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This five-day program develops deductive reasoning abilities in Heavy Equipment Technicians that can be applied to complex electrical and mechanical systems. It is guaranteed to significantly reduce equipment downtime and costs.

Over 1,000 lbs of project equipment is trailered to your site. This enables participants tospend 90% of their time troubleshooting realistic faults utilizing both hardwired (including CAN Bus) and software simulators under the guidance of a Master Troubleshooter.

Based on Canada Training Group's proprietary Deductive Reasoning TM methodology, this program is flexible enough to develop strong processes in younger troubleshooters and still challenge experienced troubleshooters to fine-tune their skills.

Another major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.

Any troubleshooter determined to improve their game will be able to apply our Deductive Reasoning TM methodology to electrical, mechanical and other systems, collectively saving you hundreds of thousands of dollars in downtime during their career with your company.

Our instructors have 30-40 years of electrical troubleshooting experience, including 15-20 years as troubleshooting instructors. Our maximum class size of 8 students allows the instructor to work closely with each student to improve every aspect of their troubleshooting skills and ensure their maximum learning.

Past participants continue to make especial reference to the measurable increase in their safety by following our proprietary Deductive Reasoning TM methodology.

 

 

Who should attend: Heavy Equipment Technicians, Millwrights, Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical and mechanical systems.

You will be able to: Significantly reduce equipment downtime by rigorously applying our proprietary troubleshooting process

Next Electro-Mechanical Deductive Reasoning for Heavy Equipment Technicians Courses
July 7 – 11, 2025 Saskatoon, SK OR25468 $2499.00 + Tax Per Attendee Register
View schedule
  • Steven Crane, Substation Electrician, Newfoundland Power
    "This is an excellent course. I learned a lot of valuable information, especially regarding the application of thinking and learning patterns. Draw out your problem area and focus on the underlying issue."
  • Felix Kirsher, City of Ottawa
    “Very knowledgeable instructor with a good attitude explains the hazard material thoroughly. The course teaches you an analytical approach for problem solving that can be applied basically to everything in life, recommended to everyone.”
  • Matt Hawkins, Velco
    "I liked this class a lot. I liked the use of the different boards and how hands on the class was. The instructor, Joe Kiceniuk was very knowledgeable and clear on his points."
  • Michael Downing, Syncrude Canada Ltd.
    “I was very happy with the course. I learned a lot. My troubleshooting skills have improved more than what I was expecting. The teacher was awesome and very knowledgeable.”
  • George Fischer, TransGas
    “Wish I had been given the opportunity to take this training years back. Learning in the classroom, rather than learning in the field, costs the company less down time. This easily pays for the training. Thanks for letting me attend. I will be promoting this to have our 9 control techs take the training.”

Course topics

1. INTRODUCTION

Objective:

I. EVALUATE AND COMPARE REASONING METHODOLOGIES

Objective: Determine the most efficient and effective reasoning methodology to employ while troubleshooting

II. DEDUCE FAULT TYPE

Objective: Isolate the root cause using deduction.

View all topics

1. INTRODUCTION

Objective:

  • Course Introduction
  • Student Introductions

I. EVALUATE AND COMPARE REASONING METHODOLOGIES

Objective: Determine the most efficient and effective reasoning methodology to employ while troubleshooting

  • Review Analytical Thinking
  • Review Divergent Thinking
  • Review Convergent Thinking
  • Review Inductive Reasoning
  • Develop a Troubleshooting Procedure Applying Deductive Reasoning
  • Compare Deductive Reasoning to Analytical Thinking
  • Review Deductive Reasoning
  • Develop an Electrical Troubleshooting Procedure Applying Deductive Reasoning
  • Practical Projects

II. DEDUCE FAULT TYPE

Objective: Isolate the root cause using deduction.

  • Differentiate Between Electrical and Mechanical Faults
  • Differentiate Between Electrical and Fluid Faults
  • Differentiate Between Power and Control Faults
  • Differentiate Between Electrical and Electronic Faults
  • Identify Black Box Faults
  • Practical Projects

III. PLAN YOUR TROUBLESHOOTING APPROACH

Objective: Use empirical evidence to plan your steps.

  • Evaluate Hazards
  • Select Starting Point
  • Plan Minimum Troubleshooting Steps
  • Deduce Test Results
  • Practical Projects

IV. PREPARE TO TROUBLESHOOT

Objective: Develop preparatory skills.

  • Select Troubleshooting Tools
  • Make Factual Observations
  • Plan Your Tests
  • Gather Empirical Evidence
  • Practical Projects

V. TROUBLESHOOT THE SYSTEM

Objective: Apply a non-redundant series of minimum tests supported with documentation of the process.

  • Control Hazards
  • Conduct Tests
  • Record Tests and Results
  • Practical Projects

VI. INTERPRET DATA

Objective: Utilize results of troubleshooting to both fix the current problem but to also deduce root cause.

  • Evaluate Test Results
  • Eliminate Non-Problem Areas
  • Identify True Cause of Failure
  • Practical Projects
  • Isolate Cause of Failure

VII. TROUBLESHOOT 12/24VDC SYSTEM PROBLEMS

Objective: Apply deductive reasoning skills to identify and isolate constant and intermittent DC system problems with the fewest tests

  • Open Circuits
  • Short Circuits
  • Voltage Drops
  • Voltage Loss
  • Grounded Circuits
  • Crossed Circuits
  • Sensor Faults
  • Actuator Faults
  • ECU Faults
  • Practical Projects

VIII. UNDERSTAND HEAVY EQUIPMENT CAN BUS CONTROL SYSTEMS

Objective: Identify and relate the individual components of a CAN Bus system and how they are integrated into a system

  • CAN Protocols
  • CAN Networks
  • Electronic Control Units
  • CAN Bus
  • Nodes
  • CAN Message
  • CAN Logging
  • Diagnostic Trouble Codes
  • Sensors
  • Actuators
  • CAN Customizing
  • Practical Projects

IX. TROUBLESHOOT HEAVY EQUIPMENT CAN BUS CONTROL SYSTEMS

Objective: Apply deductive reasoning skills to identify and isolate constant and intermittent CAN Bus system problems with the fewest tests

  • Test Instruments
  • Electronic Control Unit Problems
  • BUS Problems
  • Sensor Problems
  • Node Problems
  • Actuator Problems
  • Open Circuits
  • Grounded Circuits
  • Hi - Lo Short Circuits
  • Practical Projects

X. TROUBLESHOOT HEAVY EQUIPMENT CAN BUS SENSORS

Objective: Apply deductive reasoning skills when testing sensors

  • Sensor Types
  • Sensor Calibration
  • Liquid Level Sensors
  • Position Sensors
  • Pressure Sensors
  • Speed/Timing Sensors
  • Temperature Sensors
  • Other Sensors
  • Practical Projects

XI. TROUBLESHOOT HEAVY EQUIPMENT CAN BUS ACTUATORS

Objective: Apply deductive reasoning skills when testing actuators

  • Actuator Types
  • Actuator Calibration
  • Engine Actuators
  • Brake Actuators
  • Steering Actuators
  • Transmission Actuators
  • Chassis Actuators
  • Other Actuators
  • Practical Projects

XII. CONCLUSION

Objective: Conclude course and evaluate troubleshooting skill progression in both speed and accuracy.

  • Evaluation of Learned Skills
  • Review of Course Goals
  • Review of Student Goals
  • Evaluation of Course

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Next Electro-Mechanical Deductive Reasoning for Heavy Equipment Technicians Courses

Date City & prov Venue Code
July 7 – 11, 2025 Saskatoon , SK RS Breakers & Controls OR25468 Register
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  • Joe Kiceniuk

    Years of Experience
    57

    Joe Kiceniuk was educated at University of Alberta and University of British Columbia and has technical training in electronics with over 40 years experience in electronic circuit construction, troubleshooting and service. Joe has a working knowledge of multiple programming languages and extensive experience with quality control in analytical systems. He has designed and built equipment and is the...

    • Dharamvir Singh Bariana, Global Container
      Joe Kiceniuk is a good instructor. He is up to date on his knowledge and is easy to work with.
    • Kevin Boyle, Agrium
      Instructor was knowledgeable and experienced which was beneficial to relating real world applications. Instructor’s character was good to work with.
    • Justin Lynch, Syncrude Canada
      "Joe was very helpful and very good at explaining how the system worked."
    See Joe Kiceniuk CV
  • Wayne Jeffrey

    Years of Experience
    43

    Wayne joined Canada Training Group with over 40 years of knowledge and experience in the Electrical and Instrumentation industry. As a Master Electrician and Journeyman Instrument Mechanic, Wayne offers a unique perspective to training that provides solid theory with practical applications gained through years of work in the industry. Wayne’s oilfield and agriculture experience encompasses maintenance...

    • Brett Fisher, MTM Mine
      I personally liked Wayne as an instructor. He had lots of information and went over all the details with us. He answered any questions we had right away and made it make sense.
    • Robert Burnell, Suncor Energy
      Wayne was a great instructor, easy to get along with, open to questions, and very knowledgeable
    • Blair Fitzpatrick Yara Belle Plaine Inc.,
      Wayne made the course fun and was very knowledgeable.
    See Wayne Jeffrey CV
  • Dave Cox

    Years of Experience
    45

    Dave began his career in commercial high rises in Calgary. He then spent time working industrial oilfield maintenance electrical in Alberta followed by General Motors in Oshawa Ontario, Koch fertilizer and Husky Oil in Manitoba, Baffin Island at an iron ore mine and commissioning in the Alberta oildsands sector.Dave is also an avid whitewater rafting professional, and has served as a guide in Ontario...

    • Ravi Ludu, Global Container Terminals
      Dave is a very good teacher, making sure everyone understands the info in the course. 2 Thumbs Up!
    • Amanda Cardinal, Syncrude
      Dave has a fantastic demeanor, and his relaxed teaching style made the class enjoyable while learning his troubleshooting style. I appreciate his methods and will be adopting his style in my work. I would be interested in taking any class he instructs.
    • Ryan Lizotte, Pembina
      David was very helpful. I appreciated the insights and examples. He was very knowledgeable in the course materials.
    See Dave Cox CV
  • Jim Roberts

    Years of Experience
    45

    Jim Roberts brings over 43 years of experience in the electrical field. A graduate from the Georgian College Electrical Engineering program, he started his career at Toronto Hydro Electrical Systems as a High Voltage Underground Cable Fault Technician then proceeded to Toronto Transit Commission where he obtained his red seal 309A electrical license and became a Maintenance/Construction Electrician...

    • Andreas Frangias, Toronto Transit Commission
      “Jim was excellent and provided clear and concise information. He also used multiple ways to convey all the training in a way that kept it interesting.”
    • Mario DiDonato, SofSurfaces
      Good information for getting a good base knowledge of arc flash and hazards.
    • Colin Aucoin, Blu Earth Renewables
      Jim is a fantastic instructor. He is very knowledgeable and provides practical examples that make the material easier to understand
    See Jim Roberts CV
  • "This is an excellent course. I learned a lot of valuable information, especially regarding the application of thinking and learning patterns. Draw out your problem area and focus on the underlying issue."

    Steven Crane, Substation Electrician, Newfoundland Power
  • “This course made me look at the big picture, then find my way to the problem faster by not doing unnecessary testing and checks. Having to write a bubble around the problem area made it easy to reason and test my way through to find the problem quicker and easier.”

    Jeff S., Co-Op Refinery Complex
  • “Course was very good, challenging and informative.”

    Wayne Geizer, Department of National Defense
  • "The hands on work was well organized and the computer word was a nice change from the norm, both of which made you think. This is a must have course for technologists."

    Jason Dalton, Substation Electrician, Newfoundland Power
  • “The instructor let us know the focus of the course and really showed us the method which we were to follow. Easy to talk to and made you think through the problems.”

    Dale Buhler, Ainsworth Engineered
  • “The instructor was very knowledgeable about the course material. The content of the course was very interesting and valuable for my personal benefit as well as the company. I had very little exposure to prints and troubleshooting before the course and I feel now way ahead in this troubleshooting than...

    Bruno Courty, Barrick - Williams Operating Corporation
  • "This course will pay for itself the first time a critical motor is down. If it saves one hour of downtime that is $100,000.00"

    Patrick Kachur, Electrician, Syncrude Canada
  • "I believe this course will help decrease downtime if we document, analyze and have a plan before we start arc testing."

    Aaron Staudinger, Syncrude Canada
  • "The instructor, Terry Yonkheym was very knowledgeable and came across well wth his presentation. He was very good at explaining the problems encountered and what to look for. Also, explained this course was about "how" to troubleshoot with the 5 step system. This technique should help to figure out...

    Rob Lefebvre, Agrium
  • “I fully enjoyed the course and I would highly rate this course for the rest of my coworkers. The equipment was excellent and there was a lot of troubleshooting areas which were great.”

    Rodney Rice BC Hydro,
  • “I personally enjoyed this course. It helps me a lot when troubleshooting any electrical system. How to break down a circuit and where to pinpoint a problem, it was challenging at times, but that's the valuable part of the course. It really makes you think. The instructor was very informative and knowledgeable...

    Alex Hansen, Syncrude Canada Ltd.
  • “This course gave me a better understanding of how to analyze problems and minimize time in troubleshooting.”

    P Duncan, City of Ottawa
  • “Great course and instructor was great. Will use to help analyze and troubleshoot issues in antenna systems that I work on.”

    Fred Dollivier, Department of National Defense
  • "The course did a great job in teaching me how to approach troubleshooting a piece of equipment that I'm not familiar with. It taught techniques and provided lots of practical and hands-on practice using those techniques. The classroom exercises were all very different from each other and all were similar...

    Myron Janzen, Agrium
  • “The instructor was extremely helpful, knowledgeable, friendly and understanding of the student’s different levels of experience. The course was probably one of the best I've done to date. I feel more confident when approaching equipment to repair with either experience or little experience working...

    Philip Roberts, Corner Brook Pulp and Paper
  • “Very knowledgeable instructor with a good attitude explains the hazard material thoroughly. The course teaches you an analytical approach for problem solving that can be applied basically to everything in life, recommended to everyone.”

    Felix Kirsher, City of Ottawa
  • “I would recommend this course to all electrical workers. This course helps you go through the process on what and how to troubleshoot electrical systems. I believe that this would help people troubleshoot electrical problems faster.”

    Ryan Sernecky, TransGas
  • I found that the course was good and it made me think about narrowing down the problem and planning it out before starting my troubleshooting. I liked the fact it was a small class ad it was easier to get help if you needed it.

    Blaine Romanovich, Imperial Oil
  • “Very fun course with a wide variety of equipment. Good practice for troubleshooting, unfamiliar equipment also good practice for using your logic for solving unknown electrical problems. The instructor was very helpful and made the course very interesting.” Roch Lavergne, Norbord

    Roch Lavergne, Norbord
  • “The instructor Ed Rideout, presented the course content in a clear efficient manner. New troubleshooting techniques were well presented and received. By the end of the course I had noticed overall improvement in circuit troubleshooting ability.”

    Brent Green, Newfoundland Power
  • “This was a really good course and instructor(Ed Rideout). I found great improvement in troubleshooting procedures and documentation. It also reduced number of steps to find faults by 50% to 75% (more efficient). I recognized different ways to troubleshoot (both open circuits and short circuits). I...

    Tony Cranford, Newfoundland Power
  • "I liked this class a lot. I liked the use of the different boards and how hands on the class was. The instructor, Joe Kiceniuk was very knowledgeable and clear on his points."

    Matt Hawkins, Velco
  • "This course gets your mind working so you can look at a problem in a different frame of mind."

    Kirk Barron, Shell Canada
  • “The instructor is very patient and knowledgeable, offered assistance and gave time to help me understand the task at hand.”

    Bob Young, Corner Brook Pulp and Paper
  • “ A good variety of content, and a well informed and open instructor. I will be teaching this method amongst my apprentices and co-workers.”

    Ed Wilhelm, Station Electrician, SaskPower
  • “Course overall is very good. A lot of good, on topic information. Very beneficial to anyone having to troubleshoot systems. The instructor was excellent. Very versed at delivering the information at an in depth but widely understood method. His knowledge with the process of troubleshooting is very...

    Dave McDonald, Canada Training Group
  • "Joe Kicenuik left lots of time to review all the classroom material. He was very helpful in answering any questions and was effective in explaining what troubleshooting techniques work best for each particular problem. This course will improve your way of approaching future problems in your job field."

    Colwyn Meredith, Suncor
  • "Terry Yonkheym was very patient with our lack of technical "expertise". This was a good course to show us methods to practice in future activities to analyze and plan a method to put into practice."

    Scott Cooke, Agrium
  • "I enjoyed the troubleshooting and especially the methodology"

    Dave Cox, Koch Fertilizers
  • Excellent course, Joe Kiceniuk did a great job presenting the material. This was a very good refresher for those of us who have experience troubleshooting electrical/electronics and excellent foundation for those us who did not.

    Rick Farrington, Velco
  • "This course is an excellent tool for anyone who will be doing troubleshooting on equipment or a plant."

    Sean Callahan, Suncor
  • “ Very effective and efficient way of how to solve a problem…from start to finish”

    Craig Knee, Electrical Maintenance, Newfoundland Power
  • “Enforced the importance of good documentation, know what to expect from meter readings before the readings, understanding the problem, get all the available info, if stuck on a problem, take a short break.”

    Tom Fischer, Weyerhaeuser Canada
  • “ Documentation is the key to successful troubleshooting. Excellent job! I will be recommending to my supervisor that the other techs take this training”

    William Patey, Technician, GN Plastics
  • "Excellent course and knowledgeable instructor. Relaxed learning pace with no limits on fault findings. The test equipment and labs were easily understood and were easy to operate. Documentation provided was clear and accurate. It changed my process for fault findings."

    Dave McIntyre, Ontario Power Generation
  • “I found this instructor to be very knowledgeable and engaging. He presented the course material in an organized manner, making it easy to follow. The concepts presented will be of great benefit to troubleshooting. I would recommend this course and instructor.”

    Bruce Starkes, Barrick - Williams Operating Corporation
  • Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan it makes troubleshooting the problem easier. Instructor, Joe Kiceniuk was knowledgeable and conveyed the intent of the course.

    Martin Fleming, Irving Tissue
  • “The instructor explained the material very well; he was very knowledgeable of the equipment, material and software. He was able to break down problems to a level anyone could understand. I noticed improvement day to day in my troubleshooting abilities.”

    Steve Terry, Corner Brook Pulp and Paper
  • The course was interesting and the instructors were knowledgeable, approachable, and kept things interesting. Fault loading on the boards and the use of the computer programs helped build proficiency in the techniques.

    Andy Black, Global Container Terminals
  • “I think that most of the materials presented were a great exercise in practicing trouble shooting skills.”

    Derek Deuling, LP Peace Valley OSB
  • I would recommend this training to others, another tool to add to the kit. The instructor, Ed Rideout was easy going and helpful. I also liked the....no question is a stupid question.

    Geof Ansell, Suncor Energy
  • “This course was a great learning tool and it's hard at times but it was great, good job.”

    Keith Biggin, Corner Brook Pulp and Paper
  • “This course was very beneficial, learning and brushing up on old skills. The testing boards/equipment is all set up very well. I would certainly suggest this to any and all colleagues. Two thumbs up.”

    Marris Romaniuk, Syncrude Canada
  • “As a maintenance electrician, I think the course was great and should be made mandatory for all journeymen. I will continue to use a consistent systematic approach when troubleshooting. Our instructor was very knowledgeable on the material presented, very patient, and made the course fun and entertaining.”

    Pat Buis, Syncrude
  • “I thought this course was a great approach to improving troubleshooting skills. Ed Rideout did a great job instructing, was very knowledgeable and easy to understand. I could see my skills improving as the week went on. The test sets used for the course were great, as well as the software. All in...

    Neil Woodman, Newfoundland Power
  • “ Good course content and lots of hands on to solidify the theory. This course will pay for itself in two weeks”

    Dion Antle, Electrical Supervisor, Kruger Pulp and Paper
  • “This course was valuable in terms of learning documentation and a methodical approach to troubleshooting. It was practical and engaging and provided valuable tips and practice in implementing the method. I would have liked a little more coaching on how to divide the circuits and theory. However, after...

    Craig Stephenson, BC Hydro
  • “The first day I thought I should get a little more instructions, but I got into it and I started to see the objective, what the objective was to get me thinking and figuring out methods to improve my troubleshooting. In the beginning I was frustrated but as my troubleshooting improved, frustration...

    Terry Wardrobe, Weyerhaeuser
  • "The course was well presented and the instructor Ed Rideout gave good explanations and answers to the questions asked. He taught us how to look at problems in a different way and showed us other troubleshooting methods."

    Chris Osmond, Suncor
  • “This course was very informative and makes you think outside the box. It was challenging troubleshooting. The instructor was knowledgeable and showed you safe troubleshooting techniques. It was a positive atmosphere, effective meter placement, reduced troubleshooting times, visual troubleshooting...

    Taylor Angers, Barrick – Williams Operating Corporation
  • “I was very happy with the course. I learned a lot. My troubleshooting skills have improved more than what I was expecting. The teacher was awesome and very knowledgeable.”

    Michael Downing, Syncrude Canada Ltd.
  • “Was a good course. Enjoyed the challenges of troubleshooting with a different method. Would highly recommend.”

    Laurie Tischler, TransGas
  • “Interesting course, I enjoyed it.”

    J. Kezema, Weyerhaeuser
  • "This course was fun and challenging at the same time. Instruction was clear, done in a comfortable environment."

    Vanessa Baker, Suncor
  • "Great instruction, I learnt a lot of troubleshooting skills. It was a very informative course!!"

    Brian Weir, Suncor
  • “This course was very beneficial in helping you to think about how to breakdown problems to reduce troubleshooting time. The idea of documenting everything so that others can pick up where you left off will help with cross shift issues.”

    Darcy Orthner, Cameco
  • Although I have an established understanding of electrical systems in our field of work established from my experience, I enjoyed working through electrical bugs. Learning to troubleshoot electrical problems has sharpened my mind, and I am ready to apply myself.

    Matthew Rampone, Global Container Terminals
  • “I really enjoyed my practical class. Thank you for sharing your expertise, I hopefully will be able to implement it further into the field. Thanks.”

    Sergei Martynenko, Winnipeg Airport Authority
  • “I found the method of troubleshooting presented to be very helpful in solving the problems during the course. After 2 days the time to solve each problem was reduced significantly. I will try to apply this method with similar problems on the job. I found the day 5 troubleshooting board to be most...

    Jeff Shewan, Skookumchuck Pulp Group
  • “The instructor was knowledgeable on course content. He kept everything in informal and made it fun. Emphasized the process on how to solve problems.”

    Daryl Magerl, TransAlta, TransGas
  • “This course and the instructor were both exceptional and I highly recommend this course to anyone in the electrical trade.”

    Travis Cluett, Syncrude Canada Ltd.
  • “The instructor, Terry Yonkheym sure knows his stuff which helps a lot. I think in time I will surely benefit from this course (once I make what I learnt common practice). Class size was perfect and overall experience was good.”

    Daniel Goebel, Argus Machine Co. Ltd.
  • “The course was well thought out, had good equipment, good pace, and relevant training material. The instructor was friendly and relatable, good instruction, good at presenting ideas in different ways to help with understanding.”

    Justin Power, BC Hydro
  • It was a good course for learning how to troubleshoot systems with a process and direction in mind, by using that process, it becomes clearer what the cause of the problematic symptom is, and in turn to know what should be repaired/replaced. Lots of hands-on experience, troubleshooting was a great way...

    Darren Zwack, Global Container Terminals
  • "Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan, it makes troubleshooting the problem easier."

    Martin Fleming, Irving Tissue
  • “The course was an extremely valuable tool to any electrician. Experienced troubleshooters can refine existing skills and less-experienced will gain knowledge that isn't the overly obvious unless taught.”

    Mason Richard, Syncrude Canada Ltd.
  • I enjoyed the course. It refreshed things that I have not had to troubleshoot in a long time. I will recommend this course to everyone in my shop. Thanks for the knowledge Joe Kiceniuk.

    Scott Felton, SaskPower
  • “The instructor and course was very good. The instructor was well-prepared and very knowledgeable. I would tell all my co-workers how excellent this course was taught.”

    Terry Chipp, Syncrude Canada Ltd.
  • “He was amazing from the beginning till the end for his in-depth knowledge of the course materials. He speaks in a tone that could be understood. If you call his attention on any topic, he spent time with you and made sure you got it. I loved the course.”

    Johnny Quayson, Syncrude
  • "This is a great course. I learnt lots about how to organize and prepare for troubleshooting. Well worth attending."

    Steven Gordon, Suncor
  • "The course was effective at teaching the importance of proper documentation of problems and how to narrow down a problem area."

    Mike Gallant, Irving Tissue
  • “I would recommend this course to my co-workers. I learnt how to document everything and how to approach and solve problems in a different way.”

    Kris Samociuk, City of Ottawa
  • “This was a well paired course with plenty of time and exercises to complete, very knowledgeable instruction for planning.”

    Andrew Luxton, LP Peace Valley OSB
  • The course was very informative and taught us a good way on how to troubleshoot. The teacher, Terry Yonkheym was good at getting his points across and always had time for each person.

    Dave Smale, Agrium
  • “Everything was great; this course will help me very much to troubleshoot better.”

    Kent Pilon, City of Ottawa
  • “This was a very good course. It helps you to get in a proper mind set when you come up on a problem to troubleshoot. It teaches you that documentation is key to shorten your troubleshooting time. The instructor was on point and had a lot of knowledge to pass on.”

    Calvin Delhon, Syncrude Canada Ltd.
  • "The props and test equipment make it easier to understand and learn. Computer apps were an interesting challenge. Even with a lot of years experience it is helpful to see troubleshooting from another structured perspective."

    Dennis Riesterer, Velco
  • “ How to analyze, document and test efficiently... this course is for anyone who works on electrical systems.”

    Michael Irving, Maintenance Electrician, Shell Canada
  • “The course was challenging and effective in teaching the intended skills. As long as one keeps in mind its intent which is to focus on a troubleshooting system rather than the particular equipment, I think anyone would find it an excellent learning experience.”

    Peter Pavich, Weyerhaeuser Canada
  • “I found that I should be able to find faults much, much faster now. Thank you tremendously.”

    G. Armstead, Co-Op Refinery Complex
  • This course is an excellent learning tool for troubleshooting. The way it was taught was excellent for getting though the information. For personal gain this was a very good experience. The hands on showed me a ton of new useful information. Ed Rideout was a great teacher, clear and thorough.

    Rob Gaudreau, Argus Machine Co Ltd.
  • The props/test equipment makes it easier to understand and learn. Computer apps were an interesting challenge. Even with years of experience, it is helpful to see troubleshooting from another structured perspective.

    Dennis Riesterer, Velco
  • “I found the course and the instructor challenged me in ways that revealed my weaknesses and provided the skills and system to overcome them. Well worth it!”

    Mike Ferguson, Ainsworth Engineered
  • “Wish I had been given the opportunity to take this training years back. Learning in the classroom, rather than learning in the field, costs the company less down time. This easily pays for the training. Thanks for letting me attend. I will be promoting this to have our 9 control techs take the training.”

    George Fischer, TransGas
  • “Using logic and better testing (meter) techniques, I am now a much more effective and efficient trouble-shooter.”

    Colin Lynn, Co-Op Refinery Complex
  • “The instructor was very knowledgeable, able to convey the message to the students so they understood. Hands on problem were similar to real-world problems, good layered track approach didn't intimidate students. Gave students confidence to take a good approach to troubleshooting.”

    Marc Bibeau, Winnipeg Airport Authority
  • "This course will pay for itself by the time I repair my first piece of equipment. Ed Rideout is an excellent instructor with a lot of actual hands on experience. Top guy, top course. Material was clear and relevant."

    Joe Van Niekerk, Suncor
  • "Excellent course. The content and the instructor exceeded my expectations, I have new tools in my toolbox. Most importantly, a new way of thinking. How to come to an issue? How to gather "helpful" info? How to zero in on the problem? The hands on was an invaluable learning tool."

    Christian Wells, Agrium
  • I enjoyed this class a lot. I liked the use of the different boards and how hands-on the class was.

    Matt Hawkins, Velco
  • “The instructor did a great job, very informative, very helpful, lots of knowledge. This is one of the best courses I have ever been involved in; I learnt a lot from this experience.

    Shannon Park, Corner Brook Pulp and Paper
  • "This course was excellent overall. The equipment and tools provided were excellent. The instructor Ed Rideout, was clear and made you feel comfortable with the material."

    Tyler Romanchuk, Suncor Energy
  • “Very good to think of troubleshooting in a more effective manner and safer to record results and findings for information sharing’s and recording. WebCAT will send all people to course in electrical field.”

    Tom Rustige, Syncrude Canada Ltd.
  • “This course helps to improve troubleshooting skills by starting with the basics. Shows the importance of documentation for helping you and your coworkers. By planning your testing, you will be more efficient. Course was thorough and well instructed. The instructor made sure everyone was at the same...

    David Brown, Barrick – Williams Operating Corporation
  • Great instructors, very knowledgable, willing to slow down and go over the material as many times as it takes, very patient. Course Covers a lot of relevant info.

    Stewart Nimmo, Global Container Terminals
  • "Course teaches and dictates the importance of keeping focused on issue and document info. Plan a strategic execution of analyzing data, record info, isolate problem areas and control amount of excess testing with meter to minimize false readings.

    Todd Giesbrecht, Agrium
  • “Very good training, very much like back to the trade school. Best training I have been on in a long time. It really helped with logical process for troubleshooting. Example, more analysis less testing.”

    Drew Cameron, City of Ottawa.
  • “Introduction was good, well-paced and concise. This course had the perfect proportion of lecture vs hands on. It had a good variety of troubleshooting diagnostic boards/software, an excellent course for apprentices.”

    Troy Gold, Co-Op Refinery Complex
  • “The course will help me a lot in troubleshooting. It made me learn to troubleshoot quicker and able to split the problem in half the time. The instructor was really good at what he teaches and that made the course better. Thanks.”

    Jeremy Buchart, Syncrude Canada Ltd.
  • I found the instructor to be very clear with the information in the course and very helpful with understanding the process of deductive reasoning. This course was very good at helping you work through the problem by writing down or documenting your steps

    Dan Wheeler, Global Container Terminals
Day 1
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 2
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 3
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 4
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 5
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm

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