENT CAN BUS CONTROL SYSTEMS

Objective: Apply deductive reasoning skills to identify and isolate constant and intermittent CAN Bus system problems with the fewest tests

  • Test Instruments
  • Electronic Control Unit Problems
  • BUS Problems
  • Sensor Problems
  • Node Problems
  • Actuator Problems
  • Open Circuits
  • Grounded Circuits
  • Hi - Lo Short Circuits
  • Practical Projects

X. TROUBLESHOOT HEAVY EQUIPMENT CAN BUS SENSORS

Objective: Apply deductive reasoning skills when testing sensors

  • Sensor Types
  • Sensor Calibration
  • Liquid Level Sensors
  • Position Sensors
  • Pressure Sensors
  • Speed/Timing Sensors
  • Temperature Sensors
  • Other Sensors
  • Practical Projects

XI. TROUBLESHOOT HEAVY EQUIPMENT CAN BUS ACTUATORS

Objective: Apply deductive reasoning skills when testing actuators

  • Actuator Types
  • Actuator Calibration
  • Engine Actuators
  • Brake Actuators
  • Steering Actuators
  • Transmission Actuators
  • Chassis Actuators
  • Other Actuators
  • Practical Projects

XII. CONCLUSION

Objective: Conclude course and evaluate troubleshooting skill progression in both speed and accuracy.

  • Evaluation of Learned Skills
  • Review of Course Goals
  • Review of Student Goals
  • Evaluation of Course

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Next Electro-Mechanical Deductive Reasoning for Heavy Equipment Technicians Courses

Date City & prov Venue Code
April 27 – May 1, 2026 Mississauga , ON RS Breakers & Controls OR26287 Register
May 25 – 29, 2026 Saskatoon , SK RS Breakers & Controls OR26377 Register
June 15 – 19, 2026 Mississauga , ON RS Breakers & Controls OR26514 Register
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  • Joe Kiceniuk

    Years of Experience
    58

    Joe Kiceniuk was educated at University of Alberta and University of British Columbia and has technical training in electronics with over 40 years experience in electronic circuit construction, troubleshooting and service. Joe has a working knowledge of multiple programming languages and extensive experience with quality control in analytical systems. He has designed and built equipment and is the...

    • Mario Vargas, Bradken
      "Joe was very knowledgeable about all of the different questions that were asked. He was a very good teacher/instructor."
    • Reuben Peters, La Crete Sawmills
      Joe is very knowledgeable and respectful. He did a good job explaining the course and keeping everyone involved, so I would say he did great.
    • Rob Barter, Syncrude Canada
      "Joe did a great job. He was very helpful, but made you work at getting the answer you needed on your own."
    See Joe Kiceniuk CV
  • Norm Jewitt

    Years of Experience
    41

    He began his career in the electrical trade by engaging in construction activities at a potash mine located west of Saskatoon, Saskatchewan. Since then, he has accumulated experience in various facets of the electrical trade, including construction, commissioning, and maintenance.Norm has contributed his skills to the commercial, industrial, and mining sectors. Additionally, he successfully managed...

    Expertise

    • Brittany Goudreault, TransAlta
      Norm was good. Took the time to make sure we all properly understood the content being taught to us and made the course interactive, ensuring that everyone participated.
    • Stewart Denby, Rev Engineering
      Norm was very good at teaching and explaining the course materials. His knowledge of low and medium circuit breakers, protective devices, and all their components was evident in the training/ teaching he shared with us. Overall it was a great course with lots of knowledge.
    • Chris Skinner, Syncrude Canada
      Norm is an absolute gem. His sense of humor and a vast array of experience allow him to relate his teachings to many different scenarios. He takes the time to thoroughly explain the topic, uses practical examples and experience to keep the class flowing smoothly, and captures your attention to keep you...
    See Norm Jewitt CV
  • Wayne Jeffrey

    Years of Experience
    44

    Wayne joined Canada Training Group with over 40 years of knowledge and experience in the Electrical and Instrumentation industry. As a Master Electrician and Journeyman Instrument Mechanic, Wayne offers a unique perspective to training that provides solid theory with practical applications gained through years of work in the industry. Wayne’s oilfield and agriculture experience encompasses maintenance...

    • Brett Fisher, MTM Mine
      I personally liked Wayne as an instructor. He had lots of information and went over all the details with us. He answered any questions we had right away and made it make sense.
    • Robert Burnell, Suncor Energy
      Wayne was a great instructor, easy to get along with, open to questions, and very knowledgeable
    • Geo Kandathil, International Paper Company
      Wayne was very informed and enthusiastic about teaching, which was helpful for the people attending the class.
    See Wayne Jeffrey CV
  • Dave Cox

    Years of Experience
    46

    Dave began his career in commercial high rises in Calgary. He then spent time working industrial oilfield maintenance electrical in Alberta followed by General Motors in Oshawa Ontario, Koch fertilizer and Husky Oil in Manitoba, Baffin Island at an iron ore mine and commissioning in the Alberta oildsands sector.Dave is also an avid whitewater rafting professional, and has served as a guide in Ontario...

    • Carson Jeffrey, Alberta Health Services
      Dave was able to answer any of my questions and did not rush any parts of the course, which gave me the time I needed to understand and complete each exercise.
    • Carmelle Smyth, Centerra Gold
      The information was well laid out and delivered, lots of time for interaction with the instructor and fellow students. The slides are esthetically pleasing, with some great documentation examples. The instructor is well-versed in electrical equipment, safety, and good business practice. While also being...
    • Zach Berthier, Global Container Terminals
      Dave was very clear with instructions and helpful with problem-solving and fault finding.
    See Dave Cox CV
  • Jim Roberts

    Years of Experience
    46

    Jim Roberts brings over 43 years of experience in the electrical field. A graduate from the Georgian College Electrical Engineering program, he started his career at Toronto Hydro Electrical Systems as a High Voltage Underground Cable Fault Technician then proceeded to Toronto Transit Commission where he obtained his red seal 309A electrical license and became a Maintenance/Construction Electrician...

    • Shaun Filson, SaskPower
      “Jim presented the material in an easy-to-follow manner. Course content was informative and will be very useful in the place where I work. Overall, definitely worth taking.”
    • Andy Scheibli, Lambton Kent DSB
      Informative, knowledgeable, entertaining.
    • Mike Zahra, Toronto Transit Commission
      “Good instructor, very knowledgeable.”
    See Jim Roberts CV
  • "Excellent course. The content and the instructor exceeded my expectations, I have new tools in my toolbox. Most importantly, a new way of thinking. How to come to an issue? How to gather "helpful" info? How to zero in on the problem? The hands on was an invaluable learning tool."

    Christian Wells, Agrium
  • “I think the course was very well presented and helped emphasize the use of a meter and how to interpret the readings you get.”

    Mike Funk, LP Peace Valley OSB
  • "The course was effective at teaching the importance of proper documentation of problems and how to narrow down a problem area."

    Mike Gallant, Irving Tissue
  • "I believe this course will help decrease downtime if we document, analyze and have a plan before we start arc testing."

    Aaron Staudinger, Syncrude Canada
  • "I think this was a great course. I haven't done a lot of troubleshooting up to this point but certainly feel better prepared to do so now. Joe Kiceniuk is a great instructor and he is very knowledgeable."

    Andrew Sheaves, Suncor
  • “The most useful and helpful electrical course I've ever done with Syncrude. Every electrician should take this course at some point in their career. Makes you think about the problem on a larger scale, then narrow down that your testing area.”

    Graham Pittman, Syncrude Canada Ltd.
  • “I think that after taking this course, I will become a faster and better trouble-shooter. The instructor was very well informed and came across so that I could understand it easily.”

    Neil Felt, Weyerhaeuser Canada
  • "I have gained the confidence in analyzing and learning how to find a problem, by not getting my mind stuck in one spot. Just that alone has already made me better at my trade. The amount I have learned during this course would have satisfied me by the end of the second day. So, having a full five days...

    Chris Bodnariuk, Tembec Industries
  • The course was a good refresher. It had good analysis sharpening skills. Also, the switchboards, laptops, and programs helped break down circuits.

    Zack Berthier, Global Container Terminals
  • “This course was very beneficial in helping you to think about how to breakdown problems to reduce troubleshooting time. The idea of documenting everything so that others can pick up where you left off will help with cross shift issues.”

    Darcy Orthner, Cameco
  • “ Good course content and lots of hands on to solidify the theory. This course will pay for itself in two weeks”

    Dion Antle, Electrical Supervisor, Kruger Pulp and Paper
  • “The instructor was very knowledgeable in troubleshooting and course content very interesting and worthwhile course.”

    Mark Johnstone, Syncrude
  • I enjoyed this class a lot. I liked the use of the different boards and how hands-on the class was.

    Matt Hawkins, Velco
  • This course is an excellent learning tool for troubleshooting. The way it was taught was excellent for getting though the information. For personal gain this was a very good experience. The hands on showed me a ton of new useful information. Ed Rideout was a great teacher, clear and thorough.

    Rob Gaudreau, Argus Machine Co Ltd.
  • “The instructor, Terry Yonkheym sure knows his stuff which helps a lot. I think in time I will surely benefit from this course (once I make what I learnt common practice). Class size was perfect and overall experience was good.”

    Daniel Goebel, Argus Machine Co. Ltd.
  • “This is an excellent course to build confidence in troubleshooting, building a solid base from which to troubleshoot. The instructor, Terry Yonkheym, sets a good pace, is knowledgeable and is easy to understand.”

    Stephen Sherwin, Ainsworth Engineered
  • “The instructor was very knowledgeable about the course material. The content of the course was very interesting and valuable for my personal benefit as well as the company. I had very little exposure to prints and troubleshooting before the course and I feel now way ahead in this troubleshooting than...

    Bruno Courty, Barrick - Williams Operating Corporation
  • I enjoyed the course. It refreshed things that I have not had to troubleshoot in a long time. I will recommend this course to everyone in my shop. Thanks for the knowledge Joe Kiceniuk.

    Scott Felton, SaskPower
  • “ How to analyze, document and test efficiently... this course is for anyone who works on electrical systems.”

    Michael Irving, Maintenance Electrician, Shell Canada
  • The course was very informative and taught us a good way on how to troubleshoot. The teacher, Terry Yonkheym was good at getting his points across and always had time for each person.

    Dave Smale, Agrium
  • I did enjoy this course and liked reviewing what I already learned back in trade school. The instructors were very knowledgeable and helped me through parts of the course in which I was a little rusty.

    Daryl Beukers, Global Container Terminals
  • “I think that most of the materials presented were a great exercise in practicing trouble shooting skills.”

    Derek Deuling, LP Peace Valley OSB
  • “Course was very good, challenging and informative.”

    Wayne Geizer, Department of National Defense
  • "Course is hard for the first coupe of days, but in the middle of the course it starts to get easy or better. I have learnt lots and will take it to my work place. The instructor, Joe Kiceniuk is very good, easy going and very smart. I had fun, thanks for the course Canada Training Group."

    Jeff Ferns, TransCanada Pipelines
  • I found that the course was good and it made me think about narrowing down the problem and planning it out before starting my troubleshooting. I liked the fact it was a small class ad it was easier to get help if you needed it.

    Blaine Romanovich, Imperial Oil
  • “This course is the best I've ever done. Lots of hands-on which is the best and fastest way to learn. This course is making me feel more comfortable in troubleshooting; the instructor was a great teacher and a nice person.”

    Darren Buckle, Corner Brook Pulp and Paper
  • “Very knowledgeable instructor with a good attitude explains the hazard material thoroughly. The course teaches you an analytical approach for problem solving that can be applied basically to everything in life, recommended to everyone.”

    Felix Kirsher, City of Ottawa
  • “This course was valuable in terms of learning documentation and a methodical approach to troubleshooting. It was practical and engaging and provided valuable tips and practice in implementing the method. I would have liked a little more coaching on how to divide the circuits and theory. However, after...

    Craig Stephenson, BC Hydro
  • “The instructor let us know the focus of the course and really showed us the method which we were to follow. Easy to talk to and made you think through the problems.”

    Dale Buhler, Ainsworth Engineered
  • “I thoroughly enjoyed this course. It had lots of hands on exercises, which is the best way to learn. Ed Rideout was very knowledgeable and obviously had a ton of practical experience. Great instructor!”

    Dan Rogers, Newfoundland Power
  • “ If you want everyone playing on the same team to work correctly and in an efficient manner, do this training”

    Thomas Veysey, Technician, Vermont Electric Company
  • “This course made me look at the big picture, then find my way to the problem faster by not doing unnecessary testing and checks. Having to write a bubble around the problem area made it easy to reason and test my way through to find the problem quicker and easier.”

    Jeff S., Co-Op Refinery Complex
  • “I thought this course was a great approach to improving troubleshooting skills. Ed Rideout did a great job instructing, was very knowledgeable and easy to understand. I could see my skills improving as the week went on. The test sets used for the course were great, as well as the software. All in...

    Neil Woodman, Newfoundland Power
  • “This was a great course; I had no experience on troubleshooting prior to the start of this course. Now I feel comfortable. I'm glad it was available for me and it will greatly help me in the future.”

    Alan MacDonald, Corner Brook Pulp and Paper
  • “This course was a great learning tool and it's hard at times but it was great, good job.”

    Keith Biggin, Corner Brook Pulp and Paper
  • "Very good tips on how to break down a problem into manageable steps. And on eliminating problem areas to break down problems. Good teaching."

    Karsten Harms, Agrium
  • “I thought he did a great job presenting the materials and how to properly and efficiently troubleshoot electrical systems. I think that I can use the information I got to help me diagnose problems I may come across at work. I learnt that a system should be analyzed and a plan made before proceeding...

    Vance Gnyp, CO-OP Refinery Complex
  • "I liked this course as there were good fault/circuit boards to work on. I liked the heater simulator as it related to a lot of what I would do on a regular troubleshooting day. (A lot of propane furnaces, which are similar) Also, the timing circuit was great, a lot of knowledge came out of that one...

    James Churchill, Cameco Corporation
  • “Enforced the importance of good documentation, know what to expect from meter readings before the readings, understanding the problem, get all the available info, if stuck on a problem, take a short break.”

    Tom Fischer, Weyerhaeuser Canada
  • "This course will pay for itself the first time a critical motor is down. If it saves one hour of downtime that is $100,000.00"

    Patrick Kachur, Electrician, Syncrude Canada
  • “Very good training, very much like back to the trade school. Best training I have been on in a long time. It really helped with logical process for troubleshooting. Example, more analysis less testing.”

    Drew Cameron, City of Ottawa.
  • “Interesting course, I enjoyed it.”

    J. Kezema, Weyerhaeuser
  • “The instructor explained the material very well; he was very knowledgeable of the equipment, material and software. He was able to break down problems to a level anyone could understand. I noticed improvement day to day in my troubleshooting abilities.”

    Steve Terry, Corner Brook Pulp and Paper
  • "Very good. Good amount of hands on mixed with a good amount of theory. The workload was perfect, any more would have been rushed or not understood by the end of the day. My brain was tired. Any less would not have forced me to push myself. The hands on laptops were perfect."

    James Larsen, City of Red Deer
  • "This is an excellent course. I learned a lot of valuable information, especially regarding the application of thinking and learning patterns. Draw out your problem area and focus on the underlying issue."

    Steven Crane, Substation Electrician, Newfoundland Power
  • Great instructors, very knowledgable, willing to slow down and go over the material as many times as it takes, very patient. Course Covers a lot of relevant info.

    Stewart Nimmo, Global Container Terminals
  • “The first day I thought I should get a little more instructions, but I got into it and I started to see the objective, what the objective was to get me thinking and figuring out methods to improve my troubleshooting. In the beginning I was frustrated but as my troubleshooting improved, frustration...

    Terry Wardrobe, Weyerhaeuser
  • “The course was well thought out, had good equipment, good pace, and relevant training material. The instructor was friendly and relatable, good instruction, good at presenting ideas in different ways to help with understanding.”

    Justin Power, BC Hydro
  • "Joe Kicenuik left lots of time to review all the classroom material. He was very helpful in answering any questions and was effective in explaining what troubleshooting techniques work best for each particular problem. This course will improve your way of approaching future problems in your job field."

    Colwyn Meredith, Suncor
  • The props/test equipment makes it easier to understand and learn. Computer apps were an interesting challenge. Even with years of experience, it is helpful to see troubleshooting from another structured perspective.

    Dennis Riesterer, Velco
  • “The instructor was extremely helpful, knowledgeable, friendly and understanding of the student’s different levels of experience. The course was probably one of the best I've done to date. I feel more confident when approaching equipment to repair with either experience or little experience working...

    Philip Roberts, Corner Brook Pulp and Paper
  • "I liked this class a lot. I liked the use of the different boards and how hands on the class was. The instructor, Joe Kiceniuk was very knowledgeable and clear on his points."

    Matt Hawkins, Velco
  • "The instructor, Terry Yonkheym was very knowledgeable and came across well wth his presentation. He was very good at explaining the problems encountered and what to look for. Also, explained this course was about "how" to troubleshoot with the 5 step system. This technique should help to figure out...

    Rob Lefebvre, Agrium
  • I think the course was useful because it taught me how to plan my troubleshooting. It was a lot of hands on tasks which was good. It gave me a lot of testing experience and the ability to experiment, going about problems in a different way. The instructor, Terry Yonkheym was knowledgeable and kept the...

    Mike Sliva, Agrium
  • "Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan, it makes troubleshooting the problem easier."

    Martin Fleming, Irving Tissue
  • Although I experience many similar troubleshooting scenarios at work, this course helps develop the proper way. Planning, diagrams and a proper course of action that could help me be more effective in the field. I found the last few days interesting as well as being related to electronic systems, some...

    Dustin Yarosh, Imperial Oil
  • “The instructor and course was very good. The instructor was well-prepared and very knowledgeable. I would tell all my co-workers how excellent this course was taught.”

    Terry Chipp, Syncrude Canada Ltd.
  • “Wish I had been given the opportunity to take this training years back. Learning in the classroom, rather than learning in the field, costs the company less down time. This easily pays for the training. Thanks for letting me attend. I will be promoting this to have our 9 control techs take the training.”

    George Fischer, TransGas
  • “The instructor has lots of experience and demonstrated the information very well. I will make use of the information presented. Great course.”

    Byron Olsen, Olsen Audio
  • “My troubleshooting skills are better after finding a method to break apart electrical problems. This course shows you efficient ways to analyze information and plan tests.”

    Landon Walker, CO-OP Refinery Complex
  • “The instructor was very knowledgeable and well prepared. He used real time examples to illustrate points. He kept the flow going not allowing us to get side tracked from our goals. Each day started with a review and reinforced course objectives. A great course, highly recommend it.”

    Kent Strong, Syncrude Canada Ltd.
  • “I found this instructor to be very knowledgeable and engaging. He presented the course material in an organized manner, making it easy to follow. The concepts presented will be of great benefit to troubleshooting. I would recommend this course and instructor.”

    Bruce Starkes, Barrick - Williams Operating Corporation
  • "I gained the ability to take my troubleshooting to the next level by doing it faster and safer. I believe I have the ability to troubleshoot any problem by applying the steps that I learned in this course."

    Dustin Kavanagh, Husky Energy
  • "The contents of this course will be an invaluable asset to me and I would recommend that other technicians also take this course."

    John Taylor, Ontario Power Generation
  • It was a good course for learning how to troubleshoot systems with a process and direction in mind, by using that process, it becomes clearer what the cause of the problematic symptom is, and in turn to know what should be repaired/replaced. Lots of hands-on experience, troubleshooting was a great way...

    Darren Zwack, Global Container Terminals
  • “ Very effective and efficient way of how to solve a problem…from start to finish”

    Craig Knee, Electrical Maintenance, Newfoundland Power
  • "This course was fun and challenging at the same time. Instruction was clear, done in a comfortable environment."

    Vanessa Baker, Suncor
  • “I really enjoyed my practical class. Thank you for sharing your expertise, I hopefully will be able to implement it further into the field. Thanks.”

    Sergei Martynenko, Winnipeg Airport Authority
  • “The course was an extremely valuable tool to any electrician. Experienced troubleshooters can refine existing skills and less-experienced will gain knowledge that isn't the overly obvious unless taught.”

    Mason Richard, Syncrude Canada Ltd.
  • “This course teaches you about mental state and how it affects your attitude when trying to troubleshoot. It plays an important role in analytical thinking that not many people would realize on their own. I would recommend this course/instructor to not only electricians, but millwrights, mechanics...

    Curtis Walch, Graymont
  • Excellent course, Joe Kiceniuk did a great job presenting the material. This was a very good refresher for those of us who have experience troubleshooting electrical/electronics and excellent foundation for those us who did not.

    Rick Farrington, Velco
  • “I would recommend this course to all electrical workers. This course helps you go through the process on what and how to troubleshoot electrical systems. I believe that this would help people troubleshoot electrical problems faster.”

    Ryan Sernecky, TransGas
  • "This course was very informative and interesting. Good information which is reinforced by the hands on practice provided."

    Dean Burant, Ontario Power Generation
  • “Course was very good, definitely gave me another way to troubleshoot problems and make sure I document everything. Had very good examples and hands on was awesome, better than looking at a Power Point all day.”

    Scott Purcell, TransGas
  • “ I enjoyed it. It was very mixed. You were not overdoing just one aspect but always covering something new. I like the troubleshooting tools…thinking, observing, analysis, then test!”

    Wade Harrogate, Maintenance Supervisor, Molson Breweries
  • “The course was challenging and effective in teaching the intended skills. As long as one keeps in mind its intent which is to focus on a troubleshooting system rather than the particular equipment, I think anyone would find it an excellent learning experience.”

    Peter Pavich, Weyerhaeuser Canada
  • “Using logic and better testing (meter) techniques, I am now a much more effective and efficient trouble-shooter.”

    Colin Lynn, Co-Op Refinery Complex
  • The course was effective at teaching the importance of proper documentation of problems and how to narrow down a problem area.

    Mike Gallant, Irving Tissue
  • “I found the method of troubleshooting presented to be very helpful in solving the problems during the course. After 2 days the time to solve each problem was reduced significantly. I will try to apply this method with similar problems on the job. I found the day 5 troubleshooting board to be most...

    Jeff Shewan, Skookumchuck Pulp Group
  • “The instructor was knowledgeable on course content. He kept everything in informal and made it fun. Emphasized the process on how to solve problems.”

    Daryl Magerl, TransAlta, TransGas
  • "The best off-site training I have been to..."

    Lee Morsette, Boeing
  • “The course was very helpful in developing a better technique to approach troubleshooting faults, thinking more about the test you are going to perform. I would recommend this course.”

    Jake Couture, Syncrude
  • This course was definitely beneficial to me. It opened my eyes on how to look at a circuit differently and use less steps to identify a problem. This training proved the importance of recording ALL information gathered about a problem, at the same time also knowing how the circuits should operate under...

    Brandon Sacrey, Nabors Drilling
  • “Everything was great; this course will help me very much to troubleshoot better.”

    Kent Pilon, City of Ottawa
  • "The props and test equipment make it easier to understand and learn. Computer apps were an interesting challenge. Even with a lot of years experience it is helpful to see troubleshooting from another structured perspective."

    Dennis Riesterer, Velco
  • “ A good variety of content, and a well informed and open instructor. I will be teaching this method amongst my apprentices and co-workers.”

    Ed Wilhelm, Station Electrician, SaskPower
  • "Great instruction, I learnt a lot of troubleshooting skills. It was a very informative course!!"

    Brian Weir, Suncor
  • “I was very happy with the course. I learned a lot. My troubleshooting skills have improved more than what I was expecting. The teacher was awesome and very knowledgeable.”

    Michael Downing, Syncrude Canada Ltd.
  • "This course was good and definitely changed my thought process. The hands on/practical portion I found to be the most effective. The computer programs were also very effective."

    Jeff Henderson, Pengrowth Energy Corp.
  • "The course was good, we were shown a different way to approach problems. The instructor, Terry Yonkheym was easy to understand and follow."

    Quentin Attwater, Agrium
  • “The instructor was very knowledgeable, able to convey the message to the students so they understood. Hands on problem were similar to real-world problems, good layered track approach didn't intimidate students. Gave students confidence to take a good approach to troubleshooting.”

    Marc Bibeau, Winnipeg Airport Authority
  • "The hands on work was well organized and the computer word was a nice change from the norm, both of which made you think. This is a must have course for technologists."

    Jason Dalton, Substation Electrician, Newfoundland Power
  • "This course gets your mind working so you can look at a problem in a different frame of mind."

    Kirk Barron, Shell Canada
  • “This course was very informative and makes you think outside the box. It was challenging troubleshooting. The instructor was knowledgeable and showed you safe troubleshooting techniques. It was a positive atmosphere, effective meter placement, reduced troubleshooting times, visual troubleshooting...

    Taylor Angers, Barrick – Williams Operating Corporation
  • The course was interesting and the instructors were knowledgeable, approachable, and kept things interesting. Fault loading on the boards and the use of the computer programs helped build proficiency in the techniques.

    Andy Black, Global Container Terminals
  • "This is the first time I have been trained in a step by step approach to troubleshooting. I feel, this will make future troubleshooting and breakdown issues in the future a lot safer and problem solving a lot easier. Increased production, increased safety means...WIN, WIN!!"

    Eugene Comeau, David Bell Mine
  • “The instructor is very patient and knowledgeable, offered assistance and gave time to help me understand the task at hand.”

    Bob Young, Corner Brook Pulp and Paper
  • “This was a really good course and instructor(Ed Rideout). I found great improvement in troubleshooting procedures and documentation. It also reduced number of steps to find faults by 50% to 75% (more efficient). I recognized different ways to troubleshoot (both open circuits and short circuits). I...

    Tony Cranford, Newfoundland Power
  • “Great course and instructor was great. Will use to help analyze and troubleshoot issues in antenna systems that I work on.”

    Fred Dollivier, Department of National Defense
Day 1
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 2
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 3
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 4
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 5
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm

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